The Teaching Company (TTC or the Company), based in Chantilly, Virginia, is a growth-oriented direct marketing education business that supplies university-level lectures taught by premier professors from leading universities via DVDs, CDs and other formats through catalogs and its website. The Teaching Company is the nation's leading publisher of university-level courses on DVD.
The Teaching Company is best known for its market-leading product line known as "The Great Courses," which is targeted toward lifelong learners. TTC offers more than 300 courses in nine subject categories, comprising more than 3,000 hours of content. The Company enjoys strong brand loyalty driven by uncompromising product quality and a commitment to complete customer satisfaction.
The courses range from a relatively brief course of twelve 30 minute lectures to 96 lectures with over 48 hours of content. Available topics cover a spectrum of interests, from music appreciation and literature to such titles as "No Excuses: Existentialism and the Meaning of Life," and "The Joy of Thinking: The Beauty and Power of Classical Mathematical Ideas."
The Teaching Company is the largest provider of video and audio content targeting lifelong learners, featuring engaging lectures from leading professors from around the nation. With a target market that primarily focuses on above-average income baby boomers with an interest in continuing education, TTCs addressable market is large and growing.
Position Summary:
Interacts with customers with all aspects of purchasing, owning, and returning our products.
Major Responsibilities:
Managing relationships with customers; generating additional sales by up-selling and cross-selling
Resolving complaints, general questions, processing orders, and various administrative projects needed in the operation of the call center
Communicating with customers through a variety of means; telephone, e-mail and regular mail correspondence
Achieving detailed knowledge of the product and policies of the company so as to provide expert service to customers
Must be able to adapt to frequent changes in policy and information
The ideal candidate for the Customer Care Representative position at TTC will have:
Associates Degree
Strong Computer Skills
Excellent Verbal and Written Communication
Outstanding Customer Service Skills
Ability to work as part of a team
Ability to sit at computer for extended periods of time
2-3 years experience preferred in an inbound sales and service environment
Benefits:
We offer, in addition to a competitive salary, exceptional benefits including company-paid medical and dental coverage, matching retirement plan, annual bonuses and four weeks annual paid time off.
Work Schedule:
Multiple shifts are available:
4am to 1pm
Floater schedules: Availability between 9am and 9pm or 12pm and 12am (8 hour shifts). Applicants should be comfortable with some weekend shifts.
Part-Time position also available.
Please visit our website at www.teach12.com to learn more about The Teaching Company.
The Teaching Company is an Equal Opportunity Employer.
- Location: Chantilly, VA
- Compensation: base salary, annual bonus opportunity and excellent benefits
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.