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Experienced Office Administrator (Silver Spring)

available afternoons
available evenings
available mornings
available weekdays
available weekends
education completed: bachelors

OBJECTIVE
Secure a position that will enable me to utilize my strong communication & organizational skills, customer service background, my problem analysis and problem-solving abilities. Iā€™m confident that I can benefit the right organization.

SKILLS

Ability to work in a fast-paced, multi-project work environment
An independent problem-solver that maintains a strong team ethic
Advanced computer skills (Microsoft Office, online marketing)
Budget preparation and oversight and financial statement analysis
Filing, answering multi-line phones


EXPERIENCE

MARCH 2019 ā€“ PRESENT // Front Desk Administrator-Junior Recruiter

Created and implemented a new filing system to help maintain employee and client records
Answer and direct inquiries about company policies, guidelines, and benefits
Review resumes for appropriateness of experience and knowledge in relation to position requirements
Extend job offers, completed new hire paperwork for on boarding; conducted new hire orientations and assisted with off boarding process
Properly enter applicant information through company databases
Partner with account manager to determine the effectiveness of recruiting plans, candidate profiles and market-specific needs
Create spreadsheets of candidates with Microsoft Excel in order to streamline office efficiency
Address candidate questions/ concerns throughout the process and drive to ensure a positive candidate/applicant experience
Use technical writing skills to format resumes to the specifications of each contractor
Perform reference checks on potential candidates
Conduct background checks through outside vendors and employee verifications
Respond to a high volume of employee emails and phone calls regarding employee information
Research and recommended niche websites to increase candidate pool
Oversee receptionist area, including greeting visitors and responding to telephone and in-person requests for information
Screen resumes submitted to company and post openings to job boards
Organize Open Houses to attract candidates for various positions
Use detailed screening tools and selection criteria to identify qualified candidates and determine the relevant strength and fitness of the candidates in the pool; refer the best qualified candidates to hiring team for further consideration
Perform all administrative duties.



SEPT., 2012 ā€“ APRIL 2017 // Community Association Manager

Responsible for the planning, budgeting and overall administration of a 300 unit 55 and older high rise Condominium
Extensive experience overseeing major capital improvement projects such as exterior facade repair, replacement of 200 windows, and water intrusion Repairs
Responsible for drafting and implementing a $2.2 Million Dollar Budget for the Property
Authorized all payments and other divisional expenditures
Meeting with the Board of Directors to negotiate management and service contracts, determine priorities, and discuss the financial and operational status of property
Inspected grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance. Maintain schedule for routine inspections from the county, vendors, fire department, etc.
Maintained schedule for regular maintenance of building systems
Performed occasional unit inspections for compliance with Condo Bylaws
Investigated complaints, disturbances and violations and resolved problems following management rules and regulations
Directed and coordinated the activities of staff and contract personnel and evaluate their performance.
Attended monthly Board of Directors meeting
Prepared and implemented an emergency preparedness plan
Sourced, managed and maintained vendor contracts for repairs, snow removal, general maintenance, insurance, etc.
Prepared and updated Condo Board calendar, records, and other Board related documentation
Prepared and distributed action lists from meetings
Prepared condominium resale packets for unit sales process
Prepared files for annual audit

JUNE, 2010- OCT, 2012 // Owner-Operator
Developed and maintained online retail venue
Coordinated and communicated current and potential clients on product availability
Maintained all necessary inventory and sales tax records
Set various sales goals and ensuring that those goals are met
Communicated with potential clients using effective sales techniques
Responsible for procuring Supplies and materials required for production
Problem solving any customer issues with high standard and efficiency
Responsible for creating an exciting visual environment for the online store and supporting all visual initiatives while ensuring integrity and accuracy of inventory and pricing
Executed all aspects of promotional and sale set-up including presentation



APRIL, 2008-JUNE, 2010 // Customer Care Associate // Rockville MD

Responded to members and providers' inquiries
Provided information and support to members and brokers regarding contracts/benefits explanation and clarification
Ensured information and service issues are resolved in a timely manner
Provided breakdowns, frequencies and assistance to providers regarding member policies
Input data and information generated through Call Center ensuring the format is understandable and actionable.
Proactively identified process improvement for customer services areas, work in collaboration with other departments


JAN, 2003 ā€“ APRIL, 2008 // Customer Sales and Service Center Manager

Managed and maintained contact with up to 115 VIP accounts to ensure the highest level of support and client satisfaction for account holders
Sorted/reviewed daily reports and route them to the proper department in order to catalyze reporting process and streamline information sharing
Assisted in the implementation of company marketing plans
Interviewed, hired and trained new customer service representatives
Updated and monitored training binder to keep staff abreast of new and changing procedures to maximize call center functionality
Managed/prepared weekly schedules to coordinate a fully functional 24 hour call center
Managed and facilitate call center bi weekly meetings to address issues/concerns in the call center in order to resolve problems in a manner consistent with company policy
Responsible for approving payroll
Daily meeting with CEO to report on call center activity, staff performance and customer behavior
Assisted drivers in issues related to the call center to maximize efficiency of the driver/call center collaboration efforts


Desired salary: $57,000 annual
  • it's ok to contact this poster if you are a potential employer or other principal. Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact me with unsolicited services or offers

post id: 7127841949

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