I am looking for remote work opportunities preferably full time but will also consider part time . Hybrid possible if in close to above zipcode.
Highlights:
Administrative Assistant/Call Center/ Helpdesk/Customer Representative support working in fast-paced environment with various levels of personnel. Trained company employees on systems. Committed to superior customer service working with vendors, clients and public Detailed oriented, customer focused and successful in completing projects ahead of time, able to multitask working in fast-paced environment. Adhere to company rules, privacy, confidentiality and regulations. Exceeded customer satisfaction 95% excellent service, built & maintained relationships. Research skills and organized for answers and show empathy and adjust to environment. Experienced in Internet, MS Office & 365, Word, Excel, Outlook, Social Media, Instagram, Teams and Zoom,
Research and Analytical Operate & Maintain Equipment Medical Terminology
Learn New System Quickly Computer Data Entry and Typing Customer Service
Problem Solving/Organized Computer Operations Techy Savy
Oral/Written Communication Very Detailed Oriented/Multitasker Individual/Team Player
Professional Experience:
Nursery Teacher Assistant, Immanuel Anglican Church Apr 2024 -Present
Setup nursery, greet parents, engage & teach kids in nursery from infants to 5 years old, follow schedule and rules, coordinate activities, encourage good behavior using positive reinforcement, engage in activities made children feel safe.
Teach bible lessons/perform craft activities etc. Develop problem solving skills, patience & adaptability.
Admin. Specialist, Customer Service Rep. Temporary Solutions Dec 2015- Mar 2024
Assisted the Prince William County Government complete the following functions.
Bldg. &Grounds (Hybrid-Remote): contracts verifying expiration dates, updated spreadsheets, using procurement system to look up contracts utilizing Mobius. Verified information with clients.
Dept. of Parks, & Recreation -(Remote) project utilized office automation, going to sites, snapped photos download one drive, uploading in Application Tracking System (Neogov -Onboarding) quickly learn new program, work with Human Resource and maintained confidentiality. Collaborated with human resources gathering, verifying data, SS#, new hire forms and track application for verification. Supported customers, data entry of info to system with accuracy, chat, text, phone to coordinate/schedule dates.
Housing Dept.: Managed main window provided information to customers seeking housing. Managed office when supervisor out. Skills used: team player, having attention to detail and excellent communication. Returned voice and emails, prepared packages/pamphlets, open mail used Pitney Bowe postage machine. Researched databases using Happy and EHAP.
DSS-Child Protective Services: Processed letters/ memos in SOP sent out to families, abusers, etc. based on findings. High level confidentiality worked Founded/Unfounded cases, purged files, process mail, entered data in Excel paying attention to details/accuracy. Maintained paper/electronic files for completeness and reconciling errors. Tracked vehicle maintenance & reports.
New Horizons: Worked call center/admin greeting /providing customer service support for team of therapists, answered 70+ calls/day, scheduled appointments, collected medical information in VICAP, assessment entered (EMR -Electronic Medical Record and registration -Credible system) entered data, used confidentiality. Verified Medicaid insurance for billable hours,. follow HIPPA rules. Created binders/booklets, Typed reports & memos ordered business cards, & office supplies in (ASCEND) price comparison, fix office equipment. Reached out to agencies with issues (IT, cleaning etc.). Human Resources recruitment forms, scheduled interviews/meetings, verified references-maintained calendar.
Admin. Assistant -Call Center/Dispatcher, (Caliper /Sunrise Systems) Apr 2015-Sep 2019
Assisted the Fairfax County Government & VDOT complete the following functions.
Solid Waste - recovered relationships/confidently provided solutions, provided empathy & understanding support, successfully handled escalated situations. Received 70+ calls/day in call center placed orders in Rehig database. Dispatched 2-way radio for 35+ trucks, tracked mileage, & analyzed tickets. Coordinated projects to gather information and improve processes.
Stormwater Management Answered calls, recorded citizen issues, entered data in database tracking EAM system, read maps. Identified land & owner property issues used OnPoint Map Viewer/Asset Mgmt. System. Operated/monitored 2way radio dispatch for field crews, 12 engineers/inspectors on site. Documented spreadsheets/reports for Emergency Snow tracking drivers. Verified Human Resources forms, used confidentiality, edited/proofread documents, record payroll hours. Accomplishment: excellent service.
VDOT -Tracked & managed 400+ pieces equipment/snow applications Scanned/performed electronic file management. Administrative duties as assigned. Prepared spreadsheets, entered data, typed letters. Achievement: Kept contracts on schedule for renewal.
Helpdesk/Administrative Answered over 85+ calls per day in high call center in timely manner from going into que, phone etiquette. Documented customer notes in tracking system, dispatched jobs technicians in field. Accomplishment: recognized of answered more calls than regular workers 1000+/month.
***Customer Service Agent/Circuit Provisioner Verizon & AT&T
Training/Education
Universal Class Medical terminlgy101 3/2026
Ministry Safe Training course-certificate for nursery 4/2026
Certificate CWSE5691Child Abuse/Neglect Recognizing, Reporting & Responding Educators
Business Information Technology, NVCC certificates total 7.2 CEU’s.
A.A.S. Information System Technology (Networking), Northern Virginia Community College.
Diagnostic Ultrasound Certificate- 1yr program, 3-month intern at Mary Washington Hospital. Used medical terminology, studied abdomen & physiology, neonatal parts, Gyn/OB collected patient history information, explained procedure, prepped patient, learned sonogram machine to take sonograms. Medisoft software used. For scheduling.
Principals only. Recruiters, please don't contact this poster.