Want to reduce the cost of customer support? (Washington DC)
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For customers waiting on hold for the next agent…
For customers who can’t get a good answer from agents…
For agents who spend their days dealing with angry customers…
For agents who don’t have good sources of information…
It doesn’t have to be that way.
Those problems will never go away completely.
And there will always be hard questions.
But you can reduce the difficulties and costs of customer support by using AI chatbots.
Without spending a fortune on programming.
Many companies have a lot of help documents that are accessed through search engines.
Those search engines don’t work very well.
It’s a technology that dates back to the 1990’s.
They depend on two things:
1. The customer has to use exactly the right search terms.
2. The customer has to be willing to spend time sifting through documents that might have the answer.
When they don’t get an answer, they call you.
What would it mean to you if you could change that scenario?
Imagine a customer coming to your website and clicking on the search icon.
But instead of getting a search engine box, they get a screen that looks like something they already know: An AI prompt box.
That prompt box allows them to ask their question in plain language.
In multiple languages.
If that prompt box connects to a collection of your support documents, they will probably get a useful answer.
And they can drill down on that answer.
Sometimes they won’t get an answer because the information is not present in your documents.
Then they will call you.
After you handle the call, you can add their question and the answer to your document collection.
The next time someone asks a similar question, they will probably get the answer.
If you add information, then, over time, you will get fewer and fewer calls.
And, when customers do call, your people can use the same system to find answers.
How much will this cost?
How long does it take for your company to spend $500 on support calls?
For a limited time, I will build a demo using your data for free.
If you like the result, I’ll help you install the chatbot on your system for $500.
Fair enough?
If you want to pursue this, contact me.