Network Operations Manager

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Description

The Network Operions Manager provides operional and technical leadership for enterprise network services delivered under the SEC ISS2 contract. This role manages personnel responsible for telecommunicions network design, implemention, and day-to-day operions across voice, da, and video services. The position ensures technical work products are accure, compliant with design standards and user standards, and delivered on schedule. In alignment with SEC ISS PWS operional requirements, the role supports reliable 24x7x365 network performance and technical leadership for integrion and testing of complex large-scale network environments.

* Must reside within a 2–3 hour driving distance of Washington, DC to support occasional in-person collaborion *

Primary Responsibilities

Team Leadership and Service Delivery

- Manage and supervise Voice, Da, and Video teams supporting SEC enterprise operions.

- Assign, prioritize, and monitor work to meet schedule commitments and service expections.

- Review technical deliverables for correctness, completeness, and adherence to user and design standards.

- Provide technical mentorship, performance oversight, and escalion support for network operions staff.

Telecommunicions Network Operions

- Oversee administrion of managed network and unified communicions services across WAN, LAN, WLAN, voice, and conferencing networks.

- Direct operional activities to maintain network availability, performance, and service continuity in a 24x7x365 environment.

- Ensure network operional documention is maintained, including SOPs, runbooks, and configurion artifacts.

- Coordine with internal stakeholders and service providers to resolve telecom and network service issues.

Integrion, Testing, and Change Management

- Provide technical leadership for integrion and testing of complex, large-scale network solutions.

- Valide readiness of network changes, upgrades, and implementions before production deployment.

- Oversee moves/adds/changes and ensure execution aligns to approved standards and timelines.

- Support controlled change execution with minimal operional disruption and strong technical governance.

Incident Response and Operional Quality

- Lead network incident triage, escalion coordinion, and restorion efforts for service-impacting events.

- Support high-priority incident communicions and cross-team technical bridge coordinion.

- Analyze recurring operional issues and drive corrective actions to improve service quality and stability.

- Track operional outcomes and align team performance with contract reporting and service-level objectives.

Required Qualificions

• Citizenship: Must meet contract requirements.
• Clearance: Ability to obtain and maintain SEC Public Trust (or higher if required).
• Educion: Bachelors in a relevant field (e.g., Informion Technology, Computer Science, Engineering).

Experience:

• 10+ years of experience managing personnel responsible for telecommunicions network design, implemention, and operions.
• Demonstred experience reviewing work products for correctness, adherence to design concepts, user standards, and schedule compliance.
• Experience leading Voice, Da, and Video network administrion and integrion/testing of complex large-scale networks.

Technical Skills:

• Telecommunicions network operions leadership across Voice, Da, and Video services.
• Oversight of telecommunicions network design, implemention, and operions task execution.
• Review of technical work products for correctness, adherence to design concepts and user standards, and schedule/progress tracking.
• Technical leadership in the integrion and testing of complex large-scale networks.

Preferred Qualificions

• Experience supporting network operions on a federal civilian IT services contract.
• Experience with enterprise unified communicions plforms, such as Cisco UCM, Webex, and Microsoft Teams Rooms.
• Familiarity with Everbridge or similar enterprise incident communicion and notificion plforms.
• Strong working knowledge of ITIL-based service management and SLA-driven operions.
• Proven ability to lead cross-functional coordinion with cybersecurity, cloud, and infrastructure teams.
• CCNP Enterprise
• CCNP Collaborion
• ITIL 4 Foundion

WORK ENVIRONMENT / OTHER

Operional Support: May require participion in on-call or surge support activities to support 24x7x365 operions, depending on operional needs.

Locion: Telework (Remote only).

Travel: As required per contract direction.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the stus quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already step 30 — and moving faster than anyone else dares.

Original Posting:

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compension or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, educion, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market da, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovions. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximely $16.7 billion for the fiscal year ended January 3, 2025. For more informion, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. Th's why we craft compension packages th reflect the importance of the work we do for our customers. Employment benefits include competitive compension, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available www.leidos.com/careers/pay-benefits.

Securing Your Da

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-reled informion during any part of the employment applicion process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communice with you through emails th are genered by the Leidos.com automed system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhsApp, Telegram, etc. If you received an email purporting to be from Leidos th asks for payment-reled informion or any other personal informion (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediely by emailing us LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discriminion

All qualified applicants will receive considerion for employment without regard to sex, race, ethnicity, age, nional origin, citizenship, religion, physical or mental disability, medical condition, genetic informion, pregnancy, family structure, marital stus, ancestry, domestic partner stus, sexual oriention, gender identity or expression, veteran or military stus, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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