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IT Professional, 15 y of experience & reference Windows Mac OS $60 HR (Washington dc area)
offered in person
offered virtually
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● With a Computer Science degree in Information Systems from a Naval College, and high-level experience in different technologies.
● Proven analytical and problem-solving skills with the keen ability to assess needs, define requirements, develop value-added solutions, and execute technical solutions that streamline and improve operating efficiencies.
● Ability to communicate with technical and non-technical audiences, develop system documentation and create policies to meet the needs of dynamic and continuously changing environments.
Social skills:
● Multilingual: Portuguese, Italian, Spanish and French.
● Interpersonal: Good listening and great oral skills.
● Competencies: Resilience, initiative, adaptability, leadership, and optimism.
Education:
Bachelor's in computers science: Naval College, Rio de Janeiro - Brazil, 2000 TecSquad, Washington DC - USA January 2023 to Present - IT Consultant Responsibilities:
● Provider consulting on IT managed services including web management, cloud computing, network security etc., for NGO, s and small embassies in the Washington dc area. ● Support database systems such as Oracle and Hyperion.
● Provide solutions for hardware and software issues.
● Create and send network alerts and flashes of outages.
● Provide audit log and turnover for shifts to make sure that accuracy of data is valid and outstanding issues have been documented.
● Work to develop and implement network management tools and processes to improve the NOC capabilities and to ensure quality service.
● Daily monitoring of service queue and generation of service requests following recommended service procedures Work on monitoring applications.
● Maintain, deploy and secure 802.11 a/b/g wireless networks using Cisco routers
(2500, 2950, 3550 series), Maintain exchange backups and provide other forms of onsite computer support that meet today's increasing demand.
● Provide network performance monitoring and troubleshooting accomplishing assigned projects relating to team goals for hardware replacement for HP and Dell servers in pre-production environment.
● Use Veritas Backup Exec to ensure integrity of all network data through backups and scheduled Preventive maintenance.
Gainwell, Conway, AR - USA October 2020 to October 2022 - Cloud Solution Architect
Responsibilities:
● Responsible for the access to the State of Maine Production, Stage, and Services resources. ● Use route53 to manage DNS zones and bound DNS names to elastic load
balancer Ips. ● Through the Amazon console, submit RFCs for Stack IDs Read-only & Administrator requests. ● Build, deploy and monitor new AWS EC2 servers using pre configured AMI when required. ● Maintain SharePoint site with all Amazon Bastion RDP / SSH / Master Server list always updated. ● Support Azure and create new accounts and manage users in AD and administers Office 365. ● Resolve ISP, Cisco connect VPN / Pulse and Symantec VIP MFA connectivity issues for all local
and remote users. Also support the claims call center applications such as Agent 9.1 and Avaya. ● Responsible for Azure new users onboarding/offboarding, removal of all access from Active Directory Security groups, Group Policy, MS SharePoint and shares using PowerShell. ● Maintain, monitor and update state of Maine websites and portals (https://mainecare.maine.gov), renew certificate and maintain the Amazon EC2 Scheduler automation using JSON. ● Use Microsoft Teams and Amazon Chimes to coordinate meetings with state personnel, PMs, SMEs and my team to investigate, report and resolve all issues in a timely manner. ● Monitor and resolve issues related to the State of Maine Financial Cycle / ETL and its Amazon VPC, route53 and change firewall rules to comply with HIPAA rules and regulations. ● Use Nessus to review and conduct vulnerability assessments to respond to all alarms and events for security related issues and remediate all non-OS patching on Win 2008 and 2012 servers. ● Act as liaison during Disaster Recovery from AWS Region 1 to Region 2 between the state of Maine Management Service (MMS) and AWS DR Coordinator to document it in
ServiceNow. ● Development documentation of the organization policies and procedures as related to network, systems, device use and security.
● Work with the DBA Team & the Citrix Team to resolve issues and deploy technical solutions in supporting the critical business functions for the State of Maine Health and Human Services. ● Perform troubleshooting and resolve escalated complex issues in our ServiceNow queue, regarding the network beyond the gainwells corporate help desk expertise while identifying and managing the IT infrastructure projects, related to the ongoing migration to AWS from premises
ADEA, Washington DC October 2016 to October 2020 - IT Consultant Responsibilities:
● Administer and monitor the daily operations of ADEA Hybrid environment, network, internet access, websites, electronic communication, system security, system backup, on and off-site end-users, while managing the Crestron based conference rooms using
Cisco Telepresence solutions / AV systems technologies and the VOIP Avaya phone services.
● Build, deployed and monitored Windows Servers 2008/2012, imaged / migrated workstations to Windows 10, managed the organization IT assets, provide short- and long-term maintenance plan and perform upgrade implementations and peaches support to secure network operations while supervising the performance of Technical Support Specialist and train the staff when necessary
● Supported the organization's LAN/WAN / Office 365 with directory services and its Windows network using SCCM, which includes the oversight of the daily upkeep and administration of the company's network infrastructure.
● Perform the installation, configuration and administration of all security related tools e.g. the router (Cisco 3925), firewall (Cisco ASA-5515-X), IDS/IPS, vLans , Symantec Managed antivirus suite, Proof point anti spam filter.
● Troubleshoot and resolve escalated complex issues, regarding the network beyond the Level III help desk expertise while identifying and managing the IT infrastructure projects, related ongoing support to proactively, analyze, and resolve any network performance issue.
● Provide technical assistance and mentoring to technical team members to increase skill sets and understanding of systems, and architectural design.
● Development documentation of the organization policies and procedures as related to network, systems, device use and security
● This includes the creation, deletion, and maintenance of user accounts, mailboxes, cloud services and distribution groups using Active Directory on Windows Server Domain.
● Manage all the network issues on the LINUX server - services such as DNS, DHCP, NIS. ● Assist in maintaining the company's VMware Virtualization environment.
WMATA, Washington DC - USA November 2015 to October 2016 Trapeze - IT Consultant
Responsibilities:
● Provide supervision on systems administration, configuration and maintenance for all modules of Trapeze PASS dispatching software (including the PASS workstation, PASS-MON, PASS-IVR, and PASS Web products).
● Support the IT team in developing new queries and stored procedures for a large Trapeze SQL Server 2012 database in support of paratransit operations.
● Configure and maintain DHCP, NFS, DNS, Apache, on Linux production servers. ●
Provide domain administration for the production environment; created accounts and deployed group policies through Windows Active Directory and maintained Windows
2003/2008/2012 production servers.
● Provide matrixes, reports and queries for upper management using MS SQL and Crystal Reports. ● Provide support for WMATA's IT environment for the Metro Access
24/7 call-center, 3 operating divisions, and multiple providers.
● Currently, in a VMware / Citrix MetaFrame PS / Trapeze environment that includes training and testing environments supporting approximately 30 servers and 300 Dell desktops, notebooks, & Windows 10 thin- clients located at four locations in the Metro
DC area.
● Responsible for managing and supporting desktops users, server infrastructure, telephones, applications & the network. Interact with internal clients on all levels to help resolve IT-related issues for MV's Metro, including Juniper VPN remote support for providers accessing WMATA's IT systems. Assist with the procurement of all software, hardware and other IT supplies related to the Metro Access contract. Provide support for Metro Access staff for existing Trapeze reservations, scheduling, routing, dispatch, eligibility and customer service applications.
● Develop best-practices and recommend system improvements to optimize features and modules within the Trapeze environments.
● Assist with testing, installation, implementation and training of application upgrades, as well as new applications, including planning and analysis tools, as they relate to the contract.
Norfolk Southern, Washington DC - USA October 2014 to October 2015 - Migration Engineer
Responsibilities:
● Supported Norfolk Southern's existing project & PC LAN team to migrate 1200 users from Win XP to Windows 7 via MDT 2010 Server + WDS + WAIK tools. Configured servers GPO by DISA STIG.
● Imaged IBM & Dell laptops, desktops in Win XP and Win 7 / MS Office 2013 and middleware programming to develop and enhance supported systems improving communication to connect people, information, and teams, helping to enable comprehensive and effective collaboration.
● In this position I provided engineering for technologies such as Unified Communications Manager, Unity Connections, Jabber, WebEx, Telepresence using the existing Cisco Tandberg c20/mxp 600 infrastructure and other VTC components.
● Troubleshoot TCP/IP configuration, load balancing, bandwidth, DNS and IP routing protocols on Cisco routers / switches such as BGP, EIGRP and MPLS using command line tools. Build, baseline, harden and deploy new servers.
● Trained staff on Office 365 / SharePoint 2013 and Window 8, Mac OS X and Chromebooks. ● Systems Admin
EPA, Washington DC - USA May 2013 to October 2014 - Systems Administrator Responsibilities:
● Provided second level and third level web support and systems engineering for problems relating to Citrix server environment while implementing Fed RAM/NIST-800
53 standers. ● Microsoft Hyper V virtualization, Oracle 10g, F5 load balancer, VPN and Active Directory. ● Perform network vulnerability assessment, port scanning and intrusion detection using tools such as McAfee Vulnerability Manager / FireEye and report logs to the SOC.
● Built, hardened and maintained client's servers / personal computers, routers and network components, while maintaining enterprise tape backups, remote replication, SAN, server base security, backups, and virus protection.
● I also participate in desktop/network hardware and software upgrade planning and implementation, provide second level support to Lan Administration staff members, and interact with other IT Departments staff, senior management and vendors to resolve network related issues and problems.
● Diagnose and repair computers and network problems.
● Support AVAYA IP phone system, TCP/IP, DHCP, client/server and internet concepts, Microsoft W2k and Windows 2008.
Envion, Washington DC - USA May 2012 to May 2013 - Helpdesk Manager Responsibilities:
● Used Solarwinds Orion / Whatsup Gold to monitor and administer all network devices and workstations. Responsibilities included managing the helpdesk in identifying and resolving hardware and software malfunctions, conducting throughput analysis, network problem solving, assisting with network infrastructure planning and design,
recommending networking systems security controls, participating in various networking projects intended to improve/upgrade the network infrastructure.
● Support QuickBooks Enterprise 11.0, F5 load balance tools, web/ email hosting and virtualization using VMware Server for testing (SUSE Linux, Ubuntu, Windows Server 2008, Windows 7 and Mac OS 10).
● Responsible for supporting, maintaining, securing and monitoring 2003/2008 Windows servers and Windows / Mac OS 10 LAN/WAN infrastructure.
● Responsible for configuring, managing and securing Cisco UC520 IP Telephony using Call manager.
● Administer and migrate user's accounts from one container to another domain using Active Directory.
● Use Windows terminal service to remotely monitor, configure and troubleshoot servers and workstations on remote sites.
TecSquad, Washington DC - USA January 2011 to May 2012 – IT Consultant Responsibilities:
● Provider consulting on IT managed services including web management, cloud computing, network security etc., for NGO, s and small embassies in the Washington dc area. ● Support database systems such as Oracle and Hyperion.
● Provide solutions for hardware and software issues.
● Create and send network alerts and flashes of outages.
● Provide audit log and turnover for shifts to make sure that accuracy of data is valid and outstanding issues have been documented.
● Work to develop and implement network management tools and processes to improve the NOC capabilities and to ensure quality service.
● Daily monitoring of service queue and generation of service requests following recommended service procedures Work on monitoring applications.
● Maintain, deploy and secure 802.11 a/b/g wireless networks using Cisco routers
(2500, 2950, 3550 series), Maintain exchange backups and provide other forms of onsite computer support that meet today's increasing demand.
● Provide network performance monitoring and troubleshooting accomplishing assigned projects relating to team goals for hardware replacement for HP and Dell servers in pre-production environment.
● Use Veritas Backup Exec to ensure integrity of all network data through backups and scheduled Preventive maintenance.
Department of Commerce, Washington DC - USA November 2009 to November 2011 – NOC / AV Analyst
Responsibilities:
● Performed provisioning, monitoring, deployment, management, and troubleshooting for the USPTO 800+Network Servers (IBM XSeries 345, Dell PowerEdge, HP ProLiant Servers, Citrix presentation Server Farms, VMware infrastructure) while implementing FedRAM/NIST-800 53 standers.
● Utilize SNMP & ICMP monitoring tools to proactively address & resolve system issues in different platforms using a variety of Network tools such as EM7 Management Systems, SMARTS InCharge, Ciscoworks, NetIQ and more to configure, test, monitor and support critical network elements using real time alarming of network faults, analysis, notification, trending and escalation. Provides real time and near real time
response to MSOs technical support groups and management regarding test of applications.
● Work close to SOC to perform network vulnerability assessment, port scanning and intrusion detection using tools such as McAfee Vulnerability Manager and FireEye.
● Be a facilitator with engineers, service managers, providers and vendors.
● Administer MS Exchange email system and Internet Information Server to meet all management, employee, and customer needs for corporate Website development.
● Direct systems administration of 200+ customers. Designed and concurrently administered internal telecommunications and voicemail system via T1 connections for 28 long distance circuits and nine local circuits serving 10+ nodes.
● Consult with senior executives on future technology issues involving connectivity for LANs, WANs, and Internet applications.
Sjtorm & Theory, Washington DC - USA June 2007 to November 2009 – IT Consultant
Responsibilities:
● Use Landesk to administer, secure and maintain 2003 Windows and Linux Redhat 5 servers and workstations, install patches, push policies and diagnose networking failure that would result in unavailable service to the customer and to take appropriate steps to correct them.
● Maintain, administer and Control assets for centrally managed configuration. ● Built, managed and supported the new Virtual Machine Farm.
● Provide E-business consulting to firms and increase client revenue through the integration of new technologies.
● Bring bottom line focus to maximize the effectiveness of clients' Internet Based sales, marketing and distribution channels.
● Specializes in providing services relating to business strategy, website production, managed web and application hosting, search engine optimization, technology marketing and public relations. ● Network security, operated, and maintained TCP/IP based company data and communications. ● Troubleshoot network failures and implementing necessary repairsTroubleshoot and resolve issues on VLANs, LANs,
WANs DNS, WINS, and DHCP.
● Administer Unity Server and setup Cisco VOIP Phone using Cisco Call Manager 3.3.
Unisys / US Health and Human Services, Washington DC - USA April 2005 to June 2007 – NOC Analyst
Responsibilities:
● Monitor, troubleshoot and resolve windows servers issues and useing a variety of tools such as EM7, Whatsup Gold, Solarwinds and Silver Back.
● Assist in configuring EM7 using SNMP agents for processes reporting activity in each network device such as routers, printers, and workstations.
● Use Remote Desktop to oversee servers on the data center using Dell Remote Assistant Card II (DRAC II).
● Compile report on returned information contained in a MIB (Management Information Base), port scanning tools and in the server logs the SOC while implementing FedRAM/NIST-800 53 standers.
● Provide reports on bandwidth consumption and availability, disk space usage, CPU and memory utilization.
● Assisted web master in uploading syllabuses, resolved VPN access permission issues in Active directory and managed the websites content using IIS 4 Java and MS SQL database. ● Deal courteously with all SOC engineers. Build, harden and deploy new servers according to client's NIST security standards.
● Maintain and troubleshoot Cisco VOIP Phones using Cisco Call Manager 3.3.
3H Technology, Washington DC - USA August 2004 to April 2005 Tier II Desktop Support Analyst
Responsibilities:
● Duties include but are not limited to using Terminal Service to administer and troubleshoot MS SQL 8.0 Enterprise Manager, Exchange 2003, BES and Great Plains 8.0 servers. ● Use Altiris servers to deploy security packages/Apps and manage helpdesk tickets. ● Deploy and use Barracuda to monitor mail.
● Analyze alert events and take appropriate action. Manage and Administer Enterprise
Windows 2003 Active Directory.
● Create OU and user accounts, create and deploy HP and Dell Imaging. Install and troubleshoot DNS, WINS, and DHCP.
● Moving accounts from one container to another domain using Active Directory Migration Tools provide network support to all GSA sites around the country, Using Windows terminal service to remotely configure and troubleshoot servers and workstations.
● Built windows servers for development and testing.
● Provide system/desktop support to the Software Dev Team.
● Perform QA for domain controllers that have just migrated into Active Directory. ● Configure and maintain Wireless networks.
MS Consulting, Washington DC - USA March 2003 to June 2004 Tier 2 Helpdesk Analyst
Responsibilities:
● Maintained the availability of client's computer resources including servers, workstations, laptops, printers and multimedia equipment.
● Administered multi server Windows NT LAN, 500+ workstations and 500+ users. Maintained inventories of IT assets and tracked licensing compliance.
● Implemented Internet proxy/firewall and monitoring solution. Administered and maintained Microsoft Exchange Server and user accounts.
● Maintained system tape (VERITAS Backups Execs) and implemented disaster recovery. ● Maintained all servers, PC's, workstations and printers.
● Provide Help Desk/End-user support for hardware, software and Windows OS. ● Produced system / network documentation, SOP's and IT policies.
● Maintained network security policy, addressed server security issues and applied appropriate security patches and upgrades.
National Defense University, Washington DC - USA March 2002 to March 2003 - Jr. Network Administrator
Responsibilities:
● Network administration using Active Directory, LANDesk, and Citrix to manage and oversee network accounts (1000+ workstations 50 Running Mac OS) and 1000+ users).
● Maintain up-to-date protection and configuration on 50 servers remotely using Remote desktop, and generate detailed graphical reports.
● Researched and reported upon global attack trends.
● Create new email accounts, administer and assign group membership on Exchange.
● Troubleshoot and install wireless access points and resolve connectivity problems with shared drivers, permission, and mapping.
● Support Multimedia systems and AV systems (Crestron).