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@@@Plumbing Service Supervisor@@@ (Loudoun and Fairfax)

compensation: $62,000+ plus bonus
employment type: full-time

POSITION SUMMARY:
The Service Supervisor is responsible for scheduling and supervising employees to effectively provide service,
repair and installation for customers. The Service Supervisor supports good customer relations by ensuring that
services are provided as scheduled, at competitive prices, and that all applicable codes and regulations are
adhered to.
PRIMARY RESPONSIBILITIES:
 Supervises and delegates service personnel to include assistance with hiring, and discipline, scheduling
personnel, setting work priorities, training, completing time sheets, evaluating performance, and
supervising work assignments to ensure effective operations.
 Evaluates work load and schedules to maximize production.
 Ensure materials and equipment are ordered and distributed for scheduled jobs.
 Review and approval of parts, material, equipment, and tool procurement.
 Assist with dispatching of services to appropriate technician.
 Ensure each job is completed on time and to customer satisfaction and perform on‐site inspections.
 Review service paperwork and ensures all field personnel adhere to procedural standards of reporting and
documentation.
 Evaluates staff to determine training requirements and provides recommendations to the
Service/Operations Manager.
 Assists with oversight of safety reporting.
 Assists in providing accurate reports and updates on labor costs, work scheduling, billing, and payroll.
 Provide coaching, feedback, and ongoing technical and communication training to all subordinates to
increase performance.
 Participate in all company sponsored training classes.
 Effectively manage conflict resolution with clients through clear communication, addressing all concerns,
questions, or problems expediently.
 Communicates with other departments to ensure the proper transfer of all service work business data.
 Maintain a professional image at all times by:
 Wearing only company approved and provided BFP apparel.
 Following safety policies and procedures.
 Abiding by ALL BFP standards of performance and code of ethics.
 Maintaining a courteous demeanor with all customers and associates.
 Maintains company vehicle, ensuring cleanliness and organization, both inside and out.
 Respecting the customer’s property.
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 7090771100

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