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Technical Support|Field Engineers x 4 (Gaithersburg, Shady Grove, Takoma Park & White Oak)

compensation: 22
employment type: full-time

Our client is a prominent firm delivering Technical Solutions to Healthcare Communities has an immediate for stellar Field Engineers to join their teams across the MD area!

The Field Engineer is responsible for resolving issues, fulfilling service requests, and contributing towards client IT projects at a hardware and software level. The Field Engineer is responsible for evaluating, installing, configuring, testing, and repairing user PC equipment and software problems. This position will also provide first and second level PC support for the hospital and its related clinics.

MUST HAVES - Current CompTIA A+ Certification, Associates Degree or Higher in Computer Science or related & 1 - 3 years professional experience

Responsibilities

Activity One – 50%
· Assist with the day-to-day maintenance and repair of company PCs
· Perform installation, configuration and upgrade tasks
· Ensure that users are equipped with hardware and software that conform to the client’s requirements; this includes PC refresh, repairing hardware and software, project work and location moves for the organization
· Serve as primary contact and troubleshooter on PC and printer related problems and requests
· Communicate to management on status of problems and recommend improvements to systems
· Keep current on most recent trends and technologies, suggest improvements to bridge with other departments and keep technical knowledge current
· Perform regular rounding of clinical units
Activity Two – 50%
· Assesses initial inquiries and requests from end users/help desk, then coordinates support activities, and escalates issues appropriately
· Assists with the day-to-day maintenance of hospital's devices including PCs, mobile devices, printers, and scanners
· Performs installation, configuration, and upgrade tasks
· Assists department manager in on-going assessment and upgrading of PCs; may research and evaluate hardware and software
· Keep current on most recent trends and technologies, suggest improvements to bridge with other departments and keep technical knowledge current
· Participate in project tasks assigned to the team
· Able to travel to multiple locations to provide support to remote end-users
Knowledge, Skills, and Abilities (KSAs)
· Strong technical, critical thinking, and troubleshooting skills.
· Provide exceptional customer service to end-users.
· Excellent communication, interpersonal, organizational, and planning skills.
· Motivation and a strong sense of urgency; high detail orientation and adept at multitasking.
· The ability to work independently as well as in a team environment; have a professional appearance and positive attitude.
· Able to adjust and adapt to an environment that continues to evolve based on technology advancements and process improvements.
· The ability to lift up to 50 pounds.
· Ability to be on call to provide off-hours support.
· Education and Experience
· Associate’s degree in computer science, technical/vocational training or equivalent work experience and
· 1+ years of customer support in a technical field and
· 1 to 3 years of technical support experience
· A+ Certification Required
· Microsoft Certified Desktop Support Technician Certification a plus
· Scripting experience utilizing any of these scripting languages - PowerShell, VB Script, Winbatch, Batch
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 7142098005

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