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Tiered Technical Support - Through May 2019 (Reston)

compensation: 26

What you will do:
Resolve customer issues through appropriate identification and research.
Track and prioritize issue and escalate it to the appropriate teams, if necessary.
Recommend process improvements.
Provide excellent customer service.

What you should possess:
Positive, easy-going attitude.
Comfortable in a process-driven work environment.
Maintain composure/focus in a fast-paced setting and not get flustered easily.
Intellectual capacity to interpret, analyze and troubleshoot technical problems.
Self-starter with a strong sense of accountability.
Ability to work independently (with limited supervision) and in a team.
Genuine desire to achieve client satisfaction.

What you will need:
Bachelor's Degree in Computer Science, or related field.
0-5 years of experience in software help desk/customer support.
Excellent communication skills to understand user issues and communicate issue resolutions.
High attention to detail.
Excellent time management.


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post id: 7018253296

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