Customer Service / Scheduling Associate (Manassas, VA) (Manassas)
7610 Doane Drive
compensation: Salary and benefits is commensurate with experience, nogotiable! employment type: full-time
QR Code Link to This Post
Dulles Glass and Mirror, located in Manassas, VA, a well established, high-end full service glass and mirror fabricator/contractor serving the metro area for over 20 years is seeking highly motivated full-time individuals who are willing to grow with the company. Our company has experienced a large increase in its volume requiring a larger work force to meet the demand. Scheduling Associates are responsible for coordinating the needs and schedules of our customers along with those of our technicians to ensure the timely delivery of services.
Duties and Responsibilities:
-Provide outstanding service to customers and contractors.
-Scheduling installation and measurement services daily.
-Preparing daily installation paperwork/packets for technicians
-Review completed installation project files for any issues that may have arose during installation.
-Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
-Prepare and process installation files to operations for invoicing once completed.
Required Skills and Qualification:
-Proficient in use of business software applications, including Microsoft Office and CRM systems
-Excellent communication and relationship building skills
-Ability to work in a fast pace high demand environment
-Ability to work well in a team environment
-Strong problem solving and time management skills
-Highly Organized and detail oriented
-A general knowledge of DC Metro Area, is a PLUS, but not required
-Bilingual in (Spanish) is a PLUS, but not required
-Prior experience in glass industry is a PLUS, but not required
-Company Paid Long Term Disability, AD&D, and Life Insurance
-401k with company match
-Paid holidays and PTO (including your birthday!)
Compensation is dependent on experience. Interested applicants please submit resumes and salary requirements to email listed above.
Dulles Glass and Mirror is an Equal Opportunity Employer
Dulles Glass and Mirror maintains a drug free workplace
Principals only. Recruiters, please don't contact this job poster
Principals only. Recruiters, please don't contact this job poster.
do NOT contact us with unsolicited services or offers