Avoid scams and fraud by dealing locally! Beware any deal involving Western Union, Moneygram, wire transfer, cashier check, money order, shipping, escrow, or any promise of transaction protection/certification/guarantee. More info

The Technical Support Analyst III is primarily responsible for providing technical support to users located in AED's Washington, D.C. office complex, but will occasionally provide support to AED's remote and international staff. The TSA III will respond mostly to calls received from the Help Desk and will therefore be required to troubleshot both hardware and software problems. The incumbent will provide technical support to end users utilizing Windows XP clients in a Novell NetWare networked environment. Provide backup for managing the Help Desk as designated by the Help Desk Manager or CTO/Director of IT.

Bachelors required; A+ Certification and/or a CNA preferred; Minimum 3 years Microsoft Windows XP experience; Minimum 3years of NDS/ADS experience; Minimum 4 years Customer Service experience; Previous member of an IT support staff.

Background Check required. Interested applicants should send resume with cover letter referencing position #KN9420 to: AED/HR, 1825 Connecticut Avenue, NW, Washington, D.C. 20009 or apply http://www.aed.org/Employment/AED-Current-Openings.html.
AA/EOE/M/F/D/V

• Location: Washington, DC
• This is at a non-profit organization.
• Principals only. Recruiters, please don't contact this job poster.
• Please, no phone calls about this job!
• Please do not contact job poster about other services, products or commercial interests.