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Desktop Support Analyst (Entry-Level) (Arlington)

compensation: $45-48k + Great Benefits
employment type: full-time

Desktop Support Analyst (Entry-Level)
Arlington, VA
Starting ASAP
$45-48k + Great Benefits

Why You Want To Work Here:
This opening is a great opportunity to work directly with a small IT team within a large and growing corporate organization. The right person will receive excellent hands on training and will be able to grow their IT skillset professionally.

Responsibilities of the Desktop Support Analyst:
• Respond effectively and quickly to requests received
• Assist in deployment of software and other hardware across multiple local offices
• Monitor computer reliability and end-user satisfaction and report and solve problems as they arise
• Monitor and respond to IT helpdesk system, and with the support of the team, manage tickets to resolution
• Performs basic administrative tasks such as creating and maintaining users, e-mail accounts, groups and lists in Active Directory and Office 365
• Deploy and manage computer updates
• Point of contact for vendors on maintenance of user computers
• Lead training and orientation of staff on use of technology
• Interact with numerous computer platforms in a multi-layered client server environment to ensure desktop computers connect with diverse systems

Qualifications of the Desktop Support Analyst:
• Degree from a 4-year college or university with major coursework in area of specialization is preferred
• Windows desktop and server experience and an understanding of the concepts of imaging desktops and laptops
• Ability to learn quickly and have a positive “can-do” attitude
• Excellent communication skills and the ability to work with all levels of staff
• Basic understanding and experience of TCP/IP-based networks
• Proficiency in Microsoft Office Suite applications
• Ability to troubleshoot hardware and software issues
• Ability to lift and handle 50-60 pounds of materials, bend, stoop, and stretch as required
• Displays reliability, flexibility, and ability to prioritize tasks
• High level of customer service skills and patient “deskside” manner with end users
• Basic administrative skills necessary to organize information for the long-term benefit of the department, to include being detail oriented, having solid writing skills, and being able to convey basic technical information to end users
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 7075451441


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