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Convio is seeking candidates for an open Senior Project Manager position. This position will office out of our DC or Austin office.
As a Senior Project Manager at Convio you will be responsible for leading clients through requirements gathering, technical assessments, package evaluation, technical design, development, knowledge transfer, launch, and support of Convio products.
Candidates must have intermediate knowledge of the Convio Online Marketing tool and have experience managing interactive web based projects.
Job Description:
Apply broad in-depth business and technical knowledge to establish overall project plans for an assigned set of Convio clients.
Apply knowledge of Convio products to determine how our services can benefit our clients and establish timelines for implementation.
Translate client’s business and functional requirements into detailed technical designs and propose solutions to meet or exceed the requirements.
Identify risk factors early on and pro-actively take corrective action to mitigate any risk to overall project goals and objectives.
Manage the day-to-day relationship between Convio and assigned client(s) during the implementation process.
Provide timely and accurate assessment of client implementation risks and development/follow-up of resolution plans
Configure and modify basic elements of the system configuration including basic HTML editing, manipulation and loading of data files, configuration of software options.
Provide clients with guidance informed by product knowledge, standard Convio templates, online marketing best practices and experience.
Work across multiple functional areas to ensure coordination and effectiveness of all components and activities and decide on issues requiring escalation
Responsible for solving client issues and escalating as necessary to the appropriate department or individual to ensure proper resolution.
Research new products and technologies to determine fit with the Convio’s application architecture.
Coordinate tasks with internal Convio web production resources
Ensures that final end result product meets client expectations and has high quality standards.
Timely and accurate time entry and project status reporting (both client-facing and internal) on a weekly basis
Candidates must meet the following requirements:
Expert knowledge of all facets of web development including strategies, design, implementation, and user adoption.
Intermediate knowledge of Convio Online Marketing tool
Minimum of 2 years experience leading mid and large size concurrent projects for multiple clients.
Minimum of 2 years experience hands-on implementation experience in a web development/application environment
Strong understanding of web technologies and website production
Experience using and/or deploying Content Management Solutions is preferred
Strong client management skills; comfortable interacting at all levels of an organization
Excellent verbal and written communication skills. Able to communicate information and issues clearly and succinctly with both technical and non-technical people
Ability to manage multiple projects concurrently and manage to a deadline
Additional preferred skills and experience.
BA/BS or equivalent work experience required
PMP certification
Strong understanding and experience with project management processes: scope, time, risk, communication
Ability to work as part of a team
Proficient using Microsoft Excel and MS Project
Experience in the nonprofit sector
Knowledge of user experience and research methodologies and how it drives technology.
Effective at problem solving and generating creative solutions for clients in order to meet their business needs and requirements
Experience managing client expectations
Passion for working with nonprofits
Click here to apply.
- Location: DC Metro area
- Compensation: TBD Based on experience
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