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A trusted, global specialist in e-commerce, ATG (Art Technology Group, Inc., NASDAQ: ARTG) has spent the last decade focused on helping the world's premier brands maximize the success of their online businesses. The ATG Commerce application suite is the top-rated platform by industry analysts for powering highly personalized, efficient and effective e-commerce sites. The company's platform-neutral e-commerce optimization services can be easily added to any Web site to increase conversions and reduce abandonment. These services include ATG Recommendations and eStara Connections. The company is headquartered in Cambridge, Massachusetts, with additional locations throughout North America and Europe. For more information, please visit http://www.atg.com.

ATG OnDemand Services is looking to hire an OnDemand Developer for its Operations team in Washington DC. This is an advanced position that involves hands on work in a dynamic professional environment with ATG technology, ATG code, ATG customers, and a team of experienced ATG engineers. This position entails extensive exposure to eCommerce enterprise application environments, application servers, and other 3rd party technologies. Applicants who have a strong technical troubleshooting, computer science background and a drive to work with code and customers are encouraged to apply.

Responsibilities:

• Work directly with ATG products, ATG code, and ATG customers in order to resolve live customer issues in high-pressure situations.
• Work closely with a team of ATG Services engineers and experienced developers to resolve customer issues or fulfill enhancement requests.
• Troubleshoot and find resolutions to complex technical problems reported by ATG customers.
• Fix software bugs and deliver fixes or patches to customers.
• Incorporate findings into ATG OnDemand Best Practices methodology.
• Mentor and provide support to ATG OnDemand Tier 1 and Tier 2 technical support resources.

Requirements:

• IT background in development, quality assurance, consulting, or technical support for enterprise software.
• Excellent troubleshooting skills, experience debugging and tracing problems in live/deployed ATG applications. Especially in high pressure and quick turn-around situations.
• Strong programming background is required, including direct experience in Java, J2EE applications, and a good understanding of software and production systems for the enterprise.Experience and working knowledge in ATG (2007.x, 9.x preferred), JBoss Application Server, Apache, Oracle and Linux (command-line familiarity).
• Basic Networking experience – working understanding of Load Balancers, TCP/IP, firewalls, proxy servers.
• Must exhibit equanimity and poise under the pressure of solving a real time customer support issue.
• Self-motivated and driven, able to solve problems either individually or with a small team of OD Developers.
• Must have excellent written and oral communication skills.

Preferred Skills:

• Working knowledge of relational databases, SQL, and JDBC. * Ability to create load and performance testing scripts using JMeter, LoadRunner.
• Systems Integration Experience.
• Performance Tuning Experience (JVM tuning).
• Experience interfacing with both customers’ non-technical business owners and highly experienced IT staff.
• Ability to create scripts (perl, bash) and tools.

Sound like a fit? Click on the APPLY button below to submit your resume today!

• Location: Washington, DC
• Compensation: Competitive
• Principals only. Recruiters, please don't contact this job poster.
• Please, no phone calls about this job!
• Please do not contact job poster about other services, products or commercial interests.