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Dispatcher (Manassas)

9040 Mike garcia drive

compensation: Hourly
employment type: full-time

Who Are We?

• F.H. Furr Plumbing, Heating, A/C, and Electrical Inc. - "Absolutely the Best"
• 2nd generation, 38-year old family-owned business with over 330 employees
• Service Northern Virginia, Southern Maryland, and DC out of our Manassas, VA main office


What Do We Have?

• Top-notch facilities/office environment
• Fully-equipped, well-maintained fleet of vehicles
• Excellent support staff
• Job stability
• Great compensation
• Industry-leading benefits package
• Room for growth and improvement
• Forward-thinking management team


Who/What Are We Looking For?

• Coordinate the transportation movements of the technicians
• Must keep track of the drivers’ schedules as they change throughout the day
• Keep track of the technicians’ start and departure times
• Must maintain a matrix with the techs’ routes, start location, specialty tools and qualifications to be able to assign the right call to the right tech
• Requires interaction with drivers daily
• Anticipate problems with routes and parts by making quick sound decisions
• Respond to special requests from customers related to jobs performed by a technician
• Order parts for special orders
• Maintain techs’ vacation, sick and weekend schedules
• Follow up on all pending/ recommended work
• Forecast workload for 2-3 days out
• Contact customers with parts pending and status of parts


Qualifications:

• Ability to pass a background check and drug test
• High school diploma (or GED)
• Two years of dispatch experience is required
• Demonstrate passion for excellence with respect to treating and caring for customers
• Strong decision-making abilities
• Ability to identify customer needs and clearly articulate product and service offerings
• Highly developed sense of integrity and commitment to customer satisfaction
• Meet all attendance and dependability requirements
• Team player


Core Competencies:

• Strong verbal and written communication skills
• Comfortable in navigating through multiple software systems and windows simultaneously
• Ability to show empathy when responding to customer’s needs
• Must be flexible with the ability to adapt to changes quickly and think conceptually


Training:

• F.H. Furr will provide all of the training required for this position

Compensation:

• Paid hourly/weekly


Shift:

• Full-time


Additional Incentives:

• Up to $400.00 a month in bonus opportunities


Benefits Offered:

• Company-paid Medical, Dental, and Vision Insurance
• 401(K) Plan
• Company-paid Long Term Disability Insurance
• Company-paid life insurance policy
• Short term disability and voluntary life insurance
• Paid Vacations, Holidays, and Sick days

To apply please click the following link: https://fhfurr.bamboohr.com/jobs/view.php?id=238
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 7127926275

posted:

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