Customer Service Representative-Work from Home (Woodbridge)
compensation: Pay: $10.00 - $14.00 per hour employment type: contract telecommuting ok
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Are you looking to do work from home? There is no better time than now! Use your customer service experience to provide billing support to a Cable and Internet Company’s customers, all from the comfort of your own home!
The Cable and Internet Company provides its residential customers with video, phone and high-speed Internet services. They deliver the best cable and internet services in the nation that gives their customers instant access to the services that matter the most to them – anywhere, anytime.
WHAT TO EXPECT:
Supporting customers with questions about their bills.
Identifying additional offerings that may be a fit for the customer.
Suggesting appropriate upgrades and add-on services.
Ensuring that issues are resolved during the first call and call to the customer’s satisfaction.
Coding sales with extreme detail for installers to ensure a smooth experience for the customer.
WHAT IT TAKES TO SUCCEED:
Excellent communication skills and ability to build trust and confidence.
Understanding of “client call flow”.
Driven to identify and suggest appropriate products and services.
Strive to resolve technical issues on the first call.
Knowledge of program processes and policies.
Understand “client call flow”.
No degree necessary – great work from home opportunity for anyone who is ready to invest in themselves and work hard!
In order to service a client, you must pass a series of assessments, pay for and successfully complete a virtual certification course.
Certification courses can be as short as a few days or can last up to six weeks, depending on the complexity of the client program.
WHAT YOU'LL BE DOING:
Providing excellent inbound, billing customer support for a leading Cable and Internet Company.
A desktop/tower computer with a separate monitor is recommended.
Dual boot machines, Netbooks, and Tablets are prohibited from use.
All-in-One computers are not currently compatible with any client programs.
Job Type: Contract
This position is 100% remote.
Visit: savvycommunicationsinc.com/apply to submit application.
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