Sr. Technical Support Specialist M-F 12am-8am-work from home
Boston, MA; New York, NY; Washington, DC; San Francisco, CA; Chicago, IL;

Information Technology – Oct 30, '09

About Ropes and Gray:
Ropes & Gray is a leading national, and increasingly international, law firm. It is consistently recognized as a top-ten player in its Private Equity, Investment Management, Intellectual Property, Government Enforcement, Life Sciences and Complex Business Litigation practices, among others.  
 
The firm has a strong track record of growth and accomplishment. Building around its leading national practices the firm has, in the last five years, quadrupled its New York presence, doubled its California presence, and opened an office in Chicago. The firm has also grown internationally, adding offices in Tokyo and Hong Kong.

Job Description:
Looking for a highly qualified and motivated Senior Technical Support Specialist to provide first tier phone support for the efficient resolution of technology problems and requests.  
 
This role is responsible for providing in-depth technical support and leading the problem-solving/troubleshooting efforts for internal customers in all domestic and international offices.  
Receives, prioritizes, documents, and actively resolves end user technical requests via the phone using diagnostic skills, knowledge management and help request tracking tools.  
 
This is a work from home position and requires proven ability to work independently with limited direct supervision. The assigned shift is from 12am to 8am, Monday through Friday and requires on-call weekend support on a rotated basis. Occasional travel to a Ropes & Gray office for training or other business needs.  
 
An ideal candidate has experience providing support in a legal environment where there is high volume. The Senior Technical Support Specialist position is assigned to the User Support & IT Training Team and reports to the Manager of User Support.  
 
ESSENTIAL CAPABILITIES:  
*Excellent listening, questioning and analytical skills along with the ability to remain calm under pressure & work in a concise, clear & focused manner are necessary  
* Ability to understand and assimilate to the organization's culture, philosophy and values  
* Ability to demonstrate analytical problem solving skills by balancing the use of trouble shooting tools in minimal time  
* Ability to understand customer needs and expectations, provide excellent service in direct and indirect manner, and fulfill customer expectations  
* Ability to relate to non-technical users in user-friendly language  
* Ability to gauge one's strengths and limitations, escalating problems when needed, in effort to move self and others forward positively  
* Ability to manage multiple and sometimes competing priorities to meet all deadlines

Requirements:
EDUCATION, EXPERIENCE AND SKILLS REQUIRED:  
* Minimum of 5 years of experience with Help Desk work in a law firm or relative experience.  
* Associate's Degree in Computer Science or completion of a program at a recognized technical institute required  
* Prior experience and proven success in a work from home capacity  
* Microsoft Certified Applications Specialist Certification within 12 months of hire * Prior experience with troubleshooting enterprise and desktop applications  
* Experience working with a trouble ticketing system and an environment where calls are distributed via a call routing system  
*Strong written & oral communication skills  
* Self starter who is a curious learner, independently motivated, professional, responsible and reliable  
 
ESSENTIAL FUNCTIONS:  
* Provide exceptional customer service while responding to telephone calls, e-mail and personnel requests for technical support. Track & monitor the problem to insure a timely resolution and follow-up  
* Works with callers and other help desk specialists to resolve simple to complex information system problems  
* Perform day-to-day activities within established service levels & metrics  
* Create balanced & comprehensive strategies * Provide expert level document formatting skills in Word in support of heavy document production environment ( Styles, Outlines, Numbering, Table of Contents, etc)  
* Monitor types of incoming calls and common resolutions to gain knowledge of other resolution avenues  
* Apply functional knowledge and troubleshooting skills to resolve issues related to problems with Blackberry devices, Remote Access capabilities (VPN, Citrix, RSA tokens ,etc), Document Management system (preferably FileSite), MS Outlook (delegates, rules, etc), Hardware, Printers & other network devices (Issues are not limited to these areas)  
* Participates in analysis of client trouble ticket data which may require changes to procedures, standards and systems

Additional Information:
* Ability to work well with others, harness different skills and experience, and build a strong sense of team spirit  
* Willingness to expand IT diagnostics of issues to incorporate new problem solutions into User Support  
* Proactively seeks out and attends on-going training for career development  
* Ability to work in a multi-office environment  
* Ability to work effectively in a culturally and educationally diverse environment  
* Capable of translating knowledge of approaches, tools & techniques into resolving technical (hardware, software, application) problems  
* Ability to work independently with minimal supervision in an organized, disciplined and consistent manner  
* Willingness to receive constructive criticism or feedback on job performance and adjust work habits as necessary  
* Ability to quickly process information with high levels of accuracy  
* Ability to maintain strict confidentiality of the firm's internal and personnel affairs

Apply Online

IT Specialist, Phone Support- M-F 8am-4pm work from home
Boston, MA; San Francisco, CA; New York, NY; Washington, DC; Chicago, IL;

Information Technology – Oct 30, '09

About Ropes and Gray:
Ropes & Gray is a leading national, and increasingly international, law firm. It is consistently recognized as a top-ten player in its Private Equity, Investment Management, Intellectual Property, Government Enforcement, Life Sciences and Complex Business Litigation practices, among others.  
 
The firm has a strong track record of growth and accomplishment. Building around its leading national practices the firm has, in the last five years, quadrupled its New York presence, doubled its California presence, and opened an office in Chicago. The firm has also grown internationally, adding offices in Tokyo and Hong Kong.

Job Description:
Looking for a highly qualified and motivated IT Specialist to provide first tier phone support for the efficient resolution of technology problems and requests.  
 
This role is responsible for providing in-depth technical support and leading the problem-solving/troubleshooting efforts for internal customers in all domestic and international offices.  
The IT Specialist receives, prioritizes, documents, and actively resolves end user technical requests via the phone using diagnostic skills, knowledge management and help request tracking tools.  
 
This is a work from home position and requires proven ability to work independently with limited direct supervision. The assigned shift is from 8am to 4pm, Monday through Friday and requires on-call weekend support on a rotated basis. Occasional travel to a Ropes & Gray office for training or other business needs.  
An ideal candidate has experience providing support in a legal environment where there is high volume. The IT Specialist, Phone Support position is assigned to the User Support & IT Training Team and reports to the Manager of User Support.  
 
ESSENTIAL CAPABILITIES:  
*Excellent listening, questioning and analytical skills  
*Ability to remain calm under pressure & work in a concise, clear & focused manner  
* Ability to understand and assimilate to the organization's culture, philosophy and values  
* Ability to demonstrate analytical problem solving skills by balancing the use of trouble shooting tools with a practical application of experience and creativity in minimal time  
* Ability to understand customer needs and expectations, provide excellent service in direct and indirect manner, and fulfill customer expectations  
* Ability to relate to non-technical users in user-friendly language  
* Ability to gauge one's strengths and limitations, escalating problems when needed, in effort to move self and others forward positively  
* Ability to manage multiple and sometimes competing priorities

Requirements:
ESSENTIAL FUNCTIONS:  
* Provide exceptional customer service while responding to telephone calls, e-mail and personnel requests for technical support. Track & monitor the problem to insure a timely resolution and follow-up  
* Works with callers and other help desk specialists to resolve simple to complex information system problems  
* Perform day-to-day activities within established service levels & metrics  
* Create balanced & comprehensive strategies to achieve goals through careful preparation & organization  
* Provide expert level document formatting skills in Word in support of heavy document production environment (Styles, Outlines, Numbering, Table of Contents, etc)  
* Apply functional knowledge and troubleshooting skills to resolve issues related to problems with Blackberry devices, Remote Access capabilities (VPN, Citrix, RSA tokens ,etc), Document Management system (preferably FileSite), MS Outlook (delegates, rules, etc), Hardware, Printers & other network devices (Issues are not limited to these areas)  
* Develops a knowledge of Firm's total computing environment & the quality management processes and practices  
 
EDUCATION, EXPERIENCE AND SKILLS REQUIRED:  
* Minimum of 2 years of experience with Help Desk work in a law firm or relative experience.  
* Associate's Degree in Computer Science or completion of a program at a recognized technical institute required  
* Prior experience and proven success in a work from home capacity  
* Microsoft Certified Applications Specialist Certification within 12 months of hire  
* Prior experience with troubleshooting enterprise and desktop applications  
* Experience working with a trouble ticketing system and an environment where calls are distributed via a call routing system  
*Strong written & oral communication skills  
* Self starter who is a curious learner, independently motivated, professional, responsible and reliable

Additional Information:
ESSENTIAL CAPABILITIES CONT:  
* Capable of translating knowledge of approaches, tools & techniques into resolving technical (hardware, software, application) problems  
* Ability to work independently with minimal supervision in an organized, disciplined and consistent manner  
* Willingness to receive constructive criticism or feedback on job performance and adjust work habits  
* Ability to quickly process information with high levels of accuracy  
* Ability to deal with changes and adapt to a changing environment  
* Ability to maintain strict confidentiality of the firm's internal and personnel affairs  
* Ability to work well with others, harness different skills and experience, and build a strong sense of team spirit  
* Willingness to expand IT diagnostics of issues to incorporate new problem solutions  
* Proactively seeks out and attends training  
* Ability to work in a multi-office environment  
* Ability to work effectively in a culturally diverse environment

Apply Online

General roles & responsibilities:

• Perform monitoring, administration, & troubleshooting of Oracle database
• Respond to customer requests and open trouble tickets
• Monitor database backups

Qualifications:

• Minimum 2 years operations experience
• Good understanding of database concepts
• Knowledgeable in SQL, Oracle
• Good understanding of backup/restoration techniques
• Good analytical capabilities
• Good oral & written communication skills
• Good customer service skills
• Excellent interpersonal/team skills
• Strong multi-tasking skills
• Well organized and detail oriented

Clearance:

• Candidate must be a US citizen
• Security clearance is required to start work & will be obtained by employer prior to start of employment

Education:

• Technical degree or equivalent work experience

Job Type:

• Full-time
• Second Shift Sun-Thur, 3-11pm
• Position available immediately

Please submit resumes to Recruiting@ssci-us.com]]> 2009-11-06T11:19:13-05:00 en-us Copyright © 2009 craigslist, inc. http://washingtondc.craigslist.org/nva/tch/1454033848.html text 2009-11-06T11:19:13-05:00 http://washingtondc.craigslist.org/nva/tch/1453894746.html
Our Client is seeking individuals with strong information technology (IT) security backgrounds and a desire to provide consulting services for our clients in multiple industry sectors. Your primary focus will be serving Aerospace & Defense clients, though you may also have opportunities to serve clients in other sectors. As a Senior Analysis in the Technology Practice, you will provide advisory (consulting) services focused on IT security services including security strategy and planning; and threat and vulnerability management. We require self-motivated individuals that are driven to excel in the field of information security. Although projects will typically require working within a team of professionals, senior associates are expected to be able to operate as independent subject matter experts within their domains of expertise.

Requirements:

The ideal candidate will be able to clearly articulate a passion for information security, and have

the following qualifications:

- 3 -7 years of information security experience, including demonstrated subject matter specialization in one or more of the following domains:

- Threat and Vulnerability Management

- Security operations (e.g., monitoring security devices, administering firewalls/IDS, secure network design)

- Security testing (e.g., penetration testing, vulnerability scanning, configuration reviews, C&A)

- Threat identification Vulnerability management

- Security Incident Response

- Response planning

- Active response activities (e.g., triage, containment)

- Forensic evidence acquisition

- Forensic investigation (e.g., filesystem analysis, volatile memory analysis)

- Security Strategy

- Aligning security strategy with business goals and compliance drivers

- Security organization design

- Multi-year security planning

- In addition, candidates should possess the following qualities:

- Demonstrated understanding of the business context in which information security functions operate

- Ability to work independently (i.e., to be relied upon as a security subject matter specialist within your domains of expertise), as well as within a dynamic team environment Experience leading small groups / workstreams

- Creative problem-solving ability and a consultancy mindset

- Excellent verbal and written communication skills

- Strong organizational and interpersonal skills


Desired attributes:

- General knowledge of the aerospace and defense industry

- Relevant experience assisting with proposal development and presentations

- Candidates will be set apart by their professionalism, creativity, and leadership qualities.

Security Requirements:

Applicants will be subject to above requirements, and must be U.S. citizens or permanent residents.

Education Requirements:

- Bachelor degree required, preferably in Computer Engineering, Computer Science or Information Systems

- Relevant professional affiliations and certifications (e.g., CISSP, GIAC series) are highly desirable

-Ability to articulate relevant experience is more important than certifications achieved



]]> 2009-11-06T09:52:22-05:00 en-us Copyright © 2009 craigslist, inc. http://washingtondc.craigslist.org/nva/tch/1453894746.html text 2009-11-06T09:52:22-05:00 http://washingtondc.craigslist.org/mld/tch/1453819814.html

We have an immediate opening for an Oracle Application Backend Developer. This person will support the ongoing maintenance, enhancement, and technical support for a Federal Government system. He/she must be proficient in Oracle Web PL/SQL programming language and Java. They will also develop new program source code, modify existing source code to tune new software application(s), develop Oracle transaction processing systems, load or convert data, and develop and implement code tests. This person will also perform impact analysis of code and /or system modifications and will be required to originate, review, and finalize system documentation including but not limited to requirements, test plans, logical, data, or conceptual models. Specifically, the Oracle Application Backend Developer will be responsible for:

• Developing Oracle Forms, Oracle Reports, Oracle Designer, PL/SQL Developer, and J-Developer,
• Developing applications using JavaScript, Java, DHTML, HTML, or XML,
• Developing in a UNIX environment and delivering UNIX shell scripts,
• Developing and implementing test plans for systems and software,
• Writing technical documentation and performing configuration management of existing technical documentation,
• Migrating legacy systems and data into Custom or COTS solution,
• Delivering IT solutions for all phases of systems development life-cycle (SDLC),
• Developing code, or test scripts, for large backend transactional databases, and
• Performing requirements analysis and/or requirements solicitation..

Requirements:
The ideal candidate must have:
• Experience performing the work described in the above job summary.
• Experience and proven proficiency in Oracle, Java, SQL, DHTML, HTML, and XML.
• Experience using automated test tools.
• Excellent written and oral skills and attention to detail and the ability to multitask.
• Experience working and collaborating in a team environment with minimal supervision.
• B.S. degree in Computer Science, Information Systems, or other related technical degree.
• Applicants must be a U.S. Citizen.

To apply for this position, please send your resume to humanresourceshire@colemangrpinc.com or fax to 301-794-4918, today

]]> 2009-11-06T08:46:58-05:00 en-us Copyright © 2009 craigslist, inc. http://washingtondc.craigslist.org/mld/tch/1453819814.html text 2009-11-06T08:46:58-05:00 http://washingtondc.craigslist.org/mld/tch/1453761541.html
Great PART-TIME opportunity for SKILLED IT Professionals needing a flexible schedule and wanting to advance their technical experience.

Job Duties:
Provide XP/Vista & Windows 2003 system support. Assist end-users in using computers and printers located in a Active Directory network. Maintain, setup, and repair computers and troubleshoot software and hardware problems. Provide basic equipment maintenance such as inventory and cleaning. Respond to varied end-user “how-to” questions and handle difficult situations in a professional manner.

Minimum REQUIRED Skills (do not apply if any one of these skills are unattained):
Strong understanding for LAN technology
3 years experience with COTS applications including Microsoft Office Suite
2 years “hands-on” direct Windows XP & Vista technical support
2 years “hands-on” direct Windows server 2003 server support
2 years “hands-on” Microsoft Exchange 2003 support
Excellent customer service skills
2 years directly supporting PDA devices

Work Schedule:
This is part-time work (20-25 hrs/wk) Monday thru Friday
]]> 2009-11-06T07:17:55-05:00 en-us Copyright © 2009 craigslist, inc. http://washingtondc.craigslist.org/mld/tch/1453761541.html text 2009-11-06T07:17:55-05:00 http://washingtondc.craigslist.org/doc/tch/1453321656.html
This organization is in the vortex of current news, politics and international issues. The successful candidate will update, create and monitor the current database-eliminating errors, verifying current status, as well as, perform queries and know-how for maximum utilization. Additional responsibilities also include some general administrative tasks such as maintaining office supplies by purchasing, distributing and taking inventories, handling telephone, fax, FedEx & email inquiries and respond as appropriate.

Qualifications required for this position are technical competency with a database such as ACT, ACCESS or similar software program. Also, one needs to be proficient in MS Office. Attributes necessary for this position are attention to detail, follow-through, sound judgment, confidentiality and organization. A good sense of humor and flexibility are also needed to assimilate in a dynamic group and work that is sometimes deadline driven.

Interested candidates may submit their resume via email as a MS Word attachment, PDF or in the content of the email.

]]> 2009-11-05T19:01:19-05:00 en-us Copyright © 2009 craigslist, inc. http://washingtondc.craigslist.org/doc/tch/1453321656.html text 2009-11-05T19:01:19-05:00 http://washingtondc.craigslist.org/doc/tch/1453144110.html
Bachelors required; A+ Certification and/or a CNA preferred; Minimum 3 years Microsoft Windows XP experience; Minimum 3years of NDS/ADS experience; Minimum 4 years Customer Service experience; Previous member of an IT support staff.

Background Check required. Interested applicants should send resume with cover letter referencing position #KN9420 to: AED/HR, 1825 Connecticut Avenue, NW, Washington, D.C. 20009 or apply http://www.aed.org/Employment/AED-Current-Openings.html.
AA/EOE/M/F/D/V
]]> 2009-11-05T16:54:12-05:00 en-us Copyright © 2009 craigslist, inc. http://washingtondc.craigslist.org/doc/tch/1453144110.html text 2009-11-05T16:54:12-05:00 http://washingtondc.craigslist.org/nva/tch/1452681993.html January, 2010

Location of Work:
Requires Travel

Salary:
Salary commensurate with experience

Clearance Requirements:
National Agency Check and Inquires Credit Check (NACIC) or higher

Minimum Required Qualifications:
8+ years of Information Security related experience, CISSP preferred (not required) or equivalent certifications

Position Description:

MPG is seeking a candidate that has experience and knowledge of the Federal Information Security Management Act 2002 (FISMA) and the Certification and Accreditation Process in support of federal government systems. Strong written and communication skills are required. Candidate must be able to perform the following activities:

* Able to perform Independent 3rd Party Assessment in using NIST 800-53A guidance;
* Create Security Assessment Test Plan using guidance from NIST 800-37, NIST 800-53 and NIST 800-53A;
* Conduct formal Risk Analysis and provide recommended mitigation strategy for vulnerabilities identified during Security Control Assessments using NIST 800-30 and NIST 800-39
guidance;
* Perform Physical and Environmental Site inspections and document results;
* Conduct Independent scans of the application, network and database (where required);
* Prepare Security Assessment Report once assessments are complete;
* Create Plans of Action and Milestones (POAM); and
* Conduct manual and automated vulnerability assessments utilizing:
o The Security assessment based on NIST800-53/53A revision 3
o Web Inspect
o App Detective
o Nessus
o Open Web Application Security Project (OWASP) Top Ten Most Critical Web; Application Security Vulnerabilities) ]]> 2009-11-05T12:27:48-05:00 en-us Copyright © 2009 craigslist, inc. http://washingtondc.craigslist.org/nva/tch/1452681993.html text 2009-11-05T12:27:48-05:00 http://washingtondc.craigslist.org/nva/tch/1452672885.html January, 2010

Location of Work:
Oakton, VA

Salary:
Salary commensurate with experience

Clearance Requirements:
IRS Public Trust

Minimum Required Qualifications:
4+ years of Information Security related experience, CISSP preferred (not required) or equivalent certifications

Position Description:

MPG is seeking a candidate who can provide information assurance and security engineering services involving vulnerability and risk assessment support utilizing NIST 800-30. The candidate must be able to perform the initial Risk Assessment for government information systems which occurs during the planning, requirements definition, design and development and testing phases of the SDLC and identify the risks to system security and determining the probability of occurrence, the resulting impact, and additional safeguards that would mitigate this impact. For this task, the nine major activities are evaluated and performed:

* System Characterization
* Threat Identification
* Vulnerability Identification
* Control Analysis
* Likelihood Determination
* Impact Analysis
* Risk Determination
* Control Recommendations
* Results Documentation.

The candidate must also support the client with four of the seven NIST 800-30 Risk Mitigation activities:

* Prioritize Actions
* Evaluate Recommended Control Options
* Select Appropriate Controls
* Assign Implementation Responsibility

The candidate will also be required to perform a Security Test & Evaluation (ST&E) in support of the Security Certification Phase. The candidate will be required to execute the security assessment selected security controls for a High, Moderate and/or Low Baseline systems utilizing guidance from NIST 800-53A, Appendix J and specific government agency security policy and procedures. Also using guidance from NIST 800-53 and NIST 800-37 on scooping and tailoring security controls based on the security impact of the security categorization objective (Confidentiality, Integrity, and Availability). MPG also provides support with customizing test cases in order to adequately meet the unique needs of the information system while ensuring plan and execution methodology for testing and verifying management, operational and technical controls consistent with NIST 800-53A Examine, Test and Interview objectives.

The candidate will also be required to support automated vulnerability scan analyses that involves the identification of weaknesses, providing provisional risk levels and identifying recommended mitigation actions to reduce the risks to the client systems. The candidate will also be required to prepare a Security Assessment Report (SAR) for the client and brief on weaknesses and risk indentified during the Certification process. ]]> 2009-11-05T12:22:53-05:00 en-us Copyright © 2009 craigslist, inc. http://washingtondc.craigslist.org/nva/tch/1452672885.html text 2009-11-05T12:22:53-05:00 http://washingtondc.craigslist.org/doc/tch/1452486722.html
The employee will provide Tier 1/2 level technical support for the manufacturer (us) and customer support to the end user. The work site is in Washington D.C. Limited travel requirements but some opportunity for career growth is available and would require some limitied travel 2-3 days per month/6 weeks. The company will provide product training on an ongoing basis.

Basic Job Requirements that Applicant must meet:

- Willing to participate in random drug screen testing
- Able to pass a complete and through Criminal Security background check. Speeding tickets okay but any arrest and conviction of any felony will disqualify applicant
- Minimum of High School Degree with 2 years technical training and advanced degree or 5 years on job experience
- Must live within or commutable distance to Washington D.C.

Company will provide the winning applicant:

-Product training and customer oriented support process training
-Compensation commensurate with experience
-If full time paid vacation and an employee/depandant insurance program
-Casual dress work environment



If interested in this position send your current resume complete with education, work and compensation history. We intend to fill this job rapdily so please do not delay your response.]]> 2009-11-05T10:36:20-05:00 en-us Copyright © 2009 craigslist, inc. http://washingtondc.craigslist.org/doc/tch/1452486722.html text 2009-11-05T10:36:20-05:00 http://washingtondc.craigslist.org/doc/tch/1452479821.html
There are several opens at each location including, Washington DC, Rockville MD and Arlington VA. If you feel you are interested, please forward you’re updated resume in Word format and the location/salary you are interested in.
]]> 2009-11-05T10:32:02-05:00 en-us Copyright © 2009 craigslist, inc. http://washingtondc.craigslist.org/doc/tch/1452479821.html text 2009-11-05T10:32:02-05:00 http://washingtondc.craigslist.org/mld/tch/1452445645.html
Start: 12/15/09 < 1/3/10
Duration: 1 year minimum, most likely long-term
Location: Laurel, MD

Client cannot sponsor H1B's at this time.

More information available. Please contact me if qualified and available.
]]> 2009-11-05T10:09:44-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://washingtondc.craigslist.org/mld/tch/1452445645.html text 2009-11-05T10:09:44-05:00 http://washingtondc.craigslist.org/mld/tch/1452439418.html
Start: 12/15/09 < 1/3/10
Duration: 1 year minimum, most likely long-term
Location: Laurel, MD

Client cannot sponsor H1B's at this time.

More information available, please contact me if qualified.
- Cindy Hill]]> 2009-11-05T10:05:23-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://washingtondc.craigslist.org/mld/tch/1452439418.html text 2009-11-05T10:05:23-05:00 http://washingtondc.craigslist.org/doc/tch/1452344371.html We are looking for many Installation Technicians to travel across the US installing computer equipment to various Government locations. The opportunity is expected to last 4+ months starting on December 1st. You will be able to travel home for weekends. The hourly rate is expected to be between $20-$23/hr based on experience plus standard per diem rates. The job requirements are below. If you know anybody else that would be interested in this opportunity, please forward this job opportunity to them. We need to have all candidates submitted by Friday.

Job Requirements:

1. You must have an active Top Secret Clearance
2. You must be willing to do 100% travel
3. You must be willing to work a minimum of 4 months on this project (it could last longer)
4. You must be able to start on December 1st.
5. Connecting peripheral equipment to the network (Printers, etc.)
6. A+ certification is preferred, but PC Tech type work is required
7. Ghost Imaging is required
8. Refreshing and Refurbishing legacy equipment
9. Unloading, unpacking boxes.
10. You must have a credit card for travel expenses which will be reimbursed monthly before your bill is due

Here are some more details on the contract:

-You will travel in teams of 5-10 in the same geographic region. For instance if you start in Las Vegas, it isn’t likely you will go to Orlando next.
-You will be 1099 (responsible for your taxes, they will not be withheld) which is typical for contractors and may not be anything new to you.
-You will be traveling home most weekends
-One of the requirements we have decided on is that you have a credit card. We originally were going to pay for this up front, but with such a huge contract of 70+ contractors, we have decided it is in our best interest to have contractors pay on their card and we will reimburse them each month BEFORE they need to pay the bill. The positive on this is that you will earn points and airline miles, and you will always have the money to pay it off each month.
-All the travel arrangements will be made for you (hotel, flights, and car rentals).
-You will get a per diem of $40/day (might change slightly depending on what location you are at)
-A week or two from now we will get you set up to take the Dell Certification that is required for those who don’t already have it. It is done online, should take just a few hours all together, and you have up to 3 times to take the test. You must pass it by the 3rd try to work on this contract.
-There will be no face to face interviews, but you may get a call from the team lead or someone from Dell for a phone screen. In general, they trust us to find the right people, so there isn’t much of an interview process.]]> 2009-11-05T08:43:51-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://washingtondc.craigslist.org/doc/tch/1452344371.html text 2009-11-05T08:43:51-05:00 http://washingtondc.craigslist.org/nva/tch/1451853970.html About our Company
Despite the depressed state of the economy, our company has not only survived, but continued to thrive and grow. Our success may be attributed to the fact that we offer distinctive cutting-edge technology and superior service to our nationwide client base!

Why Work Here?
o Our corporate culture is relaxed, our team dynamics keep things interesting, and our work flow is fun and fast-paced.

o We value our employees and give them opportunities to grow personally and professionally as we expand.

JOB OPPORTUNITY DETAILS

Primary Job Duties:
o Providing account activation, system orientation, and customer service support to commercial and residential customers nationwide via phone and email.
o Utilizing our advanced online tools and resources to assist and troubleshoot customer concerns and respond to account inquiries.

Superior Compensation Package
These positions feature a competitive compensation package which includes a salary range between the high $30,000s to low $40,000s depending on experience. In addition, these positions will enjoy the full range of company benefits which include medical, dental and vision coverage.

REQUIRED QUALIFICATIONS
o Must have superior computer skills
o Must have excellent verbal and written communication skills in the English language
o Must have a minimum of one (1) year of uninterrupted call center telephonic experience.
o Must have patience and an ability and comfort level in explaining technical concepts to lay persons.
o Must be detail oriented, methodical and able to follow highly detailed instructions.

PREFERRED QUALIFICATIONS
o Experience providing Technical support preferred, but not required – We will train to use our web-based tools, and troubleshoot user’s systems.
o Being tech-savvy is a definite plus.

HOW TO APPLY FOR THIS POSITION
Reply to this job posting and please write, “Customer Support” in the subject line and attach your resume and a cover letter.

ACT NOW – We are looking to fill these positions ASAP and are ready to interview and make our hiring decisions ASAP! ]]> 2009-11-04T19:18:11-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://washingtondc.craigslist.org/nva/tch/1451853970.html text 2009-11-04T19:18:11-05:00 http://washingtondc.craigslist.org/nva/tch/1451666719.html
Must be US Citizen and we will do a background check

QUALIFICATIONS

1 to 2 years of industry experience
Microsoft Windows
Microsoft Office
Outlook
Dell & HP hardware
Ability to lift heavy weights (Printers, Monitors, and computer equipment)

Support personnel to troubleshoot and assist non-technical end users on a variety of issues
Identifies, researches, and resolves technical problems
Applicant has strong oral and written communication and people skills
They must be a self-motivator with good organizational skills and excellent analytical problem solving skills
Person responds to telephone calls, email and requests for technical support
Documents, tracks, and monitors the problem to ensure a timely resolution
Install software on workstations and portable systems
Perform workstations and software upgrades as required
Assist with hardware Inventory

Great benefits (for permanent employees):

Health
Training
Leave
Holidays
Retirement
Direct deposit
Full time

Located in Alexandria, VA

]]> 2009-11-04T17:06:46-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://washingtondc.craigslist.org/nva/tch/1451666719.html text 2009-11-04T17:06:46-05:00 http://washingtondc.craigslist.org/nva/tch/1451576719.html

Our client is currently seeking Helpdesk Technicians to support users with installation, configuration, ad upgrades of Citrix Presentation Server, Citrix Access Gateway, VMWare and other Virtualization solutions for a variety of customers. The successful candidate will have 3+ years of helpdesk experience and knowledge of Citrix Presentation servers in an enterprise-level Windows environment. Most importantly, candidates must demonstrate strong desire and ability to learn new skills. This is a full time position located in Falls Church, Virginia.

Candidate must possess the following:

•3+ years of related experience and a bachelor’s degree, or no degree and equivalent experience
•US Citizenship with ability to obtain a security clearance
•Knowledge of:
oActive directory
oDNS
oVPNs
oGPOs
oCITRIX

Nice to Have:
Knowledge of Netscalers, Access Gateways, and CITRIX farm administration

Clovis is a different type of Information Technology, Outsourced Recruiting, and Accounting & Finance staffing firm. Clients and candidates benefit from our highly personal, consultative, and selective approach to recruiting. Our win-win approach to recruiting helps our candidates and clients operate more efficiently and profitably.]]> 2009-11-04T16:10:57-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://washingtondc.craigslist.org/nva/tch/1451576719.html text 2009-11-04T16:10:57-05:00 http://washingtondc.craigslist.org/nva/tch/1451522778.html
Support Hardware, Software, LAN's, Networks, Server, and Corporate Data Systems
Must have experience performing remote and on-site diagnosis as well as break/fix.
Experience with BlackBerry support and BlackBerry Enterprise Server.
Must be able to Support Microsoft Products: Outlook, Active Directory, etc.
Experience with different Ticketing Systems.
Must have experience of working in a large enterprise environment.

Must be comfortable with all phone support.

Experience with Citrix a plus

Experience troubleshooting: VPN, Office Communicator, Symantec Endpoint Protection, SharePoint, IE 8, Windows 7, networking
Experience with: PKI, DOD PKI and CAC
Using a ticketing system
Using an ACD System


STRONG CUSTOMER SERVICE NECESSARY.

Requirements:

Bachelor's Degree
2-5 yrs of experience
]]> 2009-11-04T15:38:55-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://washingtondc.craigslist.org/nva/tch/1451522778.html text 2009-11-04T15:38:55-05:00 http://washingtondc.craigslist.org/mld/tch/1451254332.html Provides assistance to clients on all configuration and operational questions as it relates to our products and applications, at all client sites. Assists with software troubleshooting and training for our clinical customers.


Summary of essential job functions
Must possess excellent communication skills and the ability to interact and communicate with a variety of personnel at various levels within client organizations. Excellent troubleshooting and analytical skills and recent Information Services experience.


Minimum requirements
One to two years of experience in problem resolution support, systems analysis, and customer support required. Must have a working knowledge of client/server environments and personal computer hardware and software. ]]> 2009-11-04T13:12:01-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://washingtondc.craigslist.org/mld/tch/1451254332.html text 2009-11-04T13:12:01-05:00 http://washingtondc.craigslist.org/doc/tch/1451172517.html

There exists an immediate opening for Field Service Engineer based in Washington DC and surrounding areas.

For immediate consideration please submit your SALARY requirements and a current resume, which includes your full name, address, phone numbers and email address, that clearly demonstrates the following job requirements:

• Minimum educational requirement of a H.S. Diploma or GED equivalent
• Minimum of three years technical experience in an hardware break-fix environment for enterprise level servers, disk and tape storage arrays and libraries
• Technical knowledge and proficiency with IBM xSeries, pSeries, and iSeries Servers a plus
• Technical knowledge and experience with IBM tape libraries a plus
• Technical knowledge and experience with SUN and Dell Servers a plus
• Technical knowledge and experience with STK and QUANTUM libraries a plus
• Proficiency of TCP/IP and SNA network protocols
• Knowledge and experience with PCs, LAN protocols and connectivity (Ethernet and Token Ring)
• Excellent oral and written communication skills required
• Ability to multi-task and maintain priorities
• Three year experience in a role involving direct customer contact (internal and external customers)
• Must be able to lift a minimum of 50 pounds as needed for test set up
• Must be a self-motivated team player and able to immediately contribute to a fast paced, deadline intensive environment
• Proficiency in Windows based applications, WORD, EXCEL, POWERPOINT and VISIO
• Must have an insured vehicle, possess a valid driver’s license and a good driving record
• Must be able to work weekends, shift and/or rotational schedule as required
• A+ and N+ Certification a plus

Responsibilities:

• Provide server, tape, printer and library hardware diagnosis and repair
• Anticipate and prevent recurrence of issues
• Assist with equipment installation/relocation
• Provide Documentation for testing activities
• Provide Documentation for assigned projects
• Identify and coordinate all NCE customer service related activities and objectives with assigned customer base
• Maintain current hardware inventory
• Establish and grow effective service relationships with assigned customer base
• Additional duties as assigned

Benefits:

• Competitive wage
• Medical & Dental plan
• 401k
• Paid vacation and personal time off
• Paid overtime

Send resume to serviceres@ncegroup.com.
Please visit www.ncegroup.com for more details about our company.
]]> 2009-11-04T12:29:18-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://washingtondc.craigslist.org/doc/tch/1451172517.html text 2009-11-04T12:29:18-05:00 http://washingtondc.craigslist.org/nva/tch/1451164362.html

Requirements:

• Bachelor’s degree or equivalent
• 4+ years work experience in information systems and network architecture and support
• 1-2 years of Windows network systems experience (certification preferred)
• Comprehensive knowledge of TCP/IP including firewall configuration and maintenance
• Comprehensive knowledge of the Internet, HTTP, SMTP, POP, IMAP and related protocols
• Ability to demonstrate the installation, configuration, and troubleshooting of complex TCP/IP networks including routers, switches, and firewalls
• Ability to demonstrate the configuration, troubleshooting, and repairing of all networks including Microsoft (MS) networks and TCP/IP networking components such as Cisco routers and switches
• Experience with VMware and virtual environment configurations
• Experience working with co-locations and hosted networks
• Knowledge of MS Server 2003/2008, MS SQL Server 2000/2005/2008, IIS 6/7
• Knowledge and experience working with Apache and Tomcat
• Experience with setup, maintenance and repair of workstations and servers
• Travel required – 50%
• Must be able to convey a professional attitude on conference site
• Excellent communication and customer service skills
• Must be able to work independently and have a strong work ethic
• Association or trade show background preferred


We offer excellent benefits and a casual work environment. Please fax resume with salary history to 703-818-9177 Attn: HR or email jsajobs@jspargo.com. You may visit our web site at www.jspargo.com. ]]> 2009-11-04T12:24:59-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://washingtondc.craigslist.org/nva/tch/1451164362.html text 2009-11-04T12:24:59-05:00 http://washingtondc.craigslist.org/mld/tch/1451014625.html
Part-time 5-15hr/week
Flexible Schedules – DAY, Evening, & Weekend availability
Upper Marlboro, Largo, Bowie and surrounding Washington DC Metro Areas


Fast-teks seeks part-time technicians that are at least A+ Certified with 1yr field experience minimum. Pay rate $18-22 per hour plus bonuses and commissions! Dependable person with technical and people skills to provide on-site services to homes and businesses. Sales aptitude is equally as important as technical knowledge for this position. Candidate must feel comfortable promoting equipment sales, memberships, etc. Prior sales experience a plus (but not required).

Basic On-site Services Provided to Business and Residential
- Virus, Worm & Spyware Removal
- Wireless Networking
- Data Backup & Recovery
- Troubleshoot & Repair
- Software Training
- Shared Office Internet Solutions
- High-Speed Internet Setup

Additional On-site Services Include:
- On-Wall Flat Panel TV Install
- Secure Mounting Bracket
- Connect Audio/Video Components
- Home Theathers
- CCTV and wiring experience
- Some on-call 24/7 work
- Service calls for POS equipment

Job requirements for consideration:
- Business Casual Appearance
- Computer Tool Kit (Software & Hardware)
- Internet Access
- Reliable Transportation
- Cellular Phone

Must be willing to undergo a basic background and driving record investigation.

When sending your resume, please indicate the days and hours of your availability.

If you are interested, please feel free to send your resume to whitley@fastteks.com
]]> 2009-11-04T11:03:29-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://washingtondc.craigslist.org/mld/tch/1451014625.html text 2009-11-04T11:03:29-05:00 http://washingtondc.craigslist.org/doc/tch/1450238680.html
A boutique commercial litigation law firm seeks a Help Desk Support Intern to coordinate and help with all IT activities. Need is experience of at least 1 year with business environment supporting corporate desktop users in a Microsoft environment (Windows XP, Microsoft Office 2003/2007, and later, WordPerfect X4). Willing to learn TimeSlips software on server.
Desire strong and effective verbal and written communicator

This part-time position is approximately for 10-20 hours per week. Afternoon availability preferred.
Please email resume.]]> 2009-11-03T18:09:08-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://washingtondc.craigslist.org/doc/tch/1450238680.html text 2009-11-03T18:09:08-05:00 http://washingtondc.craigslist.org/doc/tch/1450116985.html 2009-11-03T16:49:13-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://washingtondc.craigslist.org/doc/tch/1450116985.html text 2009-11-03T16:49:13-05:00 http://washingtondc.craigslist.org/nva/tch/1450084522.html
Responsibilities include:

- Analyze and troubleshoot computer support problems and apply understanding to solve problems of users
- Test software and hardware to evaluate ease of use and determine if product will aid users in performing work
- Maintain equipment inventory
- Learn to use and support various systems
- Serves as liaison between end users and IT department regarding general IT issues.

Should be:
-Self-starter, highly organized and able to workwith minimum supervision.
-Adept to troubleshooting and able to deal effectively in a fast-paced environment.
-Analytical and patient with technical details and strong customer service skills. Expert with Windows XP and Windows Vista support.

Job 2646. To apply for this position, please visit http://us.msemploy.com/JobPosting/JobPostingDetailFullPage.aspx?jobID=2646]]> 2009-11-03T16:29:01-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://washingtondc.craigslist.org/nva/tch/1450084522.html text 2009-11-03T16:29:01-05:00 http://washingtondc.craigslist.org/mld/tch/1449843840.html
We're netlogicdc, and we're a small IT consulting company in downtown Bethesda. netlogicdc provides IT support, as a managed service provider, and we're also a hardware and software vendor. We're all nerds here, and some may call us leet. The atmosphere here is refreshing and close. We bust our asses by day, providing the best IT service possible, and play video games, go paintballing, throw a dodgeball around, and so forth to blow off steam and relax after the work has been done. We love computers, and like doing what we're doing, and we like to think that all our employees actually want to be here with us, and enjoy coming in everyday. Some of us refuse to surf the web using a browser, and occasionally there is a toss of a keyboard across the room in anger, or a pounding of a fist on a desk, at the wonder that is Exchange.

In other words, we like to think we've created something pretty cool and valuable here, and now we're looking to expand our staff.

We're looking for an entry-level computer technician. This position will be primarily in support of our senior technicians.

Here are the deets:

>> QUALIFICATIONS
• You should know your way around Windows XP, Vista, and not surprisingly, Windows 7 as well. This means you need to know how to build a system from thrown about hardware components, on through OS installation and so forth.
• By mentioning that you must know how to install various versions of Windows, it is also implied that you have the ability to troubleshoot said OSes.
• You need to be well-versed in setting up wireless networks. The thought of mangling routers all day should fill you with energy and passion for life.
• Knowing how to troubleshoot common office applications is a must. You can hate them, but just know how to fix them.
• You should, in all seriousness, have a strong interest in computers, and learning more about them. This isn't a dead-end job. You shall be performing work for our senior technicians and thereby learning from them. Our technicians have advanced from this level to supporting enterprise networks.
• Certifications are useless in the face of real-world experience. If you have them, more power to you, but if you don't, and you have good experience/knowledge, it is considered all the more a competitive edge to us.
• You should have you own (reliable) means of transport. Ideally a car, but a donkeys and such work too, as long as equipment can be transported.
• Punctuality. In a world of technicians that get scheduled to arrive at an appointment between 8:00am and 10:00pm, the technician that arrives on time is king. This applies to both coming to work and going to appointments.
• Be able to work 9:00am to 5:00pm, Monday through Friday.
• Opportunities to work on larger projects (that either run into the night or take place on weekends) is not required, but for any such work there shall be appropriate compensation.
• Not required by any stretch of the imagination, but mad props if you're good competition for intra-office Xbox tournies.

>> BENEFITS
• Intra-office Xbox tournies. Wii too.
• Good pay, which is based on experience and will be about $8-12/hr.
• Gas/travel allowance when applicable.
• Paid vacation.

So there you have it. Now, a few notes on applying with us.
1. Firstly, we don't discriminate on the basis of age, race, sex, creed, religion, color, national origin, sexual orientation, hit points, character level, etc. We're an equal opportunity employer.
2. You need to send us a cover letter along with your resume. It doesn't have to be a seperate document or anything like that. It can be in the email reply to this ad for all we care. Formality is not important. Addressing the cover letter to "Dudes" and "HR Department" makes no difference.
3. You are encouraged to be yourself, and be original in crafting your resume and cover letter. In fact we hired someone just off their cover letter, with no resume. These things are important in our hiring process.
4. Expect to have the knowledge you said you had in your resume tested and evaluated if you get called in for an interview. If you are indeed called in, you will receive further information about this later. Point being, if you say you can do something on your resume, we expect you to be able to do it.
5. Somewhere in the subject line of your email reply to this ad, include the string 1337 so we know you read at least some of this ad, and that you're a human or really clever robot.

Thanks for reading, and good luck!
]]> 2009-11-03T14:11:00-05:00 en-us Copyright &copy; 2009 craigslist, inc. http://washingtondc.craigslist.org/mld/tch/1449843840.html text 2009-11-03T14:11:00-05:00 http://washingtondc.craigslist.org/doc/tch/1449761782.html

TCG is an award-winning, CMMI-appraised, e-Government and e-Business solutions provider. We currently have an immediate opening for an Data Management Team Support Specialist currently residing in metropolitan DC for a full time, on site project with a major Federal agency.

US Citizenship and the ability to pass a Federal government background check are required.

Responsibilities:

1. Provide End-User Support for a major Web-based Government system by:
   • Escalating problems to appropriate personnel for resolution
   • Providing technical assistance with the Homepage
   • Navigation of the Community Homepages
   • Logging into the Homepage
   • Supporting account and access requests, (how to obtain a Password)
   • How to reset a Password
   • Supporting Administrators
   • Supporting Users
   • Supporting other applications
   • Accessing Community templates, documents, and reports
   • Adding, Editing, and Deleting content from Community Pages
   • Managing and creating Community groups
   • Generating client support statistical reports for management review
   
   
2. Learn budget processes and concepts
3. Support records management
4. Maintain training room and equipment
5. Write and maintain user and technical documentation
6. Learn and support "wiki markup"
7. Recommend areas for client support/process improvement
8. Develop training materials
9. Help to maintain the structure and content of the site
10. Develop and present training courses
11. Develop web-based training
12. Assist in identifying, analyzing, developing, implementing, enhancing, and maintaining tools and services to improve information sharing, communication and collaboration across government.
13. Assist with development, identification and acquisition of tools and other enhancements that improve the Community*s ability to capture, organize, store and share knowledge and experiences.
14. Assist in providing training and user support for the use of collaboration tools.

• Bachelor's degree preferred.

Salary:

• $35,000 - $45,000, plus full benefits package.

We pay competitive wages and offer much better benefits than you'll get as a contract employee. We have both an employee savings plan and a health plan that includes medical, dental, and vision benefits. We must be doing something right because the majority of our employees have been with us for more than 5 years -- and some have been with us since TCG was founded way back in 1994!

Naturally, TCG does not discriminate on the basis of race, sex, color, religion, national origin, age, disability, veteran status, or anything else that makes you part of any group. We discriminate on the basis of talent, ability, commitment, and experience.

Please send your resume and salary requirements to 52hr7547@tcg.com.

Try us ... we'll make you happy.