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Resident Service Associate (Bethesda, MD)

compensation: Commensurate with experience
employment type: full-time


Experience:

  • Minimum of one year experience in a customer service, sales or retail position.
  • Previous leasing/customer service experience preferred.
  • Experience using Yardi or other related property management accounting software preferred.
  • Experience using Microsoft Outlook, Word, and Excel.

Skills, Knowledge & Abilities:

  • Ability to read, write, understand, and communicate in English.
  • Intermediate knowledge of Microsoft Outlook, Word and Excel.
  • Strong typing skills.
  • Superior customer service skills including the ability to manage difficult customers and/or situations.
  • Understanding of applicable federal, state and local fair housing laws.
  • Professional verbal and written communication skills.
  • Ability to close a sale.
  • Strong attention to detail, organizational, time-management and problem solving skills.
  • Detail oriented; ability to manage conflicting priorities and to adjust priorities on a daily basis.
  • Ability to work a flexible schedule to include weekends, evenings and holidays.

Essential Duties:

  • Manages some aspects leasing process, including, but not limited to, , qualifying prospects, leasing apartments, preparing lease paperwork and completing move-in paperwork.
  • Conducts skype tours by appointment as scheduled by the Centralized Conventional Leasing Center
  • Responds to phone and emails, creating and following up with maintenance requests, and handling and/or escalating resident complaints.
  • Assists in rent collections for delinquent rent
  • Contacts residents to solicit and close resident renewals to include necessary renewal paperwork
  • Conducts post move in welcome calls, mid lease calls and service follow up calls
  • Verifies application information, including income verification, when needed. Forwards to property manager for final approval.
  • Creates Magisto videos by request of the Centralized Conventional Leasing Center
  • Ensures compliance of renter’s insurance policy.
  • Prepares move-in packet upon approval of application; reviews and explains information to resident (i.e., gate cards, gate codes, lease, community policies and move-in inventory).
  • Sends and collects move in condition forms from residents
  • Checks breezeways/hallways, laundry rooms, mailbox areas. common areas, and trash areas to ensure areas are clean and well sanitized and to Fairfield property condition standards; reports deficiencies to Property Manager or Service Manager
  • Completes daily opening and closing of models, vacant show units and other amenities.
  • Inspects apartments prior to move-in, ensuring that they are in move-in condition and coordinates needs with the maintenance team.
  • Maintains courteous communications and follow-up correspondence with residents, applicants, prospects and representatives of other companies.
  • Completes all marketing/advertising activities at the direction of the property manager.
  • Completes weekly LRO market survey and monthly Yardi market survey.
  • Assists with resident retention through renewal program and community events.
  • Participates in company required training by established deadline.
  • Complies with all Fairfield standards, applicable health and safety rules and regulation, as well as applicable local, state and federal laws.
  • Any other duties or responsibilities that may be assigned.
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 7201244961

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