EXPERIENCE SUMMARY
I’m a Senior Systems Analyst with over 15 years of hands on work experience supporting both federal and commercial clients. I enjoy working at the intersection of business and technology, helping technical and non-technical teams understand each other and work together effectively. At Accenture Federal Services, I supported large clients like the USPTO and the Department of Education. In my roles as a Senior Systems Analyst, Test Engineer, and Telephony Analyst, I built strong experience across system analysis, testing, and communication technologies. I have hands-on experience gathering requirements, improving business processes, and creating clear process flows. I also focus on maintaining data quality and managing backend data efficiently. My technical toolkit includes AWS Cloud, Splunk, MSSQL, Power BI, R, SSIS, Postman, IntelliJ, XML, JSON, SoapUI, and VMware.
My current role is a temporary non technical role. I am looking for a technical or business analyst types of role. I can work onsite or remote.
RELEVANT WORK EXPERIENCE
SMV Global Inc, Bristow, VA January 2025 - Present
IT Support & Business Development Analyst
Company Overview: A real estate investing company based on Virginia. The company was established in the year of 2013. SMV global purchase, sell, renovate, manage & lease its own properties.
• Provided IT Technical Support
• Successfully increased company revenue by 30% with an effective strategy and gap analysis.
• Added high profit margin investment properties in company portfolio
• Collaborated with brokers, real estate advisers and appraisers on a regular basis
• Documented business workflows, maintain tracking reports, and present findings to leadership
Accenture Federal Services, Arlington, VA January 2014 to September 2024
BPD Senior Analyst
Integration Test Engineer (United States Patent and Trademark Office)
August 2021 – September - 2024
Collaborated with the development team to understand and identify critical and non-critical issues. Prepared Data, meta-data collection, Data Cleansing and maintain data quality. Facilitated communication between technical and non-technical users. Performed Testing in Swagger UI, Test Harness, AWS Cloud, Splunk. Reviewed scope and provide Estimates.
• Facilitated stakeholder discussions and workshops to gather feedback and translate business requirements into visual workflow products
• Acted as a Liaison for client, SME and Development team and ensured client needs were met
and Facilitated feedback between client, dev and Testing team.
• Developed MSSQL Database report and updated the SOP
• Prepared Use Cases, Business Requirement Documents
• Developed complex SQL queries to manipulate Database
• Wrote and Implemented Test Plans, created RTM (Requirement Traceability Matrix), process
flow diagram
• Evaluated existing business process and made Improvement.
• Implemented and led testing process which reduced testing time by 50%
• Performed all types of testing including Functional, Performance and SQL Database Testing
• Reviewed documentation to understand Business requirements and objectives
• Reviewed test cases to ensure and accurate testing of client requirements
CCM Telephony Analyst, (Department of Education).
June 2018 – July 2021
• Worked with Infrastructure Engineering team and successfully launched a brand-new redundant fault tolerant Telephony infrastructure that supports the contact center vendors utilizing various Cisco applications (i.e. UCCE Suite), which successfully handled 1000’s of calls daily. Managed infrastructure monitoring tool. SME for Zenoss, Splunk, integrated with AWS and able to reduce 20% manpower. Assisted in preparing go-Live and during go Live. Used JIRA for tracking bug. Used JIRA for data collection, error reporting, resolution steps, testing steps. Implemented and provided operational support to Cisco UCCE. Applied patches to address security vulnerabilities identified by ATO government audit. Focused on innovation & continued improvement in cost and quality of the technology services as directed by the leadership
• Designed and implemented a fully functional 24/7 Enterprise infrastructure monitoring system integrating Splunk and AWS, reducing manual monitoring by 20%.
• Successfully connected Enterprise wide160+ servers within our monitoring system and collected performance metrics, event, logs for all cloud and on-prem systems which includes server hardware, Services, disk space, memory, CPU uses, throughput, disk utilization, power consumption and SNMP Traffic.
• Designed and implemented an effective enterprise system monitoring which successfully triggered alerts and notified team mates, client and on call supporting personal in case of any critical system issue or hiccup which helped to find the root cause in timely manner and solved problems.
• Prepared SOP for Enterprise Infrastructure monitoring and alerting.
• Maintained a high level of knowledge on the deployment of Cisco VoIP, Cisco Network infrastructure, and Contact Center solutions
• Demonstrated ability to take ownership and accountability for Telephony Infrastructure stability and performance
• Provided on-call tech support to maintain 100% efficiency
SW Implementation Support Senior Analyst (United States Patent and Trademark Office)
January 2014 – April 2018
• Worked with Unified Communication Team and Provided Voice and collaboration Support for 12k+ customers. Administered Webex, CUCM, Meeting Place and Unity. Assisted with building WebEx meeting server and user migration. Responsible for Tier 2/3 system support for the Operations and Maintenance of the steady state systems within the Enterprise Voice over IP (EVoIP) including the test, deployment and production environments. Involved in setting up, Configuring, Testing Cisco unity, Call Manager systems, CUCM upgrade. Converted data files, perform data validation using excel, create pivot, data tables, inventory using excel
Additional Experience
IMTAS
Systems Analyst (United States Patent and Trademark Office).
Provided T3 level enterprise-wide Technical IT support for Department of Commerce customers. Resolved VOIP issues and VMware issues. Created ad-hoc, weekly and monthly report for the clients using VB Script and Excel.
Wymond Associates LLC
Sr. IT Virtualization/VMWARE Support (United States Patent and Trademark Office).
Provided IT Virtualization or VMWARE support. Performed data validation, profiling data, and maintaining data quality.
iQUASAR
APR Technician II (United States Patent and Trademark Office). Worked as SME for Cisco phone and MS Communicator troubleshooting, deployment and testing.
Strayer University
IT Specialist/ IT LAB Monitor. Provided IT desktop support to the staff and students
Metro Recruiting, Inc.
XML Document Writer (AGU-American Geophysical Union). Prepared and validated XML Documents.
EDUCATION Masters of Science (MS) in Information Systems