compensation: Starting at 12.00 per hour employment type: part-time
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The YMCA of Metropolitan Washington is one of the largest charities in the DC area. The Y serves as an anchor in the community offering programs and services encompassing youth development, healthy living, and social responsibility.
The YMCA Bethesda Chevy Chase is currently looking for Member Service Representatives to join our amazing Membership Department. If you or some one you know enjoy working with people and display great customer service skills, this would be a great opportunity!
Scope of Responsibility:
The Membership Service Representative plays a key role in support of the YMCA mission by ensuring the reliable and consistent delivery of outstanding customer service to members and guests at the front desk of their YMCA branch.
Other responsibilities include:
Meeting Association standards for the handling of a variety of front desk responsibilities for members and guests including, but not limited to: guest tours; new membership sales; member renewals and cancellations; providing information by phone and in-person; facility access control; guest pass policy enforcement; program registration; Easy to Enroll process; and, basic computer entry.
Serving as the key resource point for information regarding branch programs, activities, merchandise and other general communication needs
Developing engaging relationships with members, in moving their experience from casual to connected to committed with the YMCA mission
Providing outstanding customer service to all members, guests, staff and the community at-large
Essential Duties and Responsibilities:
Works directly with the Membership Director and all branch staff to uphold the YMCA customer service standards of "Facility Excellence", "Staff Engagement" and "Show"
Delivers the YMCA mission and philosophy to staff, members and guests
Supports the proper handling of prospects received at the front desk (i.e. handling of telephone inquiries) and interaction with guests (i.e. tours, front desk interaction, service area collaboration, etc.) following the Association standards and Membership Director's guidance to best support the branch's membership sales and retention results
Education, Certification, Skills, and Experience:
High school diploma or GED
Must posses initiative, enthusiasm, common sense/good judgement, strong customer service skills and the ability to remain calm in stressful situations
Detail-oriented, multi-tasker with strong organizational skills that can maintain a clean, uncluttered front desk workspace
Strong communication and relationship-building skills
PC and database management skills with the ability to perform repetitive data entry duties and learn new software programs and processes quickly
Ability to work weekends and evenings for branch and corporate functions
Ability to sit, stand or move for extended periods of time
Able to bend for purposes such as filing, inventory counts,
Able to walk up and down stairs, as needed, when giving tours
Principals only. Recruiters, please don't contact this job poster.
do NOT contact us with unsolicited services or offers