This position will be helping business users solve a variety of IT problems that they encounter. These problems vary greatly but are typically related to Windows, Windows Networking, and PC Hardware. The person who fills this position will be a person who enjoys working with people and solving problems. The ideal candidate will have a passion for solving problems and learning new skills. This position will provide a great opportunity for the candidate to learn different skill sets and provide input to a growing company. The candidate will be able to see the direct impact of their actions and grow as the company grows.
Consult and advise customers on their computer and network needs.
Help customers troubleshoot issues with workstations, servers and peripheral devices
Schedule service tickets and escalate issues as needed
Provide front end support in a wide array of technical areas from configuration of workstations to configuration and management of servers and network infrastructures
Travel in the DC Metropolitan area and after hours work as needed
Honesty and Integrity in all dealings
At least basic knowledge of TCP/IP networking and DNS
Working knowledge of Windows 7, Windows 8 and Windows 10
Experience working with desktop and laptop hardware
Experience troubleshooting and resolving software, OS and application errors
Excellent verbal and written communication skills
Strong work ethic and ability to contribute to the growth of a small company
Eager to learn about new hardware and software technologies
Some experience of professional computer troubleshooting experience is required
Salary: $16-$22 per hour (DOE) + Benefits + Mileage, PTO