• Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set a positive example for the store team.
• Displays a "customer comes first" attitude by training and holding partners accountable for delivering legendary customer service.
• Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.
• Manages with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
• Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations.
• Provides coaching and direction to the store team to take action and to achieve operational goals. Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals.

• Monitors and manages store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements.
• Utilizes existing tools to identify and prioritize communications and regularly uses discretion to filter communications to the store team. Communicates clearly, concisely and accurately in order to ensure effective store operations.

• Ensures adherence to applicable wage and hour laws for nonexempt partners and minors.
• Solicits customer feedback to understand customer needs and the needs of the local community.
• Uses all operational tools to plan for and achieve operational excellence in the store. Tools include Automated Labor Scheduling, Monthly Status Report, Quarterly Business Review, cash management and inventory management.
• Uses discretion in accessing external resources to support store operations and to execute district and regional initiatives. Resources include Partner Resources, Marketing, Partner & Asset Protection, Food & Beverage, Coffee, and Retail Implementation departments.
• Utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance.

• Actively manages store partners by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve partner performance. Manages ongoing partner performance using performance management.

• Progressively responsible retail experience (3 years)
• Supervision (1 year)
• Experience analyzing financial reports

• Ability to manage store operations independently
• Ability to manage effectively in a fast-paced environment
• Ability to manage multiple situations simultaneously
• Ability to manage resources ensuring established service levels are achieved at all times
• Interpersonal skills
• Knowledge of customer service techniques
• Knowledge of supervisory practices and procedures
• Organization and planning skills
• Strong operational skills in a customer-service environment
• Strong problem-solving skills
• Team-building skills
• Ability to communicate clearly and concisely, both orally and in writing
• Strong leadership skills, with the ability to coach and mentor others
• Ability to plan and prioritize workload
• Ability to handle confidential and sensitive information

• College degree in business or a closely related field may substitute for a portion of the required experience
• High school or GED

Do you have experience with SDLC? Have you worked with use cases, functional requirements and high level system design? This may be the job for you!

2020 Company is an innovative and fast paced government and IT consulting firm with an impressive roster of clients. 2020 Company was recently nominated by Washington Technology as being one of the Top 10 fastest growing government contractors in the area - 3 years in a row!

Our position of Mid-Level Business Analyst is located right across the street from the Silver Spring, MD metro stop. No more waiting in bumper to bumper traffic!

This job would entail:

·         Gathering business requirements, analyzing data/work flows and processes, and assisting in the design and testing of new and modified operating methods and systems

·         Translating business requirements into functional system requirements.

·         Identifying and analyzing business processes, use cases, functional requirements and high level system design.

·         Managing testing planning and execution and documentation development.

·         Acting as a liaison between business and technical teams.

·         Creating training and deployment documentation.

·         Supporting the SDLC lifecycle from the functional perspective.

·         Developing the intended functionality (use-cases).

·         Reviewing and validating functional documentation with stakeholders.

·         Writing and managing the detail design, reviewing with Software developers prior to coding, and clarifying any questions or issues.

·         Ensuring quality deliverables related to the project are completed on time.

·         Managing project documentation in Digité (2020’s Project Management Tool).

·         Assisting in development and testing of new business processes, capabilities, and, as appropriate, supporting technologies.

·         Developing deployment deliverables (communications, training, etc.).

·         Performing application design activities (e.g., writing functional designs).

·         Performing portions of technology architecture and infrastructure design activities.

·         Participating in performing portions of technology build, test and deployment activities.

The ideal candidate would have:

·         Minimum of 3-5 years of experience as a business analyst.

·         Four-year degree, BS in Computer Science or Information Technology or related field preferred or equivalent experience.

·         Technical writing skills required.

·         Proficiency in Microsoft Office suite.

·         Government Experience preferred.

·         Ability to multi-task and work on multiple projects concurrently.

·         Must be knowledgeable of the SDLC methodology.

·         Strong verbal and written communication skills.

·         Strong analytical and problem-solving skills.

·         Eagerness to contribute in a team-oriented environment.

·         Ability to work creatively and analytically in a problem-solving environment.

·         Desire to work in a rapid application development environment.

2020 Company takes pride in a positive and friendly atmosphere with the drive to succeed. We are looking for people who will contribute to our culture with a positive attitude and the ability to multitask and problem solve. We offer competitive salaries and unbeatable benefits. Come join us!

To learn about our company history, goals and team members go to www.2020llc.com.

To apply, send your resume to 2020llc@agents.icims.com and refer to job code 2009-1542.

We look forward to speaking with you!