Managed Services IT Support Technician (Leesburg, VA)
compensation: Please provide salary requirements, references and job history employment type: employee's choice
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Managed Services IT Support Technician
Capital Computers and Networks is looking for a full-time, experienced Managed Services IT Support Technician to provide onsite support to our client base in the DC metro area area.
This candidate should be a highly proactive and reliable person capable of working independently and as part of a team, completing and escalating incidents as needed, and will report to our Leesburg, VA office.
The IT Support Technician should:
Have strong troubleshooting and diagnostic skills to be able to maintain, install and repair a variety of IT issues remotely and onsite.
Be self-motivated and independent, as well as a team player.
Have time flexibility and ability to work earlier or later than your scheduled shift when the situation arises.
Drive to get the job done and making the client happy.
Willing to take an "on-call" shift during the business week.
Must have, and we mean this, excellent communication skills.
The Job Responsibilities For This Position Include The Following:
Work remote and occasionally onsite at client locations to oversee technical conditions and implement repairs independently.
Troubleshoot hardware onsite accurately to determine when replacement parts are needed.
Perform upgrades or enhancements on client systems.
Log work into our ConnectWise ticketing system.
Install, troubleshoot, repair and maintain diverse operating systems, software applications and peripherals onsite including:
Windows Server, including Active Directory, Group Policy, DNS and DHCP
Desktop applications, including MS Office, QuickBooks, VPN access, Adobe, etc.
Microsoft Office 365 and gSuite
Backup software and virus removal
Peripheral devices, including network printers, scanners, monitors and UPS devices
Wireless controllers and access points, routers, firewalls and network switches
Tablets and mobile devices
Troubleshoot and repair network issues, including internet connection, VPN tunnels and clients, firewalls, DNS and DHCP.
Propose long term strategies and planning ideas for meeting future technological needs and, if approved by management, complete the task.
If you have ALL of the following requirements we want to meet you!
A valid driver's license and clean driving record**
Minimum of 2 years' experience in a IT support/service role
Hands-on experience with Windows systems (Apple would be nice as well, but not required)
Experience with basic networking
Excellent verbal and written client communication and customer service skills
**A valid driver's license and clean driving record is a requirement. This position will require travel to various locations. You may be provided a company car for travel.
To apply for this position, first be sure that you meet ALL of the requirements and have the experience we mentioned above.
Then submit your resume along with a cover letter or email, that includes your salary requirement and why you feel that you are the right candidate for this position.
Excellent health, vision and dental insurance benefits
Generous and flexible vacation / PTO allowance
Remote work days each week
Use of company car
In addition, Capital Computers and Networks offers:
A casual and flexible environment
Stability with a solid track record and consistent management
Flexible hours and reasonable work weeks
A family-friendly environment
Principals only. Recruiters, please don't contact this job poster.
do NOT contact us with unsolicited services or offers