Highly effective Business Administration and Operational Development professional with extensive experience streamlining processes and driving organizational health. Expert in creating Standard Operating Procedures (SOPs), identifying operational inefficiencies, and managing complex administrative and executive functions. Proven ability to transition seamlessly into any industry, as business and operational best practices are universal. Possesses unmatched, top-tier customer service skills that serve as the foundation for successful client relations and internal team cohesion.
Authorized to work in the US for any employer.
Core Competencies
• Customer & Client Success (Top Tier): Exceptional ability to maintain high-value relationships, manage sensitive client accounts, and resolve complex issues and complaints (via phone, email, and social media) with a focus on retention and satisfaction. Service expertise is universal across all industries.
• Operational Development & Process Improvement: Proven ability to analyze existing workflows, create comprehensive SOPs, and implement new systems to maximize efficiency and reduce costs. Expert at improving internal processes and creating/fixing company culture by fostering team development and maintaining clear communication.
• Executive & Administrative Support: Highly skilled in scheduling and calendar management for executives, comprehensive administrative support, and planning/coordinating company events and meetings.
• Logistics & Procurement: Expert in vendor management to ensure supplies and services are cost-effective and reliable. Proven experience with ordering parts, equipment, and managing inventory.
• Estimating & Project Coordination: Ability to create detailed estimates for services (trades-specific experience noted, but skills are transferable). Efficiently scheduling and dispatching crews, resolving conflicts, and administering work order systems.
• Human Resources & Payroll: Full employee lifecycle support (recruitment, onboarding/off-boarding), HR record keeping, managing payroll, and processing time-off requests.
• Financial Support: Managing Accounts Receivable/Payable, cash/check deposits, and processing expense/reimbursement reports.
Professional Experience Highlights
• Operational & Office Management (Multiple Roles, Combined 8+ years): Managed comprehensive daily operations, including HR, logistics, and office administration. Developed and implemented operational procedures, planned short and long-term goals, and provided interim management during understaffed periods.
• Executive & Project Support (Demonstrated Skill): Managed sensitive business accounts, provided IT/technology support, and handled all administrative duties to ensure smooth daily function of the office and leadership team.
• Dispatch & Field Coordination (Multiple Roles, Combined 7+ years): Coordinated, scheduled, and oversaw field personnel on active projects. Managed all required documentation, logistics, and internal/external communications.
Technical Skills
• CRM & Field Service Management: ServiceTitan (Expert), Smart Service Software, CRM Systems
• SOP & Knowledge Management: Guru (Used for creating and deploying knowledge base/training)
• Accounting/Payroll: QuickBooks Online, ADP
• Executive Tools: Microsoft Office Suite (Word, Excel, Outlook-Calendar Management), Google Suite, HRIS, Slack
Education
• Bachelor's of Science (Business Administration)
Interested in learning how I can optimize your business? The skills listed here are just a snapshot of my full experience. Respond to this post to receive my full, detailed resume and discuss how my expertise can drive growth and efficiency in your organization.
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