Accounting Administrator (50%)
• Performs any combination of following calculating, posting, and verifying duties to obtain financial data for use in maintaining accounting records
• Compiles and sorts documents, such as invoices and checks, substantiating business transactions
• Verifies and posts details of business transactions, such as funds received and disbursed, and totals accounts, using calculator or computer
• Computes and records charges, refunds, cost of lost or damaged goods, freight charges, rentals, and similar items and manages receivables
• May generate vouchers, invoices, checks, account statements, reports, and other records as needed
• May reconcile bank statements
Customer Service (50%)
• Accepts & process orders received by email or fax.
• Promptly assists customers via telephone with order processing, product information, pricing, shipping information & general e-commerce questions.
• Assists in managing relationships with customers; generating additional sales by up selling.
• Communicating with customer through a variety of means; telephone, e-mail & regular mail correspondence.
• Addresses customer concerns by researching, responding, & following up with customer in a timely manner.
• Judges when specific issues require additional assistance or should be elevated to management. Promptly informs appropriate Manager and/or appropriate Sales Representatives of customer issue.
• Manage information flow to sales representatives regarding orders, customer inquiries and sales updates.
• Preparing packages & information for new business opportunities.
• Assists in report generation for weekly and monthly reporting
- Location: Rockville, Maryland
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.
PostingID: 1462541587