Sr. ServiceNow Developer

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Description

At Leidos, we deliver innovive solutions through the efforts of our diverse and talented people who are dediced to our customers’ success. We empower our teams, contribute to our communities, and opere sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

Seeking an experienced Senior ServiceNow Software Developer, to join an internal service center group under the Digital Modernizion Sector and the Repeable Offerings organizion, who will support ServiceNow self-hosted/on-prem implementions and best practices for our Federal Government customers. Responsibilities also include ServiceNow SME support for proposals and opportunity growth under the Practice Area/Repeable Offerings organizion. This is a new position for a self-starter, someone with proven ServiceNow self-hosted experience who can lead a team to further support our customers and their expanding ServiceNow needs.

Primary Responsibilities

• This position is a “hands-on-keyboard” position working as part of a team a facility in Lorton, VA. This includes ServiceNow development work along with management and Solutions Architect responsibilities.
• Ability to work in office 100% unless otherwise noted by Leadership.
• Primarily support Monday - Friday, 8 hours per day, but also available to support mission critical deadlines in a 24x7x365 environment.
• In-depth knowledge of commonly-used IT concepts, best practices, and procedures within a DoD environment and ServiceNow.
• Support technical direction and oversight for the ServiceNow development team. This includes setting coding standards, performing code reviews, and designing solutions th align with business needs and architectural best practices.
• Serve as the Sr. Developer for complex feures and integrions. This involves writing, testing, and debugging code, as well as mentoring junior developers on the team. Including the need to address performance issues and lead efforts to optimize the instance.
• Provide technical guidance and support for ServiceNow IT Service Management (ITSM) and the IT Asset Management (ITAM) module, specifically Software Asset Management (SAM) and Hardware Asset Management (HAM). This includes advising on best practices for configurion and implemention to meet business needs.
• Configure and maintain Discovery to automically find and classify infrastructure and Service Mapping to build a visual represention of business services and their underlying IT components.
• Experience with UI Actions, UI Policies, Business Rules, Client Scripts, Script Includes, Calog Client Scripts, Calog UI Policies, Email Scripts, Roles / Groups.
• Support all technical aspects of a self-hosted ServiceNow instance. This includes instance upgrades, pching, and maintaining the stability and performance of the instance.
• Proactively resolve routine problems and issues, with clearly prescribed solutions.
• Ability to address unplanned/unforeseen issues, including outside of business hours when critical.
• Work closely with cloud infrastructure and engineering teams to manage the self-hosted environment. This includes collaboring on system maintenance, performance monitoring, and resolving infrastructure-reled issues.
• Work with all stakeholders including the Enterprise Help Desk (EHD), Business Analysts, Project Managers, and other stakeholders to understand requirements, transle them into technical solutions, and provide technical expertise throughout the project lifecycle. Ability to support requirements ghering, and story writing or review as needed.
• Provides input and assists in editing work documents (e.g. SOPs, IOPs, KBAs, training merials, etc.,) when needed for the EHD Tier 1 team and Program end users reled to ServiceNow functionality and processes.
• Must have the ability to adapt to changing work requirements, multiple tasks and priorities, and be able to exercise discretion.
• Develops business process maps using a standard methodology and toolset with ServiceNow. Supports the creion of systems engineering documents and diagrams to support process development.
• Receives a modere level of guidance and direction, able to work independently and in a team setting while keeping Leadership informed of work completion and any unexpected issues.
• Requires expanded conceptual knowledge in own area of expertise while developing additional skill sets.
• Knowledge and experience with APIs, out of the box and customized, implementions with ServiceNow.
• Ability to represent the team, presenting and requirements elicition skills in programmic and customer meetings when the ServiceNow Manager is unavailable. This includes creion of presentions, roadmaps and other artifacts as needed.
• Demonstres experience building and maintaining constructive relionships among employees, customers, stakeholders, technical teams, other contractors, and Program Management Office (PMO).

The successful candide will be able to adapt to client needs and support the implemention of the ServiceNow roadmap. You will collabore with a diverse workforce within a mrix environment and be able to communice effectively by obtaining and synthesizing requirements from internal and external stakeholders, while working with the team to deliver a ServiceNow implemention th meets our customers’ needs.

Clearance Required:

• Active Top Secret/SCI (TS/SCI) clearance or ability to obtain a SCI prior to your start de.
• Ability to complete an investigion for eligibility after your start de.

Required Experience, Skills, and Educion:

• Bachelor’s degree with a minimum 8 years of prior relevant experience or Master’s degree with a minimum 6 years of prior relevant experience. Additional years of experience will be considered in lieu of a degree.
• U.S. Citizen.
• Active CompTIA Security+ certificion or ability to obtain prior to your start de.
• Experience ensuring compliance with IT security policies, procedures, and classified environment protocols.
• A minimum of 6 years of hands-on experience developing on the ServiceNow plform.
• Proven experience managing and maintaining a self-hosted ServiceNow instance. This includes in-depth knowledge of the underlying infrastructure components, specifically:
  • Experience with Red H Enterprise Linux (RHEL), including system administrion, security hardening, and pching.
  • Expertise in MariaDB, including dabase administrion, performance tuning, and backup/recovery stregies. ServiceNow's internal cloud infrastructure also runs on MariaDB, so experience with it is highly relevant.
• Hands-on experience with Microsoft Azure is beneficial, the self-hosted instance will leverage Azure infrastructure for the virtual hosts. Familiarity with Azure services like Virtual Machines, Managed Disks, and Virtual Networking will be helpful in managing the self-hosted components th may reside in the cloud.
• Excellent customer service, communicion, organizional and technical skills. Including the ability to effectively communice complex technical concepts to both technical and non-technical stakeholders. This includes written and verbal communicion.
• Demonstred experience with the ServiceNow ITOM Visibility package. This includes configuring and troubleshooting Discovery and building and maintaining Service Mapping.
• A strong understanding of networking concepts (e.g., routers, switches, firewalls), protocols (e.g., HTTP, TCP, SNMP, SOAP, and REST), and the ability to diagnose connectivity and permission issues.

Preferred Experience, Skills, and Educion:

• Certificions such as ServiceNow Certified Applicion Developer (CAD) or Certified Implemention Specialist (CIS) are a plus.
• A solid understanding of ITIL concepts and how they are applied within the ServiceNow plform.
• Previous experience in a similar managerial or technical role, including mentoring other developers and leading project teams.
• Deep knowledge of the Common Service Da Model (CSDM) and experience with maintaining a clean and accure Configurion Management Dabase (CMDB).
• Familiarity with the ServiceNow ITAM modules, with a specific focus on Software Asset Management (SAM) and Hardware Asset Management (HAM). This includes understanding the configurion and implemention of these modules to support asset management processes.
• Experience with Air Force Life Cycle Management Center programs and/or DoD programs.
• Other relevant certificions (e.g., PMP, ITIL, ServiceNow, JIRA, CompTIA, Microsoft Azure, etc.,).

AppMod

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the stus quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already step 30 — and moving faster than anyone else dares.

Original Posting:

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compension or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, educion, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market da, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovions. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximely $16.7 billion for the fiscal year ended January 3, 2025. For more informion, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. Th's why we craft compension packages th reflect the importance of the work we do for our customers. Employment benefits include competitive compension, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available www.leidos.com/careers/pay-benefits.

Securing Your Da

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-reled informion during any part of the employment applicion process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communice with you through emails th are genered by the Leidos.com automed system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhsApp, Telegram, etc. If you received an email purporting to be from Leidos th asks for payment-reled informion or any other personal informion (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediely by emailing us LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discriminion

All qualified applicants will receive considerion for employment without regard to sex, race, ethnicity, age, nional origin, citizenship, religion, physical or mental disability, medical condition, genetic informion, pregnancy, family structure, marital stus, ancestry, domestic partner stus, sexual oriention, gender identity or expression, veteran or military stus, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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