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favorite this post Dedicated. Efficient. Punctual. (Washington DC) hide this posting unhide

Currently i am a restaurant manager and have been doing this for 6 years. I've been quite successful in my restaurant management career but now seeking something fresh and new. opportunity for career advancement and work life balance are the key things i desire in my job search along with ultimate happiness. I am extremely adaptable and can learn anything that offers training. I've even been looking into bar-tending but have no direct experience. at this point in my search my mind is open and i am ready to expand my skill set along with bringing my own skill set with me.

Below is my resume.


CAREER SUMMARY
Dynamic and motivated professional with a proven record of generating and building relationships, designing training strategies, and coaching individuals to success. Skilled in building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. Adaptable and transformational leader with an ability to work independently, creating effective presentations, and developing opportunities that further establish organizational goals. Strong team player with an excellent attention to detail as well as supervisory skills including hiring, termination, scheduling, payroll, and other administrative tasks.

SKILLS

Communication Planning and Organizing Microsoft Office Suite
Problem-Solving Team Building ABC/ABRA License
Teamwork Social Media ServSafe Certified

PROFESSIONAL EXPERIENCE

Training Manager, Nandos Peri Peri December 2016 - present

• Responsible for the orientation of new employees to company standards and operating procedures.
• Monitor and train service team members on suggestive selling practices and continuous sales growth by increasing beverage, appetizer, add-on, and dessert efficiencies; raised individual and team results by as much as 50% as well as consistently delivering mystery shopper scores of 85 and above.
• Evaluate the performance of all employees in a timely fashion and recommend courses of action for improvement as well as merit rewards.
• Analyze weekly results for waste, profit, sales growth, labor, and inventory gaps.
• Adhere to all Department of Health and Alcohol Beverage Regulation Administration laws to ensure the facilities are hazard free, food is safe to eat, and alcohol is served responsibly.
• Collaborate with the Human Resources department to implement a more strategic and effective hiring process to screen potential employees and increase employee retention rates.

Training Manager, OTG Management July 2015 - October 2016

• Oversaw management of all hourly staff and the 8 Cibo markets averaging about $90,000 a day.
• Designed and coordinated a customer service training system for new and existing market employees to ensure company standards and policies were consistently met along with taking the guest experience to the next level.
• Evaluated the performance of all employees in a timely fashion and recommended courses of action for improvement as well as merit rewards.
• Managed Payroll for over 90 employees through ADP and Ceridian.
• Ensured all markets were merchandised per company standards
• Managed all contractual agreements with various national brands.
• Worked closely with Hudson News to ensure the optimal billing and selling of books, magazines, and newspapers.
Restaurant Manager, Pret A Manger June 2011 - June 2015

• Responsible for the orientation of new employees to company standards and operating procedures.
• Assisted in rolling out our "Steps of Service" program which drove guest counts and increased check averages by 50%.
• Managed payroll for over 40 employees through ADP.
• Analyzed weekly results for waste, profit, sales growth, labor, and inventory gaps.
• Initiated aggressive customer service training program that resulted in secret shopper scores of 90% and higher.
• Adhered to all Department of Health laws and policies to ensure the facilities were hazard free and food was safe to consume.

EDUCATION

Borough of Manhattan Community College August 2010 - June 2012
New York City, New York, USA

  • OK for recruiters to contact this job poster.
  • do NOT contact me with unsolicited services or offers

post id: 6749904301

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