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Resume/Job Wanted (DC, MD, VA)

available afternoons
available mornings
available weekdays
available weekends
education completed: associates

Summary of Qualifications:
Experienced client care and customer service professional with more than 5 years of experience working with broadly diverse clients, including individuals with disabilities. Monitored and Recorded clients' progress to ensure that goals and objectives are met. Superior customer care skills with excellent time management and multi-tasking. Demonstrated supervisory skills. Expert Skills:

• Working directly with broadly diverse clients, including individuals with disabilities
• Office tasks such as filing, data entry, drafting bills and correspondence
• Professional and polished telephone skills, taking accurate and detailed messages
• Excellent customer care skills
• Maintaining security of confidential information and documents (including exam materials)
• Multilingual in French, Portuguese Creole, and English
• Creating clear documentation and attention to detail
• Microsoft Office Suite (Word, Excel, PowerPoint, Access)
• Presentation, time management, multi-tasking, supervisory skills

Employment Experience:
Destination DC - Washington, DC (2011 - Present)
Registration/Cashier (Seasonal)
• Register conference 2,000-26,000 attendees at Washington Convention Center & various local hotels
• Collect registration and other fees via cash or credit payments
• Answer attendee questions on conference venues and provide local attraction information

Georgetown University Law Center - Washington, DC (Fall 2010 - Present)
Lead Exam Proctor (Seasonal)
• Administer and proctor law school examinations 50-70 students, including explanation and enforcement of policies and procedures to maintain testing integrity and security
• Direct, manager and train proctors

State Board of Elections of Maryland - Gaithersburg, MD (2006, 2010 & 2012)
Voting Operations Election Judge (Volunteer)
• Determined 1,000-3,000 voters eligibility and checked in voters for early voting and election-day voting including presidential election
• Assisted voters in casting provisional ballots when necessary
• Setup and tore down voting sites and maintained equipment during voting process
• Ensured the integrity and confidentiality of the voting process

Joseph P. Kennedy Institute - Rockville, MD (2002 - 2009)
Austism Waiver IISS Technician I & II (2003 - 2009)
Community Companions Counselor (2002 - 2003)
• Provided one-on-one assistance to individuals with developmental disabilities in communicating with others and developing relationships with others in the community
• Assisted with the development of daily-living skills to enhance independence at home and in the community
• Implemented Individualized Plans to achieve the vision and personal outcomes identified by individual (if applicable) and his or her family, clearly documenting methods and progress
• Provided direct supervision of 4-20 individuals with developmental disabilities at an after school and summer camp program, ensuring safety in all environments and activities.

Foley & Lardner - Washington, DC (1997 - 2001)
Billing Coordinator
• Generated billing lists and previews for attorney review and made revisions per attorney instruction
• Created final bills and batch reports, sent bills to clients, and maintained accurate records
• Maintained billing and payment records accurately and efficiently
• Updated client billing-oriented files and assisted clients with all questions regarding billing and payment concerns

Finnegan & Henderson - Washington, DC (1990 - 1997)
Billing Specialist
• Distributed and sorted appropriate billing reports
• Edited attorney time entries, prepared invoices for selected attorneys and handled attorney and secretary inquiries
• Identified billing discrepancies and referred to appropriate firm leadership as necessary
• Managed monthly workflow allocation to ensure completion at month's end, and administered firm's write off procedures and other duties as assigned

Montgomery College, Takoma Park, MD
Associate of Art Degree in General Studies
Relevant Courses Computer Applications, General Biology, Human Anatomy & Physiology, General and Abnormal Psychology, General Sociology, Statistic, General Physics, Principles of Economics
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post id: 7144326893



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