Exceptional opportunity for alternative schedule in DC - Top Ranked Law Firm for experienced (3 years) IT Help Desk Analyst from a large,
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Ticket system environment supporting Windows operating systems and Microsoft Office applications.
10:15 a.m. to 7:00 p.m. Thursday and Friday; 8:00 a.m. to 7:00 p.m. Saturday and Sunday
10:00 p.m. to 10:00 a.m. Friday and Saturday; 7:00 a.m. to 2:45 p.m. Monday and Tuesday
Responsibilities include: Provide end-user support services, troubleshooting assistance, and problem resolution via telephone, remote
desktop connection, and/or visits to user locations; exhibiting ownership and timely resolution of all incident tickets and change orders;
interact directly with other IT groups to determine the proper remediation for an issue; setting-up and quality assurance testing of new
hardware and software for existing and new end-users in the Firm and other duties as assigned.
Minimum 3 years desktop support/help desk experience in high volume environment (over 1000 users)
• Strong communication and interpersonal skills.
• IT support including configuring and supporting workstations, laptops, printers, and related equipment.