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Price Benowitz, LLP is a mid-sized law firm headquartered in Washington, DC with offices and attorneys throughout Washington, D.C., Maryland and Virginia. The firm handles many areas of law including criminal defense, personal injury, medical malpractice, immigration, trusts and estates, family, OFAC, business transactional and whistleblower law.
Our firm was built on the understanding that comprehensive representation does not begin and end in the courtroom. We know that just having sound legal counsel does not translate to a comprehensive and satisfactory experience for a client. We want our clients to be satisfied with their choice of firm, not just in their choice of attorney. Our client service and support staff are dedicated to making the experience of retaining an attorney as smooth as possible and ensuring that no client ever has a question or concern that goes unanswered. It doesn’t matter how good an attorney is if they don’t pay close attention to the wants and needs of the client. We want to make sure that each of our clients is as happy with the experience they have with our firm as they are with the ultimate result in his or her case.
The Client Success Coordinator is responsible for maintaining client relationships that promote retention, loyalty and referrals. This position will work closely with clients to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. This position is ideal for candidates that have experience building relationships with a diverse group of individuals and have strong communication skills.
Serves as primary point of contact and triages prospective clients to the appropriate resource based on client needs, geographic location and other qualifying firm criteria.
Responds to potential clients via phone, email, chat and text.
Coordinates and assists with the intake schedules for the all attorneys.
Ensures the timely response from the attorneys to the prospective clients.
Performs client relation responsibilities to ensure customer satisfaction and conflict resolution.
Seeks client feedback to improve future firm-client relationships.
Assists with other essential functions of the firm.
1-2 years of Customer Service experience
Excellent Customer Service Skills and knowledge of Customer Service best practices
Proficient in Microsoft Office Suite
Must have a professional demeanor
Must be highly organized and able to thrive in a fast-paced environment
Must possess impeccable interpersonal skills
Must be an excellent communicator both verbally and in writing
Bachelor’s degree preferred