compensation: $16.50- $17.50 an hour, depending on experience employment type: full-time
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The Institute for Building Technology and Safety is currently seeking an energetic and eager Customer Service Representative (Full-Time) who has above-average interpersonal skills and is able to work in a fast-paced production environment. The position involves customer service, data management, and basic accounting.
This position is not remote.
IBTS offers a competitive hourly rate and benefits as well as on-the-job training. With the right attitude and the determination to perform job functions accurately and effectively, IBTS offers a tremendous opportunity for you -- the chance to succeed with a solid, stable company that provides world-class services to the top companies and government agencies in the U.S.
Answer call center calls, process requests, and work with customers to resolve issues and answer queries
Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
Demonstrate flexibility in satisfying customer demands in a high volume, production environment
Maintain records and databases
Run database searches, perform quality assurance and review images
Handle time-sensitive processes and sensitive material
Perform accurate data entry
Scan documents and indexing
Print and Mail documents
Maintain publication inventories
Take direction from supervisor
Participate in cross-training
Reliable attendance and punctuality in order to coordinate with integrated services team
Perform other tasks as assigned
Education, Skills and Experience
College education -OR- Minimum of 2 years of relevant experience, preferably in customer service roles.
Above-average communication skills
Experience and comfort in speaking with customers from a wide variety of backgrounds
Excellent customer service focus, attitude, and interpersonal skills
Experience with Microsoft Windows applications
Knowledge and understanding of computers and computer peripheral devices
Ability to work both independently as well as part of a team
Basic accounting and budgeting knowledge, or the capacity to learn
Strong organizational and analytical skills
High attention to detail
Accuracy and thoroughness (technically and ethically)
Flexibility in managing day-to-day workload with the ability to handle unexpected assignments
Bring your passion, expertise, and experience to IBTS, where we appreciate and are committed to our employees. We offer outstanding benefits, growth opportunities, and work hard to maintain a culture that values our employees.
The Institute for Building Technology and Safety (IBTS) is a 501(c) (3) non-profit organization established to provide unbiased professional building code compliance services, while enhancing the communities in which we work. At IBTS, our mission is to deliver quality services to meet the challenges of governance at all levels while enhancing public safety, economic development, and the general welfare of the community. Our services include Building and Community Development, Energy and Sustainability Services, Disaster Planning and Recovery, Quality Assurance, as well as Compliance and Risk Monitoring.
IBTS is headquartered in Ashburn, VA, with additional offices in Louisiana, Missouri, New York, Oklahoma, Texas, Puerto Rico, and Washington, DC.
We are committed to building a community of experts with diverse backgrounds, disciplines, and perspectives who are passionate about our mission. IBTS is proud to be an Equal Opportunity and Affirmative Action Employer that maintains a diverse and inclusive workforce. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, national origin, age, disability or sexual orientation. This opportunity is open to Section S3 Residents. Veterans and individuals with disabilities are encouraged to apply.
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