compensatie: $40-55k + Benefits type dienstverband: voltijd
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Washington, DC (Farragut North)
Who We Are:
We are the fastest, most aggressive, highest performing IT Provider in the Washington DC metro Area. We are lean, our engineers are brilliant, and our clients do amazing things. We have been in business for over 10 years but we have the energy and enthusiasm of a startup. In order to be successful here it's best if you like high adrenaline activities, demand the most from yourself in everything you do, and are ready to work as hard as you play.
Responsibilities of the IT Specialist:
The IT Specialist is responsible for all triage calls as the first line of support. You are the first level of support to resolve customer issues remotely that could range from setting up a smart phones and troubleshooting computer issues to resolving more complex network issues. As the help desk tech, you are the first line of protection for our clients and the face of our organization.
Requirements / Traits of the IT Specialist:
Punctuality, dependability, and attention to detail
Experience in providing remote customer support on a technical level to an end user client
Hands on technical PC support and service experience, desktop and laptop hardware and software troubleshooting, installation, configuration and upgrades
Experience with desktop operating systems and application software products in a Windows environment
Excellent oral/written communication skills (emphasis on technical communication) in a business environment
Experience with LAN/WAN network technologies (i.e. installation of routers, switches, and network client software)
Certifications such as A+, Network +, MTA, etc., are a plus but not required
Mac OS X client OS experience troubleshooting, maintaining and installation
Valid driver's license/good driving record, and reliable transportation
Candidate must have ability to pass an extensive background check and drug screen
Associate's Degree in Computer Science, or similar discipline and minimum of 2+ years' experience. Education can be replaced with years of experience.
Previous experience working with an MSP is highly desirable
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