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Business Helpdesk * IT Server Support * Network Support * Security (‎Mt Vernon Square)

Managed Services, Helpdesk & Server Support
We offer Help Desk for PC and Mac, Networking, Monitoring, and Server Support with no monthly contracts. Just pay as you go.
Server Monitoring, Patching and Webroot Antivirus special.

Our Technicians all have over 15 years of experience. We will speed up your networks and computers.
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http://blackhawkmsp.com - 1-866-925-5895
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SERVER MONITORING
24/7 Uptime Monitoring
Disk Monitoring
Memory Monitoring
CPU Temperature Monitoring
Webroot Antivirus Protection
Updates Ran Every Week
Disk Health Monitoring
Network Health Monitoring

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Workstation Antivirus
Webroot Antivirus Protection
System Monitoring
Memory Monitoring
Disk Health Monitoring
Disk Space Monitoring
CPU Temp. Monitoring
Asset Tracking
Patches Installed Weekly
Disk Tune Up Monthly

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Help Desk Call
Office 365 Issues
Printing Issues
Antivirus Issues
Slow Computer Problems
PC Tune-Ups
Blue Screens
Any PC problem you can think of. We'll fix it.

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Our expertise lies in the following areas:
Monitoring
Technology Management
Managed Services & Remote Support
Infrastructure Support Services
Help Desk Support
Data Protection & Data Backups
Remote Connectivity and Mobility Solutions
Business Continuity & Disaster Recovery Plans
Server & Desktop Virtualization
Audits & Assessments
Security
Strategic Technology Consulting
HAAS
Hosting / Internet / Cloud Services
Procurement Services
Vendor Management
Web Hosting and Word Press Installations and Hosting
Apache, Mysql, PHP
Puppet, Bash, Chef, Redhat, Ubuntu
VMware, Hyper-V
Exchange Server
Active Directory
Windows Server 2003, 2008, 2008R2, 2016

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Office 365 Experts. We are a Microsoft Certified Re-seller of Office 365

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Customer Feed Back

Excellent business that was able to revive my 7 year old iMac that had all of my important financial information.
Trustworthy, timely and capable! Bravo. - Neeraj

I have a team in India that I use as my IT company. They could not figure out why my USB devices would not work on my laptop.
I took a chance and called these guys. Ryan was able to fix my problem within about 30 minutes. It was amazing!

These guys monitor my servers 24/7 for any problems. They run all the updates and any problems they call me very quickly to see
what we'd like to do. Very happy with their service and performance.

I've had them for almost 3 years as my IT team. They are always available when I don't know what I'm doing (which is a lot ) and always always very nice and so helpful. I highly recommend them as your IT team too!!..if I could give them 10 stars I would!!!

Last week, I updated Microsoft 365 on my work laptop. After the update, I couldn't get to my PST files on my external hard drive, where everything is housed. I didn't realize this until yesterday, Monday. I was FREAKING OUT. Seven years of emails and documents were on the external drive.

I found this company by typing in computer repair near me. I chose this company because of the ratings. I called the number and Ryan picked up. I explained my situation. I gave control of my laptop so that he could see what I was talking about. It couldn't be fixed remotely, so I gave him my external drive, along with a new external drive to see if he could recover anything. If so, to copy everything to the new drive.

He kept me in the loop the entire day. Guess what? I GOT MY NEW EXTERNAL DRIVE THIS MORNING AND ALMOST ALL OF MY FILES WERE RECOVERED!!! He is still working on a few PST files, but to know that most of my documents and PST files from SEVEN years were recovered - AMAZING!!!! I almost cried from relief.

Ryan took the time to explain what was going on with my external drive. He made our meet point easy for me. He didn't promise me anything unrealistic. He also didn't charge me until AFTER he was able to recover anything. He remotely set up my new hard drive for me and showed me how to recover/recover Outlook PST files in the future. He didn't have to do that. He could have kept that to himself so that I'd have to call for assistance again. The price for this was SO reasonable.

If I could give him 10 stars, I would. The stars would be for knowledge, professionalism, calm, kindness, reasonable fees, and good old fashioned excellent customer service, which is so rare nowadays. I will totally keep his contact information and refer anyone I know to him.

Thank you again Ryan!!! You seriously saved me from having a nervous breakdown. :)

Henry did a fantastic job setting up our Cisco Routers at our new San Francisco office. We got fiber. He also installed Meraki Wifi Access points in our Palo Alto office and now our wireless network flies! We are so pleased with their support.
Paris made our ecommerce site in WordPress. He was able to add thousands of products. Great Service. Highly Recommend.
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Ryan C. Smith The Manager's Resume
San Ramon, CA 94583

Information Technology Professional with 20+ years experience in all types of technical roles. Strong technical knowledge and superior customer services.

WORK EXPERIENCE

Blackhawk MSP
San Ramon, CA
April 2008 to Present
Windows System Administrator / Linux Systems Administrator

Clients have included Skype, Fujitsu, Genius.com, Land Home Financial, Telemark, Bay Area, Beverage, Direct Flow Medical

Daily Tasks Include:

Windows Systems Administrator - 2k, 2k3, 2k8,2K16, 2K19
Exchange, IIS, Active Directory
Linux Systems Administrator
Level 3 Desktop Support
Macbook Pro, Air, build and support
Lenovo, Dell, HP Support
Network Troubleshooting, Setup DNS, Configure Routers etc.
Onsite and Remote Support using various remote control systems
Working on Windows Systems
Mac OSX, Wyse Terminals, Windows Servers
Citrix
VMWare
Exchange Server
Terminal Server
Linux
Fogcast Server (ghost)
Nagios Monitoring
Webmaster
Virus Removal
HTML
PHP
Bash Scripting,
SQL and Mysql Databases
Batch Files

Direct Flow Medical Inc.
Feb. 2016 - Dec. 2016
Santa Rosa, CA

Network Engineer
Maintained the network and server infrastructure for Direct Flow Medical. I setup full monitoring using Solar Windows and Nagios.
Mentored the Desktop Support Technicians and Other Systems Admins.
I worked very closely with the Director of IT.

Installed antivirus, monitoring and remote control on all workstations and servers using Solar Winds RMM tool.

Maintained the following:
Exchange Sever to Office 365 Migration for 300 users
Cisco VPN
Cisco Switches
Veeam Backups
Scripted batch files for backups and other tasks
Site To Site VPN's
VMware ESXI
VMware Horizon
Windows 2008 Servers
Active Directory
Netgear NAS

Netapp Filers

Setup Windows Servers as needed.
Setup Linux for for SMTP Relay using Postfix for Office 365 scanners
Setup Linux box for Nagios


Worked with Vendors on special projects.

This was a 24/7 operations. I supported Santa Rosa, Ca, Lake Forest, Ca and Germany.

The company has folded in the USA.

Intrax
Unix System Administrator
San Francisco, CA
August 2011 to 2015

I was part of a support group that maintained over 20 web servers on both production and staging environments. Systems are on AWS using Drupal, Apache, Mysql, Tomcat and Glassfish.
Daily Tasks Include:

Redhat, CentOS, Networking, Configuration and Troubleshooting
• Nagios Monitoring Administrator
• Virtual Hosts / Redirects / Modrewrite / DNS / Apache
• Maintain / Troubleshoot Mysql Databases
• Maintain / Troubleshoot Java Glassfish Servers
• Networking Diagrams (Visio) and Server Documentation
• Vsphere Administrator
• Zen Load Balancer Administrator
• Create cron jobs, write scripts, disk cleanups etc.
• Samba, NFS

Renascence IT Consulting
April 2013 to 2015
Windows and Linux System Administrator / Desktop Support

I was part of a technical support team that offers Managed Services to small to medium sized businesses. Emphasis is Desktop Support, Linux Administration and Windows Servers.


Daily Tasks Include:

Monitor Ticketing Queue
Answer Phone Calls
Linux Administrator
Windows System Administrator
Remote Desktop Support
Office 365 Admin
Webmaster

Proxy IT Consulting
August 2012 to 2015
On Call Windows and Linux System Administrator / Desktop Support

I was part of a technical support team that offers Managed Services to small to medium sized businesses. Emphasis is more on Linux Servers. Daily Tasks Include:

Linux Administrator
Windows System Administrator
Network Administrator
Remote Desktop Support
Webmaster for http://mtbr.com
Backup Exec

Bay Area Beverage
Richmond, Ca
2012 - Present

SR. Windows Systems Administrator / Desktop Support

I am the SR. System Admin that reports to the Director of I.T. I help maintain network operations 24/7.

Develops and recommends plans for systems development and operations, hardware and software purchases.

Manages the development, implementation, installation, and operation of informational and functional systems for the organization.

Reviews reports of computer and peripheral equipment production, malfunction, and maintenance to address problems as needed to improve overall efficiency.

Daily Tasks Include:
VMware Vsphere Vcenter
Microsoft SQL Studio
Microsoft Hyper-V
Inventory Audits
Bandwidth Audits
Network Monitoring
Exchange Server 2008 Administrator
Backup Exec Administrator
Nagios Administrator
Webmaster for Intranet
Network Support, DNS, DHCP, and Routing
WIFI Administrator
Printing
Active Directory
Nagios and Cacti Monitoring
Cisco Unity Servers
Antivirus (Managed) Administrator
Help with Desktop Support as needed

Projects Completed:

Setup Vmware Servers using Vsphere 5.x (HA)
Setup HP Sans for VMware Servers
Converted all physical machines to VMware servers
Decommission physical machines
Setup Linux server for Intranet web server
Setup Linux server and installed Nagios Monitoring system
Nagios monitors all devices on the network
Migrated Exchange Server 2003 to 2008
Converted Active Directory from 2003 to 2008R2.
Setup Backup Exec to backup all servers on the network.
Setup Cacti to monitor bandwidth on switches
Installed and configured Cisco Switches
Installed and configured Windows RAS VPN


Webify Lab
Oakland, CA - February 2011 to February 2012
Wordpress Backend Developer

I was part of a team that would develop WordPress Templates and Plugins.
Daily Tasks Include:

Work with Graphic Artist to create and customize WordPress Websites
Setup DNS
Setup Cloud Server
Setup Linux Servers with Apache
Modify PHP Code
Create and edit HTML
Create and Edit CSS Code

Genius.com
Redwood City, CA
2008 - 2009 (Contract Work)
System Admin / Desktop Support

Genius.com was an email marketing company. The site has now changed to a music site. I was part of a small team who helped support about 60 users.
Daily Tasks Included:

Windows Systems Administrator
Exchange Administrator
Backup Exec Admin
Blackberry Enterprise Server Administrator
Red Hat Linux
Cisco Phone Rollout
Phone Administrator
Desktop Support
Telecom/Network Punchdown/Connectivity.

Milestone Technology
Fremont, CA
October 2006 to October 2007
Desktop Support Technician Worked at various companies including Palm, Network Appliance, Philips, Brocade and Milestones Corporate Headquarters.

Daily Tasks Included:
Desktop Support
Exchange Server Administrator
Disconnect / Reconnects
Linux Administrator

WebMD
Santa Clara, CA
May 2000 to January 2001
Windows Systems Administrator

Sony Electronics
San Jose, CA
June 1998 to May 2000
Desktop Support
I was on a team that provided Desktop Support for the engineering department for Sony's Direct TV.

Cirrus Logic
Fremont, CA
April 1996 to June 1998
Desktop Support

I was on a large team that supported the Cirrus Logic campus of 9 buildings. I had my own building to myself servicing over 200 employees. Very fast past and fun.

EDUCATION

Heald College Technical
January 1994 to April 1996

California High School
August 1987 to June 1991
Skills

Linux Administrator:
Setup Apache Web Server, PHP, Mysql
Nagios Administrator
Created / Modified shell scripts
Troubleshoot existing PHP/ HTML scripts
Create cron jobs
Setup SSL across multiple servers including both Linux and IIS servers
Clean up Apache conf files
Created new websites for Apache
Setup new users
Postfix / sendmail troubleshooting
Install programs

Windows Administrator:
Create Active directory accounts
Create Permissions on data shares
DNS Manager
Monitor and Troubleshoot Logs
Apply Patches
Create Backup Schedules and troubleshoot NTbackups
Promote / Demote Servers
IIS Manager
Exchange Server
Install Exchange
Create AD Accounts
Trouble shoot accounts
Backups
Monitor Managed Antivirus
PowerShell
Scripting Batch Files

Monitoring:
Nagios Setup and configuration
GFI
Kaseya
SolarWinds

Computer Support:
Windows XP, Windows Vista, Windows 7, MacOS, Linux HP,
Dell, Lenovo,Compaq, Gateway, Generic PC Support
Install software
Remove virus and other malware removal
Configuration and troubleshooting of both network and local printers.
Computer moves
New employee setups. PCs, Cubicles, Phones, Voice mail, Email, etc.
Troubleshoot remote access issues
Installation and troubleshooting for various mobile devices
Monitored helpdesk queue and responding promptly to tickets keeping the user informed of status and resolutions.

Clearly documenting each case in helpdesk software, annotating all updates and properly documenting a final resolution.
Maintenance of Windows 2000/XP in a native XP network with Active Directory,
Office 2003, Outlook 2003, Norton AntiVirus.
Built distribution images for a variety of Dell notebooks for quick user
deployments using Acronis.
Build and configure Macbook Pro systems. Join them on Windows Domains, setup vpn, network printers etc.

Webmaster
Fluent HTML, CSS
Create Mysql databases using command line
Install and configure PHP Applications
Create graphics using Photoshop
Setup DNS
Setup Vhosts on Apache webserver
Monitor websites and logs
Edit PHP Scripts
WordPress Expert - Edit Plugins, Themes etc.


Macintosh Support: Install OSX
Troubleshoot OSX
Install Software
Setup VPN
Change Hard Drives 1.8 & 2.5
Upgrade Memory
Time Machine Backup


Recommendations
Over 15 Recommendations on Linkedin.
  • do NOT contact me with unsolicited services or offers

post id: 7124860625

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