craigslist | technical support jobs in washington, DC

ON-Site Customer Service Technician (Manassas)

2008-07-25T17:36:50-04:00

NCS Technologies, Inc., a growing manufacturer of desktop, notebook, server, and internet appliances established in 1996, is seeking a Customer Service Technician to expand our support capabilities of our Customer Service Department

Position Responsibilities:

Motivated, dedicated individual needed to provide tech support to end users. As well as performing both In House and Onsite Repairs to Intel and/or AMD based desktop, notebook, server and web appliance computers. Must be able to identify, research, and resolve technical problems. Respond to telephone calls, e-mail and personnel requests for tech support. Document, track and monitor problems ensuring a timely resolution. Maintain all system applications & network configurations. Candidate must also provide own reliable transportation. This position requires travel from NCS corporate office to government locations located in and around the Northern Virginia area on a daily basis. Work under immediate supervision reporting to Customer Service Director.

Required Qualifications and Experience:

� � Two years experience with repairing Intel and/or AMD based desktops, notebooks, servers and web appliances
� Proof of valid drivers license
� Thorough understanding of Microsoft and Linux based OS
� Excellent written and verbal communication skills
� Professional appearance and attitude
� Strong work ethic. Uses time productively to accomplish work goals.
� Committed to meeting quality standards.
� Ability to effectively handle escalations and time critical issues
� Able to work efficiently with minimal guidance or supervision
� Must posses a reliable mean of transportation and willing to use it (on a reimbursable basis) to travel to customers� sites
� AA/AS or equivalent experience preferred
� A+ Certification and/or other IT certifications preferred

Part time Help desk/Hardware and Software Support (Rockville)

2008-07-25T16:31:14-04:00

The position will be based in the corporate Rockville office and report directly to the IT Director. The working hours will be from 8:30-12:30 Monday to Friday.

Ideal for college students and those who want flexible hours.

Requirements:
* MS Office
* Strong technical knowledge of working with various software and hardware
* Any exposure to [corporate] network management/operations experience
* Excellent oral and written communication skills
* Positive attitude is a MUST

For immediate consideration, please send resume in word document to jtsai@sparkshr.com with subject "IT Rockville".

Field Service Tech (Washington, DC)

2008-07-25T15:47:12-04:00

The premier leader in UV-free tanning is currently seeking a Field Service Tech to service equipment in your area.

We are seeking self-motivated individuals who are willing to go above and beyond to do whatever it takes to make sure the customer is happy. The ideal candidate will have flexible hours with the ability to leave on short notice to take care of emergency service calls and be able to travel for extended periods of time.

Qualifications
�Stable work history
�Excellent communication skills
�Professional appearance
�Clean driving record
�Quick learner
�Problem solving skills with the ability to identify problems and figure out how to fix them.

Satellite TV Tech (Dish Network) (Northern Virginia-DC)

2008-07-25T14:03:03-04:00

GROWING DISH NETWORK SERVICE COMPANY LOOKING FOR EXPERINCED SATELLITE TV INSTALLERS

At DISH Network, you�ll find more. More opportunities, more benefits and more earning potential. As an industry innovator we can offer an individualized career path. We are currently seeking quality Satellite TV Installers for the Northern Virginia area. Must have experience in the satellite tv industry and have own truck/tools. May consider subcontractors.

To qualify, you must be willing to work flexible hours,and possess strong technical, customer service, verbal and writing skills. The ability to read and comprehend technical tech manuals and memos is required. Satellite or cable installation experience is a plus.
Please foward resume to service@kosatellite.com or call Jamal at 703-507-0507

Help Desk Specialist (Herndon)

2008-07-25T13:25:48-04:00

Seeking highly accomplished Help Desk professional to support onsite and offsite users for federal aviation project. Major duties will include troubleshooting network, applications and PC related problems and provide Tier 1 to 3 support. Other requirements include 3+ years experience in either Windows XP or Sun Solaris, strong experience with application support, an extensive background in LAN/WAN management, network administration and excellent customer service skills. Off hours pager support on rotation schedule may be required. Must have excellent organization, verbal and written communication skills. Background working with Government, Military or federal contracting highly preferred. Position located in Herndon.

Applicants selected will be subject to a Government security investigation and must meet eligibility requirements for access to classified information. US citizenship is required.

Local Candidates Only.

IT Coordinator in DC Firm- Newly Created Position!

2008-07-25T12:11:49-04:00

The Washington DC office of a successful national law firm is actively seeking an IT Coordinator to tackle this newly-created position handling their high-volume user support needs! This wide-ranging position provides significant responsibility including:

-Imaging computers using Ghost
-Swapping internal components
-Troubleshooting hardware/software, Hummingbird, printing, and local network issues
-Providing Blackberry service
-Training people in software applications as required
-Working with the video conferencing equipment
-Managing Vendors
-Supporting Citrix users
-Coordinating requirements for Attorneys engaged in international travel

Qualified candidates will have 3-5 years of related user support experience. A college degree is required and certification in technologies, software, and operating systems is preferred. Experience in a law firm is also preferred. Candidates must be flexible for occasional overtime and should be able to lift equipment up to 35 pounds. In this office, located in the heart of DC�s business district, you will enjoy many perks including health insurance, annual bonuses and raises, an on-site gym, transportation reimbursement, and incredible vacation time off- all in addition to a wonderful salary! An outstanding position like this is perfect for an outstanding person like you, so don�t delay in sending your resume today!

Associate Technical Analyst (Arlington, VA)

2008-07-25T11:09:53-04:00

Cyveillance has immediate openings for a motivated Associate Technical Analyst to join our world-class Cyber Intelligence organization within our Cyber Intelligence Division Security Operations Center (SOC). The Associate Technical Analyst is responsible for providing high quality support to the end users of our services. This position is night shift and/or weekends only. The analyst must be able to assist clients with troubleshooting, analyzing Internet content and sources and advising on suitable courses of action based on the nature of the information provided. The analyst must be able to follow standard practices and procedures and answer client questions in a clear and concise manner. The analyst must also be able to recognize situations that must be escalated to management. Some tasks will require completion of outbound calls to either clients or other service providers. The position requires tracking issues through to resolution.

Principal Job Functions:
� Research and understand current phishing methodologies and techniques including web kit deployment, spam and malware distribution and associated activities related to identity theft, social engineering and online scams.
� Process reports of phishing attacks against Cyveillance customers. Processing includes contacting providers of malicious accounts and pursuing their removal from the Internet.
� Track the process of unresolved cases to ensure their successful completion or escalate to the appropriate individuals or organizations based on established guidelines and procedures.
� Use your excellent communication skills to tactfully and effectively, verbally and in writing, foster the development of relationships with providers while succeeding in the removal of malicious account from their networks.
� Availability to work 6-12 hour shifts as part of a 24/7 operations team.
� Identify and communicate improvements to case processing, client deliverables and departmental productivity.
� Accept projects that may include researching specific topics or areas of interest relevant to customer needs or in support of analyst/senior analyst tasks.
� Learn and employ Cyveillance patented technology to identify and collect relevant intelligence to aid the effort of removing threats from the Internet.

Skills and Abilities Required:
� Enthusiastic, self-motivated player who is excited about a fast-changing, small-company environment and who will relish the chance to have a direct impact on the department, company and Global 1,000 clients. High standard of excellence and professionalism, and a passion for customer service and satisfaction are necessary.
� Ideal candidate will possess excellent analytical skills with close attention to detail, strong critical thinking/logic skills, and be solution-oriented with the ability to learn/adapt quickly. Effective written & verbal communication skills are required.
� Working towards a Bachelor's degree or higher. Relevant experience desired but not required. Languages abilities highly desired.
� Proficiency in Internet applications; Internet Explorer, Firefox and Safari, POP3 and IMAP. Familiarity with Mac OS X, Windows XP, UNIX/Linux, MS Office, Entourage.
� Aptitude for technology and knowledge of Internet concepts: HTML, PHP, Javascript, SMTP, FTP and web site design or hosting. Knowledge of IM chat language, SMTP, HTTP, SSL, IRC, Blogs, RSS, social networking sites and other Web-based discussion mediums are desirable, but not required.

Interested candidates should forward a resume and cover letter with salary history or requirements to hr@cyveillance.com, or fax to (703) 312-0528. No calls please.

IT Soluntions Specialist (WDC)

2008-07-25T11:07:58-04:00

Greenpeace is searching for an activist for its IT department. We're looking someone who is technically inclined and wants to work for the world's most influential environmental activist organization.

This is a junior-level position based in the USA headquarters office in Washington, DC. Basic knowledge of the Windows operating system is required; more important is a desire and willingness to learn. You will learn our systems so you can support, train, and motivate our users. We need someone that can understand our IT systems so they can help other staff use them to be effective in their jobs.

Duties include help desk-type support, user training, equipment installation & maintenance, and software installation and upgrades. This is an essential role in our IT infrastructure team, which only has five members.

We're looking for someone that:
* has an approachable, open attitude with a desire to help others solve problems;
* has excellent verbal and written skills;
* is able to prioritize and manage many tasks in and organized and logical manner;
* has troubleshooting skills and is creative at finding solutions;
* is interested in environmental issues.

We offer competitive non-profit pay, excellent benefits, and a great work environment. Highlights of the benefits include 401k, health, dental, public transportation allowance and 3 weeks vacation (4 weeks after two years of service).
See http://www.greenpeace.org/usa/about/jobs/benefits-plan for more details.

Looking for a Skilled Tier 1 Help Desk Lead! (Falls Church, VA)

2008-07-25T08:11:28-04:00

Looking for a position as a Tier 1 Help Desk Lead with a company that appreciates its work force?

Look no further.........2020 company is a great company to work for. We offer competitive salaries and comprehensive benefits packages....but more than that, 2020 is a company that cares about its staff members. We acknowledge your achievements and we provide opportunities for growth.

Overview

Seeking a Lead Analyst for Help Desk for a web-based government application. Candidate must have experience supporting a web-based application. Applicant must also have experience working with Tier I help desks and coordinating with developers and the client. Candidate will have regular interactions with the client and end users, requiring excellent interpersonal and communication skills and the ability to maintain a professional, positive and friendly customer service attitude at all times.

Candidate must be able to pass a security screening background check.

Responsibilities

� Must display a positive and friendly customer service attitude at all times.
� Log in to phone system and receive incoming help central calls for technical support.
� Attempt resolution with customer over phone or email.
� Log request into help desk tracking system with appropriate details.
� Escalate requests for further action.
� Query help desk database for assigned open and pending requests and updating requests as needed.

� Lead several team member performing tasking in all areaa of Help Desk support.

� Independently perform complex tasks in area of Help Desk support.
� Serve as communication point for all Tier I Help Desk Analysts.

� Oversee and provide support to Tier I Help Desk Analysts.

� Perform other duties as assigned.

Qualifications

� Prior Call Center experience.

� 5 years help desk lead experience

� Candidate must have experience supporting a web-based application.
� Excellent interpersonal and communication skills.
� Proper use of grammar when speaking to a customer.
� Friendly, approachable demeanor.
� Ability to analyze a problem from different points of view to identify the cause and resolve the issue.
� Experience overseeing and supporting team members.

To apply, please send resume to 2020llc@agents.icims.com and reference job code 2008-1276.

Looking for a skilled Tier 2 Help Desk Lead! (Falls Church, VA)

2008-07-25T08:10:42-04:00

Looking for a position as a Tier 2 Help Desk Lead with a company that appreciates its work force?

Overview

Seeking a Lead Analyst for Help Desk for a web-based government application. Candidate must have experience supporting a web-based application. Applicant must also have experience working with Tier II help desks and coordinating with developers and the client. Candidate will have regular interactions with the client and end users, requiring excellent interpersonal and communication skills and the ability to maintain a professional, positive and friendly customer service attitude at all times.

Candidate must be able to pass a security screening background check.

Responsibilities

� Must display a positive and friendly customer service attitude at all times
� Log in to phone system and receive incoming help central calls for technical support.
� Attempt resolution with customer over phone or email.
� Log request into help desk tracking system with appropriate details.
� Escalate requests for further action.
� Query help desk database for assigned open and pending requests and updating requests as needed.

� Lead several team member performing tasking in all areaa of Help Desk support.

� Independently perform complex tasks in area of Help Desk support.

� Serve as communication point for all Tier II Help Desk Analysts

� Oversee and provide support to Tier II Help Desk Analysts

� Perform other duties as assigned.

Qualifications

� Prior Call Center experience.

� 5 years help desk lead experience
� Candidate must have experience supporting a web-based application.
� Excellent interpersonal and communication skills.
� Proper use of grammar when speaking to a customer.
� Friendly, approachable demeanor.
� Ability to analyze a problem from different points of view to identify the cause and resolve the issue.
� Experience overseeing and supporting team members.

To apply, please send resume to 2020llc@agents.icims.com and reference job code 2008-1277.

Executive Assistant Position with Rapidly Growing Investment Bank (Washington, DC)

2008-07-24T19:16:10-04:00

FOCUS LLC provides a range of middle market investment banking services with an emphasis on mergers, acquisitions, divestitures and corporate finance. FOCUS is headquartered in Washington, D.C. with regional offices in Atlanta, Chicago, Los Angeles and San Francisco.

Focus is currently looking to hire a detail-oriented individual as an Executive Assistant on a TEMP-TO-PERMANENT basis to help support the CEO, CFO and Director of Marketing and Business Development at their headquarters in Washington, DC.

Responsibilities would include:
� Maintain investment banking files and records
� Maintain shared electronic files on server
� Produce and update PowerPoint presentations, brochures and marketing materials
� Produce press releases, announcements and white papers
� With outside IT support, troubleshoot office equipment, phones, LAN
� Onboard new employees
� Maintain HR, client and vendor files
� Manage email accounts and update email distributions lists
� Administer company calendar and conference room schedule
� Order and maintain office supplies
� Control the professional appearance of the office
� Greet guests, answer phone and process mail
� Other projects and tasks as requested

Preferred skills include:
� Undergraduate degree
� Refined writing, communication and IT skills
� Well organized self-starter, problem solver
� Proficient with Microsoft Word, Excel, Outlook, Powerpoint, and Adobe Photoshop

The ideal candidate would have 2-4 years of professional experience in a similar role. The Focus office is metro accessible and located in the Golden Triangle, close to the Red, Orange and Blue lines.

Web Manager (Washington, DC)

2008-07-24T17:57:51-04:00

Web Manager

The Association for Professionals in Infection Control and Epidemiology (APIC) is looking for a WEB MANAGER to assume overall responsibility for all APIC websites. The Web Manager will facilitate communication between web content providers and editors and those responsible for overall web architecture, hardware, software, design and standards. The Web Manager will also oversee the architectural design of the websites.

The Web Manager will develop and implement long-and short-term goals, objectives, policies and procedures for all APIC websites; coordinate the work of those responsible for web server configuration and operation, security, website interoperability and hardware maintenance, custom development, web training and web support services. This position also coordinates and tracks work flow, schedules and projects, maintains records and files, compiles statistics, maintains navigational structure, and identies and evaluates new web technologies. The Web Manager will facilitate the provision and maintenance of web pages that cross departmental lines, and identify training and support needs.

We expect that the Web Manager will enhance his/her professional growth and development through participation in continuing education courses, professional organizations, seminars, workshops, reading current literature and maintaining professional contacts in the community.

REQUIREMENTS: The successful candidate will have thorough knowledge of website development, including hands-on website technical production and coding and should be able to manage a variety of concurrent projects with attention to detail. He/she will have demonstrated proficiency with web-related technologies such as HTML, JavaScript, and CSS; Transact-SQL skills, and familiarity with iMIS and Cold Fusion a plus. We require 2-5 years experience with complex dynamic websites and content management applications. Graphic design capability, and a demonstrated ability to work in a team environment. The selected candidate will also have excellent interpersonal, written and oral communication skills. Technical project leadership, ability to train others in web-related skills and communicate with non-technical staff a plus.

APIC offers salary commensurate with experience and a generous benefits package including medical, dental, vision, life, short- and long-term disability insurance, flexible spending plans, and a matched 401(k) plan.

Please visit our web site at www.apic.org

TO APPLY FOR THIS POSITION: Email your resume (in MS Word format) and cover letter to Employment@APIC.org Please write Web Manager in the subject line.

Assistant Training Manager (Bethesda, MD)

2008-07-24T16:19:57-04:00

SUMMARY:
Responsible for training all staff members in the core competencies and proper operation of standard applications and key strategic technologies. The position is also expected to quickly assimilate business rules, operating procedures and technical knowledge into relative training material.

DUTIES AND RESPONSIBILITIES:

- Provide training to all staff in basic competency on standard applications. Includes needs analysis, application research, content development and material delivery.

- Recommend supplemental training aids (e.g. documentation and videos) and develop them.

- Contribute to the evaluation of all training efforts and identify areas for improvement and suggest solutions.

- Schedule and track all training.

- Coordinate and lead secondary training efforts, e.g. brown bags, user groups and lists.

- Conduct all new-hire orientations and follow-ups.

- Close all assigned training tickets.

- Monitor ticketing software, e.g. Track-It! and Learning Management System (LMS), e.g. Element K, for key issues and trends and suggest solutions.

- Stay abreast of trends and developments in the training industry and recommend improvements.

- Attend all possible meetings where the user experience is discussed or configured.

- Consult with ASHP staff as requested, e.g. individual mentoring and best practices.

QUALIFICATIONS:

- Bachelor�s degree from an accredited university. This requirement can be satisfied via job experience.

- Two years of experience training end-users on applications like Microsoft Office, e-mail and association management software, etc. or two years of training experience and a demonstrated aptitude for technology (Training certifications preferred).

- Excellent written and verbal communication skills.

- Ability to plan and support project delivery on agreed-to timelines.

- Proficiency in standard office applications, as demonstrated by testable skills or verifiable accomplishments, e.g. certified as a Microsoft Office Specialist (Office XP or Office 2003) or as a Microsoft Application Specialist (2007 Microsoft Office). Association or help desk experience preferred.

- Demonstrate aptitude towards continuing education and/or professional development.

- Abilities to work independently, but also supportively within a wider team and to work with a variety of internal and external stakeholders.

Temporary Technical Support (Fairfax/Chantilly, VA)

2008-07-24T14:13:32-04:00

Hobsons is currently seeking candidates for a Temporary Technical Support position in our FAirfax, VA office. The term of the assignment will be approximately August through November 2008.

As a leading provider of web-based admissions solutions for colleges, universities and other organizations, Hobsons innovative solutions and superior customer service have led to a decade of continuous growth and an outstanding record of customer retention.

The Technical Support Assistant will play a critical role in supporting Hobsons customer service initiatives by assisting our Account Manager Team.

PRIMARY RESPONSIBILITIES
�X Map and troubleshoot PDF��s
�X Assist with annual update or implementation services
�X Document best practices, troubleshooting techniques and common mistakes
�X Assist Account Managers in day-to-day tasks for customers, including initial service implementation, form updates and maintenance, email updates, performing imports and exports tasks and html work when time permits

KNOWLEDGE AND SKILL REQUIREMENTS
�X Excellent organizational skills
�X Excellent communication skills (written, listening, speaking)
�X Ability to manage and prioritize multiple tasks simultaneously
�X Attention to detail and accurateness
�X Independent problem solving skills
�X Eagerness to learn new skills and explore opportunities
�X Desire to work in a fast-paced, dynamic environment
�X Familiarity with the Internet and Microsoft Office products
�X Proficient with spreadsheets and spreadsheet functionality

WORKING CONDITIONS
Primary working location will be at the Company��s Fairfax office located at 13135 Lee Jackson Hwy. Fairfax, Virginia.

Please email your resume and cover letter to Lesley Hargreaves at lhargreaves@hobsons-us.com .

Visual Basic Programmer - Immediate Short-term Opportunity (College Park, MD)

2008-07-24T11:41:06-04:00

Project: The IRIS Center is developing a user-friendly spreadsheet for entering, storing, and analyzing responses to a 10-question survey of clients at USAID-funded health centers. This database is meant to perform three connected functions. First, it serves as user interface for inputting survey responses. Second, it acts as a storage system for survey responses. Third, it offers pre-packaged analysis functions, developed by IRIS, for estimating the aggregate poverty rate of health center clients. These functions then fit together into a simple survey tool that enables USAID contractors, with the click of a button, to understand the outreach to the poor of their health services.

Requirements: The project staff needs immediate assistance from a Visual Basic programmer to:
1. finalize the user interface for data entry;
2. link data entry, data storage, and data analysis functions into a unified system;
3. develop macros for data management and data analysis; and
4. refine the data analysis interface

Duration of assignment: There is a strong preference for quick completion of the project, but staff recognizes that 3 days or more may be required for developing and testing the database. Applicants are encouraged to provide their own estimates based on these terms of reference.

Qualifications/skills needed:
1. Proficiency in Visual Basic in Microsoft Excel. Previous experience with similar projects is preferred.
2. Well-organized, meticulous work habits
3. Quick learner, able to understand complex problems and solve them quickly
4. Availability for on-site work is preferred.

Network Engineer (DC Metro Area)

2008-07-24T11:37:41-04:00

Network Engineer

Job Description/Responsibilities:
Capitol Computer Exchange is a fast growing and dynamic Microsoft Gold Certified IT Solutions provider in the Washington, D.C. Metropolitan area. We currently have an opening for a full-time Network Engineer at our headquarters located in Lanham, MD.

As a Network Engineer at CCEX, your responsibilities will include designing, implementing and testing networks for our client base. This position is responsible for maintaining the stability and integrity of our customers' networks, servers, workstations and additional equipment. This position will require you to travel to customer sites within a forty mile radius of our office.

Required Skills:

Experience with Windows 2000/2003, Active Directory, and Exchange 2000/2003
Experience with server migrations
A strong understanding of TCP/IP
Strong troubleshooting skills
Ability to work in a fast paced environment performing multiple tasks with minimal or no supervision.
Strong communication, organization and interpersonal skills
Professional attitude and commitment to providing high-quality service
Must be comfortable working in a dynamic environment
Must have a strong desire for learning new technologies
MCSE Certification
Willingness to get MCTS 2008 Certifications within first year of employment

Desired Skills:

5+ year experience in IT environment
Certification: MSCE, A+, Network+
Experience with Linux Servers, Cisco Routers, Watchguard products, and Veritas Products
Experience with VPN, and wireless networking technologies
Familiarity with firewalls and/or intrusion detection systems

VOIP Systems Engineer - 2 positions available (Largo)

2008-07-24T11:14:03-04:00

Wijin is a woman owned IT recruiting firm located in the DC metro area. We are recruiting for two VOIP Systems Engineer positions located in Largo, Md.

Job Description:

VoIP Systems Engineer

Job Description:
� Engineer capable of supporting VoIP System design, system development including platform configuration, integration & test of VoIP systems with FDCA Telecommunications Infrastructure, and voice account provisioning and management for the FDCA Enterprise that provides:
� Local & Wide-Area Network VoIP
� VoIP � PSTN Gateway Interworking
� Voicemail for specified accounts
� VoIP solution capable of scaling to 10,000+ users located at hundreds of remote offices
� VoIP operations support tools
� Securing the FDCA VoIP-based telephony infrastructure against unauthorized intrusions
� Working with network design engineers to address LAN switching, WAN IP/MPLS SLAs, and LAN-WAN boundary elements like session border controllers and other key sources of system performance that impact VoIP service quality; Cisco equipment
� Investigate & evaluate alternate design options for the purpose of controlling costs, improving service quality/reliability and implementing change requests when approved
� Support operations and deployment/provisioning

Qualifications:
� BS degree in Computer Science, System, Electrical, or Computer Engineering, or related field plus 7-9 years of related work experience required.
� Masters degree preferred.
� Active Cisco certifications desired: CCVP, CCNP, CCDP

Experience:
� Experience in engineering WAN telecommunications and LAN network systems that incorporate VoIP service as part of a converged infrastructure including background in design, deployment, and system integration & test. Specific experience with Cisco Unified Call Manager and Unity platforms and branch office VoIP platforms, such as Cisco Integrated Service Routers. Certifications in network and IP Telephony, such as CCNP or CCVP, highly desired.
� Experience with designs that use either VoIP trunks or PSTN trunks to connect enterprise LAN VoIP with a service provider�s PSTN dial-up telephony services.
� Understanding of VoIP signaling options and gateway protocols, such as H.323, SIP and MGCP.
� Familiarity with VoIP in context of scalable network architectures with large numbers of remote offices interconnected with each other and corporate offices via WAN IP/MPLS.
� Ability to map system objectives to system architecture elements, quantitative system design requirements and functional requirements.
� Experience at developing and documenting system design specifications, service specifications, and system performance specifications.
� Ability to lead and perform trade-off analysis including make/buy cost analysis and Commercial Off-the-Shelf (COTS) product tradeoffs.
� Experience with system modeling, simulation and analysis of alternatives that evaluate mission effectiveness, mission utility, and performance.
� Self directed & motivated with an ability to work in a team environment.
� Interpersonal and communications skills required.

Desktop Support Technician - PCs and Laptops (Washington, DC)

2008-07-24T09:50:32-04:00

Description:

Troubleshoot, diagnose and resolve issues with PC and laptop configurations, network connectivity, printers, and peripherals.

Position is client facing. Successful candidates are expected to have proven track record of providing a high-level of customer satisfaction and ability to meet service level agreements.

Experience with Remedy Help Desk Ticketing System is a plus.

MCP and/or A+ certification is preferred.

Platforms/Software: Dell, Windows 2000/XP, MS Office Suite.

Positions are available at Washington Navy Yard, Crystal City, Pentagon, and the Washington Navy Annex.

Intermediate to Advanced positions. Your placement will be based on your training and previous performance.

$1,000 signing bonus.

Requirements:

Successful candidates will have strong PC & Network troubleshooting skills and be able to resolve basic to advanced hardware, software, and connectivity problems quickly. Must have strong customer relations skills.

Must Pass a Background Check and Drug Screen.

Must possess a government security clearance. We currently have needs for candidates with clearances at the Secret and Top Secret Level.

Employment at World IT Solutions is "at will" and terminable "at will" by the Company or employee with or without cause. Any oral or written statements or promises to the contrary are not binding upon World IT Solutions.

Equal Opportunity is World IT Solutions� policy. It is our policy to select the best-qualified person for each position in the organization.

Project Manager (Washington, DC)

2008-07-23T22:53:26-04:00

Position: Project Manager

Location: Washington, DC

Who we are:

We are a small team of young professionals with big time capability and even bigger ambitions
We are changing the electronic discovery industry with technology and first rate service
We are consultants first and provide vendor services to our clients based on years of experience in the electronic discovery field
We are growing quickly and looking for extremely talented and dedicated individuals ready to make an excellent career decision

Who you might be:

You have an entrepreneurial spirit and a curiosity for our business and the electronic discovery industry
You are a multi-tasking guru and have a keen eye for detail
You want to make an immediate impact and see your hard work affect the bottom line
You have a few years of professional project management experience under your belt
You enjoy working in a small team environment
You have a laid-back personality, but are hard working and task-oriented

What skills and experience you should have:

You have a 4 year college degree, preferably in an IT related field, masters is a bonus!
You have 1 - 3 years of project management or professional consulting experience

We offer the following compensation and benefits to qualified candidates:

Competitive salary
Health and dental care contribution
Monthly transportation subsidy
Friday company lunches with good people

Submit Resumes To:

jobs@lksi.com

To all recruitment agencies: Logik Systems does not accept agency resumes.

Part-Time Hardware Specialist (Washington, DC)

2008-07-23T17:38:53-04:00

Sheppard Mullin Richter & Hampton LLP is seeking a Part-Time Hardware Specialist for its Washington, DC location. Individual will be responsible for assisting Network Supervisor with reimaging PC's, installing keyboard trays, assisting with server moves if needed, and responding to various IT requests from attorneys and staff. There will be other projects as assigned. Ideal candidates must have some prior entry-level IT experience in order to be considered. The weekly hours will be 30 hours or less, as this is a part-time position. We are conveniently located near the McPherson Square Metro. Please email your cover letter and resume to hr.dc@sheppardmullin.com.
No phonecalls, please.

IT Company Looking for Entry-Level IT Tech� (Bethesda)

2008-07-23T17:05:04-04:00

Hi,
We�re a relatively small IT company in the downtown Bethesda area, and we�re looking for a entry-level IT technician to join our crew. You will be doing home/small business troubleshooting of hardware and software both in-house at our office, or at client�s site. You�ll learn a great deal on the job, as well. Advancement to senior IT tech is definitely possible. More about our company later in this ad�
To reduce the amount of submissions that have nothing to do with the open position, the following is exactly what we�re looking for in terms of qualifications and experience:

> Education: No certifications are required BUT they help. Your actual work experience is what matters the most.

> Qualification/Knowledge Required:
1. Build a computer from parts to finish. This includes upgrading and troubleshooting hardware (upgrading RAM, etc.).
2. Windows OS Install. You should know how to install Windows XP/Vista and thoroughly troubleshoot. Know your drivers!
3. Know how to set up wireless networks, printers, and configure home networks/file sharing.
4. Virus and spyware removal. There should be no virus or spyware that you are unable to remove.

> Some more information about us.
1. We�re a small IT company, with a lot of business. (Sometimes too much)
2. We�re about to move into a really nice cool office.
3. The environment is very close, and we like to goof off and have fun when we�re not bashing our heads against the keyboards.
4. We like to play video games, and some of us don�t hide our nerdiness.
5. We�re l33t.

> What you�d get:
1. A competitive salary, that is relative to your EXPERIENCE. This starts at about 35K.
2. Medical/dental benefits.

3. Generous employee discounts on IBM/Lenovo products. We�re Thinkpad junkies here.
4. Cell phone allowance.
5. Gas allowance (for travel to clients).

> One Final Note:
PLEASE, PLEASE, IF YOU DO NOT HAVE THE NECESSARY QUALIFICATIONS DO NOT APPLY.
Also, please be specific as to which position you are applying for�

IT Technician

2008-07-23T16:35:17-04:00

Individual will provide computer and communication services to staff and clients including installation, and support of hardware, software, and workstations. Will also assist with administration and support of servers; provide SharePoint support; development and maintenance of the organizations intranet; provide formal and informal training to staff; complete service calls visiting user sites to analyze and trouble-shoot problems including software application support,; provide technical support to offsite users via telephone; and email, and support for printers, copiers and fax machines.

Successful candidates will have the ability to establish and maintain working relationships with vendors, members, employees and the general public, a demonstrated ability to manage multiple projects is vital along with strong project management skills. Ability to exhibit imagination, initiative, and problem-solving capability in coping with a variety of operational and personnel situations. Excellent communication skills are essential to this position. Microsoft Office required, SharePoint experience preferred. College / Technical / Certification preferred as well as three years experience in a membership organization or non-profit. Competitive salary, exceptional benefits, conveniently located at King St. Metro. To apply, send cover letter with salary requirements and resume to hr@nhpco.org. Please reference "IT Technician" in the subject line. No phone calls please.

NHPCO is an Equal Opportunity Employer

The National Hospice and Palliative Care Organization is the largest nonprofit membership organization representing hospice and palliative care programs and professionals in the United States. The organization is committed to improving end of life care and expanding access to hospice care with the goal of profoundly enhancing quality of life for people dying in America and their loved ones.

Part-time/Moonlighter: Microsoft Reporting Services Developer/DBA (Virtual)

2008-07-23T15:33:46-04:00

Catapult Consultants, LLC.
Corporate Office:
1750 Tysons Blvd., Suite 240
McLean, VA 22102-4228
www.catapultconsultants.com

Catapult Consultants is a trusted service provider to the Federal government. Catapult delivers solutions in financial management, health care compliance, program management and information assurance. Catapult�s innovative solutions meet new congressional mandates, regulatory requirements, and improve on existing processes. Catapult is actively engaged in audit and financial management support to include CFO Act and OMB circulars, and the full range of budget, execution, and reconciliation support. Our commitment to superior quality service is demonstrated by a corporate infrastructure that fosters quality management and process improvement. Catapult�s financial and project management professionals contribute to the success and growth of our clients.

Responsibilities:
 Develop reports in Microsoft Reporting Services (MRS) from SQL Server 2000 / 2005
 Deploy reports in Microsoft Reporting Services
 Develop and deploy stored procedures
 Install, configure, and troubleshoot SSL over MRS
 Install and migrate SQL / MRS 2000 to SQL / MRS 2005
 Translate customer reporting needs to MRS functionality
 Other duties as assigned
 Excellent oral and written communication skills
 Detail-oriented, quick learner with a professional demeanor
 Ability to effectively work independently

Job Summary:
 Part-time � 20 hours per week/Six month engagement
 Hourly wage commensurate with education and experience
 Work remotely

Catapult Consultants, LLC Profile:
� Founded in 2001 by three experienced consultants
� Financial Management, Healthcare and Information Technology consulting services to Government, Non-profit and Commercial organizations
� For more information please visit www.catapultconsultants.com

Abilities Required:
� While performing the duties of this job the employee is regularly required to sit and use hands to finger, handle, or feel while typing at a computer keyboard.
� The employee is occasionally required to stand, walk, reach, or lift objects up to 10 pounds.
� The employee is frequently required to talk or hear. The vision requirements include: close vision. Local travel between the incumbent�s home, client sites and Catapult corporate office is required.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Web Systems Administrator (Arlington, VA)

2008-07-23T14:21:43-04:00

The Corporate Executive Board

- Forbes: Ranked in the magazines annual �200 Best Small Companies� edition
- Fortune: Selected as one of the �100 Fastest Growing Companies� in the U.S.A.
- Business Week: Named as one of the magazine�s �Hot Growth Companies�

The Corporate Executive Board is a leading provider of best practices research, executive education seminars, customized research briefs, and decision support tools to the world�s largest and most prestigious corporations. Currently, CEB provides its integrated set of services to a network of more than 10,000 senior leaders at more than 2,800 companies worldwide. We are a fast-paced, publicly traded company (NASDAQ: EXBD) that has demonstrated consistent and aggressive revenue growth. Please visit our website at www.executiveboard.com for more information. CEB is an EOE.

Microsoft System Administrator

This Microsoft Systems Administrator position is the Corporate Executive Board�s benchmarking application support and maintenance leader. S/he works closely with the benchmarking product management team, development team, vendors and the core infrastructure team. The candidate will manage projects involving our database, operations, infrastructure and development teams, and s/he must have basic programming knowledge relating to how Microsoft .NET applications work.

Responsibilities:
� Provide front-line support for all benchmarking application issues, leading problem analysis and coordinating problem resolution.
� Communicate issues, system downtime, and service interruptions to team members, managers and CEB clients in a timely manner.
� Help manage application releases, including patches and installations.
� Identify, recommend, and implement tools that can proactively monitor the supported applications.
� Ensure system uptime by proactively identifying potential critical issues and trends and identifying appropriate resources necessary to resolve them.
� Interact regularly with infrastructure team, security team, developers and product managers to problem solve issues and coordinate on product enhancements.

Qualifications:
� Bachelor�s degree in Information Systems, Computer Science.
� 3-5 years of experience with administering and supporting ASP.net applications
� Basic SQL database knowledge and SQL scripting
� Advanced knowledge of Microsoft Operating Systems, IIS and web-based applications
� Topical IT knowledge regarding DNS, firewalls, email, operating systems
� Experience with code deployment to production environments using change controls and release processes
� Familiarity with ITIL v2 Foundations.
� General project management experience
� Communication skills � ability to quickly and effectively communicate to different functional groups and roles

Apply here

Backup Engineer (Arlington, VA)

2008-07-23T13:56:33-04:00

The Corporate Executive Board

- Forbes: Ranked in the magazines annual �200 Best Small Companies� edition
- Fortune: Selected as one of the �100 Fastest Growing Companies� in the U.S.A.
- Business Week: Named as one of the magazine�s �Hot Growth Companies�

The Corporate Executive Board is a leading provider of best practices research, executive education seminars, customized research briefs, and decision support tools to the world�s largest and most prestigious corporations. Currently, CEB provides its integrated set of services to a network of more than 10,000 senior leaders at more than 2,800 companies worldwide. We are a fast-paced, publicly traded company (NASDAQ: EXBD) that has demonstrated consistent and aggressive revenue growth. Please visit our website at www.executiveboard.com for more information. CEB is an EOE.

Backup Engineer
The Backup Engineer is one of the key members responsible for the operations/upkeep of the Storage and backup infrastructure environment; EMC storage, magnetic tape, disk staging, Snapshot technology . He / she will work closely with Storage Engineers on architecting new implementations as well as maintaining the current environment. He/she is also responsible for implementing and guaranteeing process and systems are in place to deliver backup / restore success rate and storage uptime of 99%.

The Backup engineer will play an integral role in ensuring CEB's "last line of defense" is constantly at an optimal state and always ready to recover client data in the event of a disaster in contracted RPO / RTO SLA's.

Core Responsibilities:
� Proactively maintaining a storage environment
� Implement and audit backup polices, both new and current, to ensure critical data is secure
� Ensure recovery of client data meets or exceeds Blackboard defined SLA's
� Maintain Snapshot scheduling / execution / monitoring
� Assist DBA's with daily backup operations including; RMAN, dumps, NDMP, Snaps
� Offsite data replication scheduling and operation
� Data growth rate calculations for short and long term planning
� Investigate / test / recommend new technologies to ultimately lower RPO and RTO, including but not limited to:
� CDP, Data de-duplication, SQL Snaps, VTL
� Implement automated controls around backup validation
� Enterprise level tape library(s) management and maintenance
� Failure simulation and recovery testing
� DR and Business Continuity (BC) execution testing and document upkeep

Professional Qualifications:
� 3+ years of Backup/Storage experience
� VERITAS Backup Exec 11D experience a must
� Experience with enterprise class tape libraries
� Data de-duplication and VTL experience
� Familiarity with Fiber based networks as well as NAS / DAS
� Previous experience working in hi-tech, fast paced environments
� Team player with strong attention to detail
� Mid level Windows 2003 experience
� Process oriented with strong organization and project management skills
� Demonstrated experience working with a broad range of issues simultaneously and following them through to completion
� Ability to identify, prioritize and escalate issues as needed
� Bachelors Degree or related experience

Desired Qualifications
� Industry standards certification including: DRII / ITIL / other
� Backup Exec certification
� DNS / VPN experience

Apply here

IS Support Specialist (Washington, DC)

2008-07-23T13:07:24-04:00

ATG�s software and on-demand solutions power the world's top brands e-commerce Web sites enabling them to attract prospects; convert them to buyers; and offer stellar ongoing customer care. Both Forrester Research and Gartner have picked ATG as the top e-commerce platform on the market.

At ATG, you'll find the spirit, energy, and vision of a high-tech startup combined with the stability, track record, and enviable client base of an industry veteran. ATG e-commerce software powers more of the top 300 Internet retailers than any other vendor. Our client list includes Best Buy, Disney, OfficeMax, Nike, American Airlines, BMW, Eastman Kodak, Ford Motor Credit, Barclays Global Investors, HSBC, J.Crew, Sun Microsystems, CVS, Walgreen Company, and Wells Fargo.

Since its founding in 1991, ATG has enabled companies around the globe to enhance and improve the entire customer lifecycle experience. We are headquartered in Cambridge, Massachusetts, with additional locations throughout North America, Europe, and Asia.

For more information about ATG, please visit us at www.atg.com

Location: Reston, VA & Washington, DC

The Role:

This person will be responsible for end-user support. The position is based in DC and Reston area and will provide first-line support for North America during US business hours. Some on-call coverage may also be required.

Responsibilities include:

Installation and troubleshooting of Windows 2000/XP Professional
Installation and troubleshooting of desktop applications
Configuring and troubleshooting Outlook/Exchange 2000 client issues, including dial-up and handheld access.
Manage and troubleshoot mailbox, scheduling, and public folder issues.
Windows user account administration
Respond to ATG Helpdesk tickets and assist customers or escalate to senior IS staff
Deploying, troubleshooting, and repairing IBM Thinkpad laptops, including coordinating returns to IBM.
Set up and support desk phones, voicemail, and network jacks
Track laptop and desktop assignments in asset inventory system
Track software licenses
Troubleshoot dial-up and VPN connection issues
Organize and manage installation media
Provide technical support for cell phones and handheld devices

Qualifications:

Windows 2000/XP desktop and server installation and configuration
Excellent customer service skills
Experience with customer support and asset inventory systems
Reliable, mature and must be able to work independently in a remote office environment

Sound like a fit? Click on the APPLY button below to submit your resume today!

User Support Specialist (Rockville)

2008-07-23T11:21:43-04:00

This position is the sole on-site support for a business of 55 users. A proven track record of independent performance and self motivation is required. This position is primarily user support (tier 1 and 2) may require collaboration w/corporate IT. Must be well organized, detail oriented individual who can focus on end user needs, has good communication skills and interfaces well with all levels of personnel.

Essential Duties & Responsibilities:
� First point of contact for user support requests.
� Configure new and existing PC's and workstations in a network environment
� Maintain local and network printers and resolve printing problems
� Provide PC/LAN support including problem reporting and resolution
� Maintain documentation on procedures
� Support and maintain user account information in Active Directory
� Assist in ensuring hardware and software standards
� Perform daily backup and restore activities (Backup Exec).
� Perform basic phone system/voicemail adds/changes and support
� Install, configure and support a wide variety of propriety applications installed on PCs that control R&D lab equipment

Essential Skills:
Support Skills
� Exceptional communications skills (oral and written) required
� Candidate must be very customer focused with an eagerness to assist users.
� Capable of diagnosing end user problems in real-time, including problem recognition, research, isolation and resolution steps
� Candidates should be able to routinely resolve less complex problems immediately, while managing more difficult tasks efficiently and in a timely manner.
Software
� Extensive knowledge of the Windows XP OS with knowledge and ability to troubleshoot and correct desktop software problems
� Excellent working knowledge of MS Outlook in an Exchange environment
� Good working knowledge of MS Office Professional 2003
� Experience with Ghost imaging a plus
Hardware
� Ability to troubleshoot and repair PC computer hardware, personal and network printers
� Phone systems experience a plus
� Video Conferencing systems experience a plus
� Experience with Blackberry and other mobile devices a plus
Network
� Understanding of TCPIP networking and the ability to troubleshoot connectivity problems
� Knowledge of Windows Server:
1. Print queues and how to troubleshoot print queue issues
2. Backup systems
� Active Directory experience as pertains to user account setting
� Cabling experience a plus

Qualifications:
Education/Certification
� Associate degree or equivalent in directly applied field, such as computers, programming, etc. and/or appropriate certifications MCP, MCSA, Network+, A+
Experience
� 2-3 years experience supporting PCs in a Windows Client/Server environment is required.

User Support Specialist Associate (Washington, DC)

2008-07-23T11:08:26-04:00

Job Summary:

The User Support Specialist Associate provides end user information technology support for Medill students, faculty and staff for various computer labs, offices and laptops.

Currently this position has an ending date of August 31, 2009.

Specific Responsibilities:

Providing assistance and recommending solutions to Medill faculty, staff and students regarding their specific software and/or hardware problems and needs;
Troubleshooting hardware and software problems and providing solutions;
Providing routine hardware and software maintenance, and end-user support for multiple classroom PC lab environments, office desktops and laptops;
Diagnosing and resolving problems with the assistance of other Medill IT staff;
Installing software and hardware equipment configurations for classroom PC labs, desktops and laptops with guidance and coordination from senior Medill IT staff;
Developing user documentation for hardware and software as needed, creating and conducting training sessions for Medill faculty, staff and students;
Performing other routine operational procedures and assisting IT Director and other technical staff in obtaining necessary hardware, software, repairs or services;
Managing inventory hardware and software;
Performing other related duties as required or assigned.

Minimum Qualifications:

An associate's degree in IT and relevant training equivalent to one year experience or the equivalent combination of education and experience from which comparable knowledge and abilities can be acquired;
Demonstrated in-depth knowledge and experience with Windows XP Pro, Windows Vista and Macintosh OS X operating systems;
Proficiency with Microsoft Outlook and Office programs, Symantec Ghost, Adobe and Macromedia multi-media software products;
Demonstrated desire to work in a service-oriented environment;
Strong communication and organizational skills;
Excellent attention to detail;
Ability to maintain composure and work effectively in stressful situations;
Energy and enthusiasm for User Support work and a clear desire to continue to develop and grow in knowledge and experience.

Preferred Qualifications:

A bachelor's degree in computer science or the equivalent combination of education, training and experience from which comparable skills can be acquired;
A+ hardware certification;
Experience with Symantec AntiVirus Corporate Edition, Lenovo ThinkPad and ThinkVantage tools;
Experience supervising student employees.

Northwestern University is an Equal Opportunity, Affirmative Action Employer.

Date Posted: 5/15/2008

To apply, please got to http://www.northwestern.edu/hr/jobs/, and navigate to the Advanced Search page by selecting Academic/Administrative jobs then An external applicant from the pop up screen.

Select Advanced Search, and for Locations choose Washington, DC or enter JOB ID: 13168

Data Center Technicians - TS Security Clearance Required (Ashburn)

2008-07-23T10:26:09-04:00

Carpathia Hosting Inc, located in Ashburn, Virginia is seeking a reliable, self driven, technology focused applicants to join our data center technician team.

Applicants must meet or exceed the following qualifications:

� TS Security Clearance Required
� Excellent written and verbal communication skills
� Outstanding customer service skills
� Above average troubleshooting and diagnostic skills on a variety of hardware
� Works well in a fast paced team oriented environment and able to grasp new technical information quickly
� Ability to work independently with little supervision
� Strong understanding of networking
� General knowledge of Windows, and Unix/Linux operating systems
� 3-5 years of Technical Experience
� Excellent technical communication skills
� High level of proficiency in English: Spoken and Written
� Ability to lift up to 50+lbs
� Relevant experience working in a customer facing 24 x 7 production data center environment.

Job description:
� Maintain team queue and support in ticket and support system. (Remedy, EM7)
� Monitor all DC resources (power, cooling, and space)
� Deploy, setup and maintain computer hardware (Ram and Hard Disk Upgrades)
� Perform equipment installations, configurations and upgrades
� Physically install servers and equipment
� Organize and neatly cable installed equipment
� Support end customer from within data center
� Work with other Carpathia Hosting locations to ensure quality and compliance
� Perform other tasks as assigned including escorting vendors to the secure site.

Desired Skills
� Knowledge and experience design, configuration and administration of Load Balancers, Managed Switches, Firewalls, VPN Concentrators, Routing and VLANs.
� Setup and Administration of Windows (2003, 2008), Linux (CentOS, RHEL, Fedora) and Solaris Operating Systems
� Apache, IIS, System Updates and Security in Standalone, Clustered and Domain
� Controlled Environments, Kickstart, Scripting etc.
� High-Availability Storage Technologies � SAN, NAS, DAS and their various implementations.

Candidates must be a US citizen with reliable transportation.
This is a shift-work position.

About Carpathia Hosting:
Carpathia Hosting, ranked one of the top 25 small technology firms in the area by The Washington Business Journal, is a leading provider of enterprise application hosting for government agencies and businesses that require 100% application availability. Employing dynamic technologies that remove hardware dependencies and improve efficiencies, Carpathia Hosting solutions strive to reduce operational costs while surpassing requirements. As a data center neutral company, Carpathia Hosting is quickly becoming the hosting company of choice for companies that demand security, quality and high performance.

Please submit resumes to: atlas@carpathiahost.com.

User Support - 1-9pm- Attention Recent Grads!

2008-07-23T10:02:15-04:00

An elite Washington DC law firm is actively seeking an IT User Support Specialist to work from 1pm-9pm in their office located just blocks from the White House! As the User Support Specialist you will provide hardware and software assistance to the firm�s user community. This will include giving guidance on the best usage of existing software, monitoring call tracking system and database containing support issues and troubleshooting resolutions, and providing hardware and upgrade/rollout support. While one year of experience is preferred, recent graduates who have an interest in IT and User Support will be considered, and the firm will offer on-the-job training! Training in A+ hardware is preferred, and user support experience in a law firm setting a plus! In addition to a solid career stepping-stone, unique hours to fit your schedule, and a competitive salary commensurate with experience, this firm offers great growth potential, end-of-the-year bonuses and on-the-job training to further enhance your skills! An amazing opportunity like this one won�t be available for long, so don�t hesitate to send your resume in Word format today!

Wanted: Technical Recruiters !! (MD / DC / VA)

2008-07-23T09:05:01-04:00

Assevero Security Consulting, LLC (www.assevero.com) is looking for several technical recruiters to extend our business capabilities in the MD/DC/VA area.

Each recruiter will be a specific geographic areas (eg. Northern VA) and will responsible for helping me develop new clients, and service existing clients, within their assigned geographic area.

The recruiters will work from their homes using their own equipment, telephone, and internet connection. Assevero will provide email accounts, access to our database of applicants, applicant tracking system, job boards, etc.

Candidates must have experience recruiting information technology (preferable information security) personnel, be able to attend occasional meetings with clients, candidates, and colleagues, and be willing to commit to Assevero standards for quality.

TELECOMMUNICATIONS TECHNICIAN (Falls Church)

2008-07-23T08:55:27-04:00

Responsible for installation, modification and maintenance of the voice telecommunications systems and services for assigned business locations. Arranges and performs all services necessary to install, move, troubleshoot and repair telephone connections, pages/paging systems, and wireless/cordless communications systems. Maintains complete and accurate documentation involving completion of service requests and resolutions of issues reported through the Help Desk. Consistently communicates technical issues with other members of the team. Demonstrate a working knowledge of cabling distribution system, key systems, and PBX's.

Requirements
MUST have 2-3 years experience. Vendor training and/or in Northern Telecom, Lucent, Siemens, NEC or equivalent. Manufacturer equipment training required. Microsoft Office required, MS Project, EXCEL and VISIO preferred.

Education Requirements
High School or GED.

TO APPLY, please submit your resume to the email address listed above. The subject line must state Telecommunications Technician.

Technical Implementation Specialist (McLean)

2008-07-23T00:07:24-04:00

Wildly Successful Telecom Consulting Firm is looking for a Technical Implementaton Specialist who has strong interpersonal skills and is satisfied with nothing less than excellent customer service.

Qualifications include:
- Strong layer one knowledge; familiarity with cabling and test equipment
- Knowledge of IP basics with ability to troubleshoot layers one through four of the OSI model
- Knowledge of telephony with ability to troubleshoot problems relating to PRI, T1, or analog services from the Local Exchange Carrier (LEC) or CLEC

- Duties include:
- Translating customer�s business requirements into telecommunication requirements, designs and orders (e.g., LAN, MAN, WAN, Voice and Video)
- Perform problem isolation and solution
- Handle implementation of voice and data services

Great salary, benefits, and environment in exchange for commitment to extraordinary customer service.

This job does NOT include desktop support
Include salary requirements with resume

"""Lead Systems Engineer """ with Active Top Secret Clearance

2008-07-22T22:17:44-04:00

Technology Digest, Inc. (TDI), a Maryland based corporation, is a woman-owned Information Technology (IT) consulting firm offering IT staffing, products, and services to clients in both the commercial and government sectors. TDI�s business is concentrated and revolves around the provision of a broad sector of IT consulting services to the U.S. Federal Government, including technical consulting , program and solution development. TDI�s management believes that the company biggest asset is their employees therefore selecting right candidate and creating satisfactory environment for its employees is company primary focus.
Are you looking to be part of friendly, dynamic, fun, smart and growing team? Would you like to have an opportunity to learn and practice cutting age technology?! Then TDI is looking for you too!

Job Description:
A Lead Senior Systems Engineer directs the daily activities of the team of senior systems engineers and provides leadership and guidance to support detailed engineering studies. Excellent interpersonal, communication and technical writing skills are required to brief senior management and technical lead on all activities and assessments. Analyze system requirements in response to business requirements, risks, and costs by evaluating requirement definitions, analysis, traceability, verification and documentation. Evaluate, select, verify, and validate system development and design, modeling and architecture. Monitor and evaluate performance of the systems environment to assess reliability, maintainability and lifecycle requirements. Evaluate new systems engineering technologies and their effect on the operating environment, workflow and system integration. Ensure information assurance security policies, principles, and practices are an integral element of the operating environment. Experience with the Capability Maturity Model Integration, IEEE System Engineering and Life Cycle standards, Electronic Industry Alliance (EIA) 632, International Council on Systems Engineering (INCOSE) System Engineering Handbook, Department of Defense (DoD) 5000 series, NIST SP 800-53, and FIPS PUBs 199 and 200 are required to assess technical projects through the system development life cycle. Masters degree preferred..
If we receive your resume then upon hire you will be entitle of $500 signing bonus with your first paycheck.

You are not qualified but your friend is then still you can make 500$:
How: We award a $500 referral fee for any successful introduction upon hire. It would be great help if you could pass this announcement to your circle of professional friend.

Keywords: Servers Management Systems, SMS, Help Desk, programming, SQL, System Design, System engineering, Enterprise Architect, Network System Analyst, Network Analyst, Network Systems, Network Inventory

Location: Client site in downtown Washington DC, 5 minute walking distance from Metro
Clearance level : Active Top Secret
Salary: TDI offers a very competitive compensation and benefits package. The salary depends to experience and education level. Please contact us to discuss your terms.

Benefits:
� TDI is a venture backed startup located in Washington DC.
� We offer highly competitive salaries with full benefits, a retirement plan.
� Company supported group activates!
� Birthday off!
� One of the best Health insurance plans!
� Reimbursement for selected wellness activates, Continuing Education / Training

How to apply: Please send your resume to hr@technologydigest.net

Location: Washington _DC
Compensation: Market competitive
OK for recruiters to contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.

Location: Washington _DC
Compensation: Market competitive
OK for recruiters to contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.

IT Technician/System Engineer

2008-07-22T20:23:17-04:00

JOB DESCRIPTION:

Northern Virginia IT Organization is seeking motivated IT technician/System Engineer with good interpersonal skills and experience in Windows 2000, XP and 2003 environments. Must be able to solve problems and communicate well with technical and non-technical individuals. The ability to work as part of a team, possession of good decision making skills, and excellent multi-tasking skills are key requirements.

JOB DUTIES INCLUDE:

Research and resolve user issues by utilizing established procedures, user manuals, interacting with internal and external support groups. Troubleshoot and resolve hardware, software and communications issues by interacting with hardware vendors, application developers. Escalate issues within the defined standards.

REQUIRED SKILLS:

Supporting Windows 2000/XP/Vista desktop environment.

Supporting Windows 2000/2003 Network environment.

Good understanding of network protocol (TCP/IP).

Good understanding of LAN/WAN hardware components (routers and switches).

Strong working knowledge of PC and peripheral devices (printers, keyboard, mouse, monitor, digital cameras, scanners and other associated hardware).

Assist end users with their BlackBerries and SmartPhones

Excellent teamwork, oral and written communications skills

Professional attitude and commitment to providing high-quality service

EDUCATION:

Associate�s degree/ Bachelor�s degree in Computer Science, Information Systems, or other related field or job-related work experience. (2-3 Years experience configuring, supporting and troubleshooting Windows environment)

Current A+/Network+ Certification is a plus
Current MCP Certification is a plus
Desire to increase technical knowledge and customer service skills and obtaining new certifications

SPECIAL REQUIREMENTS:

Must be US Citizen.
Must meet eligibility requirements to get Clearance. Active Clearance is a plus.

Accounting Software Corporate Trainer (Arlington, VA)

2008-07-22T16:28:05-04:00

Nexus Systems, located in Arlington, Virginia, is the leading provider of electronic solutions that automate the traditionally cumbersome paper-intensive AP process. Nexus Systems greatly aids financial management by automating the payables process through scanning, electronic approval routing and PO/Invoice management. Nexus� product, PayablesNexus, enjoys continued success as a result of its functionality, reporting, user friendly configurations, and ease of use for clients.

Ideal candidate:
Seeking a team player who has experience in classroom style training, particularly focusing on web based software applications.
Must be detailed-oriented and possess a strong drive to deliver quality, consistent results in a timely manner.
Should be willing to adapt and learn new technologies.
Must be able to travel.

Essential Duties and Responsibilities:
Setup and prep of client training sites
Conduct new client trainings
Work with Project Managers to design and execute a training program for existing clients
Conduct training programs for existing clients
Provide web training of new product functionality for each release (typically two times per year)
Develop webinars showcasing specific modules of the PayablesNexus system and other hot topics
Train new employees as neededWork with the Sales Department by assisting in product demonstrations as needed
Update training and user documentation to include new functionality after each product release
Coordinate the preparation of training materials for each training class
Special Training Projects as necessary
Participate in QA testing as needed
All other duties as assigned

Required Skills:
Bachelor�s degree
Ability to interact successfully with all levels of staff within a company; from the most junior staff to senior level executives and CEOs
Must work well under deadlines
Excellent written and oral skills
Experience in classroom style training environment
Must be detail-oriented, organized and able to work independently to manage multiple tasks simultaneously in a fast-paced environment.

Desired Skills:
Any experience working with financial packages such as JD Edwards, MRI, Yardi, Timberline, Solomon, Great Plains considered a plus
Experience working with web based training considered a plus
Please send your cover letter and resume to jobs@nexussystems.com

Looking for a skilled Bilingual Tier II Help Desk Analyst! (Falls Church, VA)

2008-07-22T15:59:05-04:00

We are looking for a skilled Bilingual Tier II Help Desk Analyst!

2020 company is a great company to work for. We offer competitive salaries and comprehensive benefits packages....but more than that, 2020 is a company that cares about its staff members. We acknowledge your achievements and we provide opportunities for growth.

Overview

Seeking a Lead Analyst for Help Desk for a web-based government application. Candidate must have experience supporting a web-based application. Applicant must also have experience working with Tier II help desks. Candidate will have regular interactions with the client and end users, requiring excellent interpersonal and communication skills and the ability to maintain a professional, positive and friendly customer service attitude at all times.

Candidate must be able to pass a security screening background check.

Responsibilities

� Must display a positive and friendly customer service attitude at all times.

� Must be able to communicate fluently in Spanish.
� Log in to phone system and receive incoming help central calls for technical support.
� Attempt resolution with customer over phone or email.
� Log request into help desk tracking system with appropriate details.
� Escalate requests for further action.
� Query help desk database for assigned open and pending requests and updating requests as needed.

� Perform other duties as assigned.

Qualifications

� Prior Call Center experience.

� Candidate must have experience supporting a web-based application.
� Excellent interpersonal and communication skills.
� Proper use of grammar when speaking to a customer.

� Candidate must be fluent in Spanish.

� Friendly, approachable demeanor.
� Ability to analyze a problem from different points of view to identify the cause and resolve the issue.

To apply, please send resume to 2020llc@agents.icims.com and reference job code 2008-1285.

Project Manager (Washington, DC)

2008-07-22T15:47:04-04:00

We are a leading provider of online storage and online backup software and services. Based in downtown Washington DC, we currently serve millions of customers via our website offerings and partners. The company is experiencing significant growth and is looking for passionate technologists to join our team of web development professionals. Successful candidates will work in a team environment on cutting-edge software projects with premier technology partners.

This is a full-time, permanent career position for a Project Manager. Responsibilities include direct management and implementation for web-based software application development projects. Successful candidates will have proven project management experience that includes the following:

Primary Responsibilities:
� Project planning, scheduling and reporting, including status reporting, issue tracking, risk management, quality assurance planning and ongoing client communications
� Proactive, detailed and customer-oriented with proven ability to effectively work and build relationships with clients
� Develop deep understanding of client business processes and needs. Capture and document detailed business, functional and technical requirements, including requirements definition, developing use cases, writing Software Requirements Specification documents
� Lead and actively participate in testing, documentation, user training, system deployment and ongoing support activities
� Detail-oriented and highly organized, setting the standard for and ensuring the highest quality deliverables
� Work in hands-on environment with small project teams

Other Responsibilities:
� Requirements Definition: Conduct requirements meetings/interviews with stakeholders and end-users. Define and document detailed business, functional and technical requirements. Document workflows, develop use cases and write Software Requirements Specification documents.
� System Design: Design wireframe/HTML prototypes representing desired application functionality;
� Documentation: Write system and end-user documentation.
� Training: Create and deliver training materials and provide assistance to customers as needed.

Qualifications / skills include:
� BA/BS
� Minimum 6 years of professional experience
� Excellent communication skills (written, verbal & presentation)
� Proactive and detail-oriented individual with strong analytical, problem-solving and organizational skills
� Ability to effectively manage, work in and contribute to small project teams throughout the full project lifecycle
� Mastery of MS Office Suite (Project, Word, Excel, PowerPoint, Visio, etc.)
� Understanding of RDBMS principles; Basic knowledge of SQL/MS SQL Server a plus
� A passion for technology

Other Considerations:
� Dynamic, fast-paced environment with excellent opportunities for professional development & growth
� Excellent benefits package
� EOE. U.S. Citizens and legal residents only. No visa sponsorships available.
� Background check required

Find Politics Interesting? (Leesburg)

2008-07-22T13:48:39-04:00

Established political consultant looking for someone to train and service campaigns and organizations on new voter-contact technologies.

Will train. Experience with database management a plus.

Schedule will vary, but there will be on-call times during evenings and weekends. Employment term will be until December 1, with the option of both parties agreeing to extend.

Must posses good communications skills, be energetic and willing to work with moderate to left-leaning organizations.

Looking to hire immediately. Please reply with resume and references.

Prestigious DC Law Firm in Need of a Help Desk Support Specialist (Downtown)

2008-07-22T13:48:29-04:00

DC law firm is in need of a help desk support specialist. Absolutely must have experience within a law firm. Strong computer skills including hardware, operating system and additional software knowledge required. Must be familiar with document management systems. Microsoft Office User Specialist Certification at expert level preferred. Strong customer service focus and ability to communicate technical concepts to non-technical users required. Must be available to work before and after business hours with little or no notice. High school graduate or equivalent required.

Ideal candidate must be able to work in a busy and demanding environment while maintaining composure. Must be able to work in a team environment as well as independently.

This position is a 6 month temporary position, with the possibility of full time.

Salary: $58K to $62K

Please submit resume with three professional references immediately to resumes@solonlegal.com with the subject line "Help Desk Support Specialist."

PC Technician - 5 WEEK CONTRACT (Washington, DC)

2008-07-22T13:00:08-04:00

PC Technicians Needed - Must be available to work immediately (MUST HAVE OWN TRANSPORTATION TO TRAVEL BETWEEN MULTIPLE SITES IN WASHINGTON, DC).

$20.00 per Hour Pay/$1.50 per Hour for Gas Total Hourly Pay: $21.50

Work Hours: 8am � 5pm

Requirements/Duties:

Technicians must have: One (1) year minimum experience in installation and troubleshooting of MS Windows XP Pro, MS Office 2003, and Apple OS.

Technicians will place units on the installation area (desk, etc.) connect units and power them on. Units consist of CPU, monitor, mouse, and keyboard. Technicians will connect peripheral devices and load necessary software. Technicians will record user name, network driver mappings, as well as printer mappings. Technicians will disable firewalls on all PC's that are found enabled and with provided software, will load LANdesk client. The technician will configure Outlook profile, driver mappings and re-map printers. The technician will perform a system function test to include Internet access, printing functionality to default network printer, and outgoing email.

PLEASE FORWARD RESUMES ASAP

TS/SCI Cleared Openings (Leesburg, VA)

2008-07-22T10:31:48-04:00

We have a select number of openings in the Leesburg area working for a government integrator doing cleared technical support. A+ and LAN certifications are preferred, and an active TS w/ SCI is required.

Please reply with your Word document resume to be considered for this opportunity.

Security Analyst/Engineer (Rockville, MD)

2008-07-22T09:33:38-04:00

L-3 is a rapidly growing public company with revenues estimated at $11.7 Billion and with over 60,000 employees. L-3 is a leading supplier of communications and specialized products and services to the US Department of Defense, intelligence agencies, federal civilian agencies, state and local governments, foreign governments, and major aerospace and defense prime contractors.

We are seeking a two (2) Security Operations Engineers who will be responsible for maintaining the network and host-based security infrastructure.

Responsibilities:
- Provide third level support for all security-related issues to the Network Operations Center.
- Analyze, troubleshoot, and investigate security-related, information systems� anomalies based on security platform reporting, network traffic, log files, host-based and automated security alerts.
- Maintain, configure, and analyze network and host-based security platforms:
� Firewall and network access controls lists
� Web and E-mail proxy and filtering systems
� Vulnerability scanning systems and tools
� Network-based Intrusion Detection Systems (IDS)
� Host Intrusion Prevention Systems (HIPS)
� E-mail anti-spam and anti-malware system
� Enterprise patching management system
� System integrity verification software and console
� Anti-virus and anti-spyware console
- Evaluate systems using vulnerability scanners and manual techniques to verify system security settings and configurations.
- Provide reoccurring reports for network and host-based security solutions.
- Provide Computer Security Incident Response Team support as needed.
- Maintain and update relevant system and process documentation and develop ad hoc reports as needed.
- Assist the development of security tool requirements, trials, and evaluations, as well as security operations procedures and processes.
- Establish and maintain a strong working relationship with all team members and the client.

Requirements:
- A minimum of 5-8 years IT experience; at least three of those years focused on IT security.
- A strong knowledge of security issues surrounding UNIX, Windows, TCP/IP, email, and DNS is essential.
- Experienced in the configuration and operation of network and/or host-based security solutions such as firewalls, IDS, HIPS, vulnerability scanners, mail and web proxy and filtering technologies, anti-virus, anti-spyware, and system integrity verification software.
- Experienced in troubleshooting, auditing, and performing forensic analysis on TCP/IP based networks through utilization of log analysis, protocol analyzers, and network-sniffing technologies.
- Familiarity with system hardening processes, tools and guidelines including: DISA, CIS, and NSA.
- Knowledge and/or experience with encryption technologies.
- Bachelors degree in Computer Science, Information Technology or related major is preferred.
- Security certifications (Security+, CISA, CISSP) are also preferred.
- Must be able to create documents, spreadsheets, detailed drawings using the MS Office Suite and Visio.
- Provide off-hours support on an infrequent, but as needed basis.
- Strong technical writing, documentation, and communication skills are strongly desired.
- Must be US Citizen willing to obtain a security clearance.

We offer a competitive benefits package to include: 10 paid holidays, 15 Personal Time Off days a year, Medical, dental, vision, flexible spending account, long and short term disability and company paid life insurance, 401(k) Employee Stock Purchase Plan, referral bonuses and tuition reimbursement.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Looking for an IT Rockstar! (DC Metro Area)

2008-07-21T20:57:39-04:00

We are a small but fast growing IT company focusing on the educational market in D.C. We are looking to add team members to a fast paced but fun environment. We are a company owned by tech people and run by tech people.

The perfect candidate should have experience as a general purpose IT support person, at a minimum you should be very confident on the desktop support and it would be nice if you had experience in windows 2003/2008 server and Exchange 2003/2007. Certifications are nice, let�s be honest the clients love them, but what really matters is you know how to do the job.

The biggest thing we are looking for is intelligence, passion for IT, attention to detail, customer focus and a positive attitude. Everyone here loves technology and lives and breathes it, and we want a similar person to join our team. While I can't promise you every day will be a fun and exciting tech project, all our techs are empowered and can operate largely on their own and have a large amount of decision making power, what you think actually matters here.

If you are looking for a job in a large data center or huge company, this is not the place, but if you want to be part of a dynamic team people who love technology and to provide a very customer friendly operation, please send use your resume and salary requirements.