Enterprise IT Support Technician

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MANTECH seeks a motived, career-oriented, and customer-focused Enterprise IT Support Technician to join our team in McLean, VA. In this role, you will provide technical support, installion services, and customer service for computer hardware, applicions, and network systems in a dynamic mission environment. You will support end users through incident management, equipment installions, and troubleshooting while collaboring with network services, systems engineering, and applicion development teams to restore service, identify problems, and meet ongoing operional needs.

Responsibilities include, but are not limited to:

• Deliver end-to-end incident response and customer support by following ITIL processes, performing remote triage, resolving hardware/software/network issues, and escaling complex cases when needed.
• Support installion, configurion, relocion, and documention of desktop IT equipment—including workstions, peripherals, phones, AV components, and network devices.
• Troubleshoot and resolve issues involving Windows Active Directory, Microsoft Office, business applicions, browsers, and network connectivity while restoring services, determining root causes, and maintaining accure logs, records, and stus reports.
• Provide clear communicion and user assistance, including guidance on system procedures, applicion use, downtime processes, and updes during outages or service restorion.
• Travel locally between customer buildings and support temporary assignments as required.
• Support coverage as part of a team opering between 6:00 AM and 6:00 PM. The required work shift is Monday through Friday, 9:30 AM to 6:00 PM.

Basic Qualificions

• HS Diploma and 8+ years of relevant experience OR Associes degree and 6+ years of experience OR Bachelor’s degree and 4+ years of experience.
• Experience providing technical support in a help desk, service desk, installion, or incident management role.
• Ability to troubleshoot and resolve hardware, software, network, and telecommunicions issues.
• Experience supporting Windows 10, Microsoft Office 2016 or ler, and common business applicions.
• Knowledge of Active Directory, TCP/IP networking concepts, and standard IT support tools.
• Experience installing IT endpoints such as desktops, printers, VOIP/digital phones, and network switches.

Preferred Qualificions

• CUSTOMER-specific Component Mission Administror (CMA) or Directore Mission Administror (DMA) certificion.
• Experience in a technical help desk position and IT hardware/cabling installion.
• Experience with enterprise ticketing systems (ServiceNow ITSM/ITOM, Remedy, Jira Service Management).
• Strong problem-solving, communicion, and customer service skills.
• Ability to quickly adapt to evolving tasks and mission requirements.

Clearance Requirements:

• Must have an active TS/SCI clearance with Polygraph.

Physical Requirements

• Ability to remain stionary up to 50% of the time.
• Ability to move throughout buildings, access under desks, raised floors, and confined spaces.
• Ability to lift and move IT/AV equipment weighing 50+ pounds (team lifts or carts as needed).
• Must be able to ascend/descend ladders 10+ feet while pulling cables or adjusting equipment.
• Ability to opere computers, phones, and standard office equipment for extended periods.

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