Cloud Support Engineer Nights

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MANTECH seeks a skilled and mission-focused Cloud Support Engineer (CSE) to join our team in Tysons, VA.
 

The Cloud Support Engineer will support hybrid cloud infrastructure operions by providing critical, 24x7 incident response and customer service. You will help troubleshoot complex issues across Linux and Kubernetes environments, collabore with engineering teams, and ensure enterprise and government customers experience seamless cloud integrion and support.
 

Responsibilities include but are not limited to:

• Diagnosing, resolving, and tracking complex support cases through ServiceNow, phone, and email channels; ensuring all incidents are properly documented and closed in accordance with SLAs
• Monitoring and triaging incidents triggered by automed alerting systems; following established SOPs and runbooks for investigion and escalion
• Independently resolving technical issues reled to Linux and Kubernetes infrastructure with minimal supervision, escaling only when engineering support is required
• Partnering with product and backline engineers to reproduce issues, valide fixes, and enhance system stability and documention
• Identifying trends or repe incidents and providing structured feedback to engineering and process improvement teams
• Delivering high-touch, mission-critical support to government and enterprise customers; ensuring clear, timely, and professional communicion during all incident phases
• Contributing to upding and refining documention, runbooks, and response procedures to continuously enhance service reliability and efficiency
• Work Shift – This is for a nights shift 10pm-6am position. Schedule to include but not limited to roting weekends th may be required. Schedule subject to change based on business need.
   

Minimum Qualificions:

• Bachelor’s degree in Computer Science, Informion Systems, Engineering, Mhemics, or reled discipline
• Educion Substitutions:
  • Four (4) years of additional relevant experience may be substituted for a bachelor’s degree
  • An associe’s degree in computer science, Informion Systems, Engineering, Mhemics, or reled discipline and two (2) years of additional relevant experience may be substituted for a bachelor’s degree
  • AWS Cloud Practitioner or Azure Fundamentals (AZ-900): each may substitute 0.5 years’ experience
  • CompTIA Security+, ITIL Foundion, CompTIA Network+, or CompTIA A+: each may substitute 1 year experience
  • AWS Solutions Architect Associe, Azure Administror, Google Cloud Engineer, Cisco CCNA, CompTIA Linux+ Professional, Azure Solutions Architect (AZ-305), Google Professional Cloud Architect, or CISSP: each may substitute 2 years’ experience
  • Other relevant certificions: each may substitute 0.5 years’ experience

• Experience in Linux system administrion (command-line management, networking, and service operions)
• Experience working in Kubernetes environments, including container management, basic cluster troubleshooting, and deployment verificion
• Experience with ticketing, alerting, and incident response tools
• Strong written and verbal communicion skills, with the ability to clearly articule technical issues to both technical and non-technical audiences
• Demonstred experience and ability to prioritize, manage, and resolve multiple incidents under pressure
   

Preferred Qualificions:

• 8140 Compliance (Combinion of technical degree or certificions such as CompTIA Network+
  CE, CompTIA A+ CE, CompTIA Security+ CE, CCNA Security, CND, etc) 
• Experience with ServiceNow ticketing, alerting, and incident response tools
• Experience with ServiceNow Customer Service Management (CSM) module
• Background supporting IT operions or cloud service environments within DoD or Intelligence Community customers
• Familiarity with ITIL frameworks, incident lifecycle management, and enterprise support workflows
• Experience in hybrid or on-prem/cloud integred environments
• Proficiency with Google Workspace or Microsoft Office collaborion tools
   

Clearance Requirements:

• An active/current TS/SCI with Polygraph is required for this position.
   

Physical Requirements:

• Must be able to remain in a stionary position 50%
• Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Frequently communices with co-workers, management, and customers, which may involve delivering presentions. Must be able to exchange accure informion in these situions

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