favorite this post Ambitious Sales Woman (Alexandria, VA) hide this posting unhide

Tracy Anderson
Phone: show contact info

Diverse talented Sales, Marketing, Sales Support with Administrative background effective at multi tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers.

Salesforce, MS Office, Google Analytics, Siebel, Adobe Photoshop, Visio, QuickBooks, Peachtree Data Entry 60 + WPM, ACT!, Visio, Hertz 3x Customer Service Excellence, SEO Optimization, 3X Circle of Excellence Award for Customer Service

Temp Work - 3/16 - Current
Koons Buick/GMC - Vienna, VA

Call Center Manager , November 2015 - Jan 2016
• Oversee 5 employees for Call Center Coverage and time off
• Accurately and timeless process incoming leads via Web
• Field 50-75 Service Calls daily and schedule Service Appointments
• Achieve monthly Service Department quota of 900 calls per month

Marketstar - 7/2009 to 4/2013 and 4/2014 to 10/2015
Graham Staffing, (Ruthi Postow Staffing) - Washington, DC
• Sales Support
• Receptionist
• Executive Assistant
• Retail and Promotional Campaigns
• Marketing Assistant
* Consultive Selling
* 20 years Customer Service
* 10 Years of Sales Experience
Gap: Stay at Home Mom, 8/07 to 4/13

Regional Sales Coordinator, 12/2001 to 7/2007
The Hertz Corporation -- Alexandria, VA
• Sold and Set up new Business accounts, established customer credit, and set up payment methods
• Handle day-to-day Administrative functions of the office
• Prepared weekly sales reports for teams of 4 Sales Reps
• Updated field bulletins and help prepare contracts and agreements for Sales Reps for distribution to clients
• Typed routine correspondence
• Processed all incoming and outgoing mail
• Managed and order all office supplies
• Processed expense reports and keeps track of budgets
• Filed correspondence and maintain corporate account files
• Point of contact for Corporate Sales Reps
• Assisting corporate clients regarding any questions or concerns they may have with their accounts
• Screened possible sales calls for Sales Reps
• Researched and resolving issues from corporate clients in an efficient and timely manner
• Utilized Sales Force to streamline the sales process, update contract status and help to facilitate the workflow process
• Updated account information in Siebel Software
• Tracked early leads for Account Service Reps via email and phone calls
• Managed and recorded all leads from outbound telephone marketing

Administrative Assistant to Logistics, 4/2001 to 9/2001
Hargrove International- Lanham, MD
• Assisted logistics with show service forms to include: Researching talent for upcoming shows, going through show books and flagging for deadline
• Opened and properly distributed incoming email
• Placed orders for show services via fax. Upon show closing, collecting paperwork from project management, final invoices from vendors and assemble actual charges for account executive for final billing to client
• Mailed of Corporate brochures and introduction letters for potential new business
• Switchboard support and mail distribution
• Arranged travel for upcoming shows for Account Executives and Project Managers to include lodging and air within budget constraints
• Point of contact for appointed Account Executives, screening possible sales calls, taking messages and being relaying important info to whom it concerns and general Administrative support

Marketing Assistant, 3/1996 to 1/2001
Flight Safety International - Vero Beach, FL
• Collaborated with designers and the editorial team on marketing materials
• Proofed and approved production and printing drafts of promotional materials
• Performed all administrative duties for a busy marketing department
• Prepared and coordinated special projects and events
• Scheduled all travel, transportation and accommodations for students
• Collaborated with designers and the editorial team on marketing materials
• Scheduled and maintained all student records and files generated correspondence, forms, memorandums, letters and documents in addition to acting as a help desk provider
• Bookkeeping as needed
• Helped prepare contracts contracts for student arriving for training

Secretary, 7/1992 to 3/1996
Appliance Warehouse of Florida -- Vero Beach, FL
• Responsibilities included managing all the incoming and outgoing calls on a busy switchboard, greeting visitors and arranging for couriers and delivers
• Performed all daily office administrative duties, which included inventory
maintenance, data entry and production of general correspondence
• Provided daily sales support to service team
• Greeted customers in a timely fashion, while quickly determining their needs.
• Answered customer questions about product availability and shipment times
• Referred unresolved customer grievances to designated departments for further investigation
 Associate of Arts: Anne Arundel Community College - Arnold, MD
Bachelor of Arts: Business Administration Keiser College - Melbourne, FL
  • it's ok to contact this poster if you are a potential employer or other principal. Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact me with unsolicited services or offers

post id: 6506008793



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